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nicolem12

Nicole M.

1
Level 1 Contributor

Contributor Level

Total Points
349

3 Reviews by Nicole

9/20/12

I ordered a bunch of items at once (about 30) and they all came in one package, very quickly- which is so nice. The only reason they are not getting 5 stars is that they forgot one item (which happens when you order a ton of stuff at once; we're human) but instead of shipping me that one item they had to give me a refund which took about 10 business days (give or take). So now if I want that item I have to reorder it and pay for shipping all over again. I just wish they would've resent it because I haven't been able to find it in their local stores. Aside from that, they had customer service on weekends which responded quickly and kindly and the package was mostly accurate and it arrived fast.

30.9K Views
9/20/12

Every time I've ordered from there or Babies R' Us, I've had success! From their quick shipments to their email updates to the packaging. I've ordered tons of items at once from them and have never had an issue. Well, I've had one issue with a damaged package but they quickly replaced everything and they even scheduled a pick up of the old package. All I had to do was place the given return sticker on the box and set it on my front porch; within days I received the new items.

1.6K Views
9/20/12

I ordered 4 items from their site and waited 7 business days before calling them to find out the order status since I never received any shipment confirmation. The representative told me they had been waiting for one item and it is in and will be shipping out tomorrow. I waited and never received any confirmation. I called 2 days later and the respresentative told me they were STILL waiting on that item. Neither one of us were rude to one another but before I expressed anything the first thing the rep tells me "you haven't been charged yet, we can cancel your order." Well one, I really wanted those items; two, I could've switched that one item out or waited and three, all I wanted from day one was an update on the package. If it was backordered, tell me that. If it's going to take 5 more days, tell me that. If you don't know, say that. Don't tell me it's going to ship and then push me cancel. The representative did not have an attitude but had poor customer service training because he not only kept pushing me to cancel (which I did) but he also kept interrupting. He eventually asked me if I wanted to wait or change the item out but before I could respond he again pushed me to cancel so I finally just said "yes" and within seconds I received an email with my cancellation notice. Why couldn't they do that with the order status?

Nicole Has Earned 9 Votes

Nicole M.'s review of Houseofwillowtree earned 3 Very Helpful votes

Nicole M.'s review of ToysRus earned 2 Very Helpful votes

Nicole M.'s review of Charlotte Russe earned 4 Very Helpful votes

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