Order a bunch of items online 12/19. Selected 3-5 day shipping option. Received an email a few days later saying 3 of my items were no longer in stock. Oddly enough, all three were still listed on the Charlotte Russe website. 3-5 business days rolled around and the rest of my items had not arrived. 1/3, my shipment was finally delivered. 15 days later. Horrible service from a horrible company. Will not be ordering from there again.

This company is terrible with shipping. I placed an order that got delayed because of the presidential inauguration and snow storms... then when I finally received the package about 3 weeks later, the item had a stain on it. I thought maybe it was fluke and did a joint order with a friend. We ordered 13 items in total. The week following the order I got 5 different emails saying that items had went out of stock. I then got a tracking number and it says my package is scheduled to be delivered by tomorrow but it's currently in the "label created" stage. I then got a notification saying it has been delayed due to the Super Bowl and more winter storms. Needless to say, I won't be getting my dress in time for my event.

I tried buying women's clothing for myself from the website. I had a few questions so tried live chatting. Only a male was available to answer my questions. This made me feel uncomfortable, as I am used women being able to help me when I make women's clothing purchases. So I tried calling, twice. Again, only men available to answer my questions and concerns. No thanks. I'm all for gender inclusion, but are there no places left where a woman can feel comfortable buying women's clothes? Also, their website does not seem to be secure. There was no promise of a secure checkout, and that padlock never appeared in the address bar when it came time to pay for purchases. I've never shopped here before and was stopped before I could start.

In the past I have made many online orders at Charlotte Russe and they have turned out well. However lately Charlotte Russe has been terrible. The app logs you out, they say they have clothes in stock that they don't and so on. I placed an order Almost a week ago, and I was curious why it hasn't shipped. So I emailed the company a few times and they said "it will ship in one to two business days" but it didn't either time. So I finally decided to call customer service. I waited on hold a long time. When the lady answered she said the same thing, that it would take a day to ship. I AM VERY UPSET. So I ask "is there anything you can do, I ordered it so it would be here for an upcoming even and planned on it being here, but now you're telling me it'll be up to another 11 days" and she didn't seem to understand and just told me it will ship tomorrow. I was too frustrated to explain again. It's very annoying to have this happen and the company has not helped whatsoever.

Don't let all the bad reviews scare you away. No its not top-notch quality, but for the prices it is good clothing. I have ordered from Charlotte Russe nearly every time I get a paycheck, and everything has come exactly as pictured except for one scarf. (It said turquoise but it was more of a green color.) I usually don't find much when I go to their stores, because the store that's an hour away from where I live is sort of small. So I order online. I find the sizing to be true and everything has always went smoothly for me. My packages always arrive within a week from the time I place the order. Another good thing about them is that they have some of the most comfortable heels I have ever found shopping from cheaper stores. I did get a pair that was God-awful, but they did have a really high heel. But I have several other pairs and they have been some of my favorite shoes.

I ordered a good amount of items on this site to receive emails days later saying these items are out-of-stock. The weird part is that these items are still up on the site and has updated the prices since. Why would they update the price if these items are out-of-stock?

I've emailed them a couple of times asking why and no response. Just more emails about "oh these items are out-of-stock". Sucks bc I really liked their clothes but bc of this horrible experience, I'll never shop here ever again!

I wanted to leave the review on the items I purchased by their website doesn't allow for it. I ordered 5 pairs of shoes from their website and only 2 pairs actually fit. All 8.5 but two pairs were labeled 8.5 but fit like a size 10. Literally my husband could've worn them. Another pair fit extremely tight. The other two pairs of 8.5 fit exactly like an 8.5 should. I took them to the store hoping to find the correct size shoes but they didn't have any of the same styles I ordered. I tried on numerous shoes in the store and every pair fit completely different. I wore between a 7 and a 10 depending on what shoe I tried. It was unbelievable! I returned the three pairs that didn't fit without any problem at all they just reimbursed me my money. I will not be buying anything from their website ever again.

I've shopped here for years and never had issues. I've ordered online as well a few times and never had issues until recently. Apparently my package was deemed lost because I never received it however customer service was helpful and refunded my money. I didn't like that I had to fill out a form because I didn't receive anything ever. If I had received a few items I would understand filling out the form to let them know what was missing. Anyway besides that, they were helpful and responder quickly. I still love the store so I will give another last try buying online and hope no more issues like this happen. It's probably better to shop in stores to avoid issues like shipping or wrong sizing because they tend to run small. I usually order up.

I ordered some clothes online recently. I got them when they were expected to arrive, in the right size and color, and without anything damaged. This is the only reason I gave 3 stars. The problem that I have with CR is that the clothes are very flimsy and they clearly charge far more than the garments are worth. There are no reviews on the site, which is very shady to me. It's clear as to why, because one of the items I ordered is shaped so strangely I'm not sure who it would fit. I ordered 3 items, two of which I considered returning, but decided against because it sounds like it would be more trouble than it's worth. I am disappointed in the experience to say the least, and I can't even leave a bad review under the items I didn't like.

I ordered 4 pairs of boots off of Charlotte Russe and just got them in the mail today. I am from Canada, so it cost me an arm and a leg for shipping and after the exchange rate I was paying about 40% extra on top of that. I was having the hardest time finding boots, so that is why I finally decided to just go online and pay the crazy exchange rate.

I tried on all 4 pairs and none of them fit, they're all too big. Two of the pairs were Charlotte Russe brand and they were gigantic - they looked about 2 sizes bigger than the size I ordered.

So basically I have to pay to ship them back to return them (this will mean I have lost close to $50 in this whole ordeal and have nothing to show for it). I should have looked at the return policy before buying, but I had hoped they would treat their customers better than that. Super disappointed.

I was so excited to get these booties for the fall that were on sale for such an awesome price and free shipping. I got the package delivered on time but opened it and they sent me someone else's shoes. I live in Texas and somehow they managed to send me someone else's order who lives in Washington?! So sad. They have given me a full refund but a lousy apology and not sort of store credit. I'm usually not the type to ask for things like that but in this case I'm so upset that I didn't get my shoes that were for such a great price.

Horrible customer service and policies. Placed an order that was never received. USPS claimed they left it on the front steps of the apartment building that house over 100 apartments. Charlotte Russe said it is not their problem and they do not require a signature for deliveries. They need to change their policies to ensure that customers are taken care of. The onus is on them to file a claim.