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1 Review by Stephanie

CharlotteRusse

CharlotteRusse

6/28/16

I purchased online, Two necklaces. I confirmed my order and checked the email. Package arrives, one of the necklaces is totally wrong so i call customer service. The man I spoke with was very nice and said he was sorry and would ship the right necklace out. I confirmed all my shipping info and waited. Necklace never comes. I check shipping to see that it has been delivered- to the WRONG address! Call customer service AGAIN. The man was nice and said so sorry for the mix up , we will send it out again, overnight FED EX ( it was Friday so I would have to wait until Mon) Monday, check tracking- Delivered- Horray!!! I finally will get to wear the necklace for vaction this weekend! WRONG NECKLACE AGAIN!!! So Im very frustrated and call customer service. The woman who took my call said" Yeah, well were not gonna resend that at this point, there is something wrong with our system" I said "Im very sorry to hear that as Ive been waiting for this . Most likley this will be my last order" She says" Well WE HAVE already spent 6.99 to ship this out again to you and we are not doing that again" At this point Im pissed! I explained to her that i understand that mistakes happen but it could have been avoided if THEY didnt keep messing up the order and that blamming it on the customer is not the correct way to handle the situation, she then proceeded to talk over me loudly and I told her to just forget it and hung up. I called back and spoke to another rep who said she was sorry to hear this and asked me to hold for a manager, after holding for five min she cane back on the line and said she was sorry but no managers were available to help me and that she would have them call me back, she read me off what was supposed to be my phone number and it wasnt at all! At this point I just said I was going to walk away from the whole thing as i had already spent way too much time trying to get the necklace. I will never shop online or at any of the stores due to this ONE very rude REP- Ill also be sure to tell ALL of my friends about this so that they can avoid the same issue.

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