We purchased our daughter several pairs of jeans for her to try on at home because the fitting rooms are still closed due to Covid (2 years later). When I went back to return the ones that didn't fit less than an hour later, I was told they don't do returns either.

I purchased 3 items, only 2 arrived. The refund took weeks. I will never give these people my money ever again. The deals are nice, sure, but it's not worth the terrible service. Also, one of the dresses I received is so poorly made it's actually hilarious. The material is paper thin, to the point where you can see my bra and cleavage through the fabric. So now I have a $20 dress that is literally unwearable in public. I should've returned it, but I figured the hassle would be too great. I gave up on Charlotte Russe, and you should too.

I've been shopping here for a couple of years now, and you can find some really great pieces. The shipping has always been on time, and there's only ever been one mistake- a missing item, but that was taken care of really quickly. About an hour after emailing customer service I got a reply, and the item was reshipped with no extra cost or some crap like that. It was really easy to take care of, which is greatly appreciated. If you're more of a quantity over quality person, this place is for you- most of their items are inexpensive, while being pretty decent quality. (That being said, I got some sweaters from here that were really great quality too- extremely soft and durable, while still being affordable)

Highly recommend!

I generally don't review websites that I order from just because they are all average. This website is absolutely amazing to order from though! I can never find what I want in store at Charlotte Russe so I order online from them all of the time and the shipping time is incredible! I literally will make an order one day and by the end of the day I get an email saying the product has shipped and it arrives 3 days later. This is at standard shipping, mind you, and that is just unheard of to me! (I usually wait at least a week if not more than that from other sites) I will continue shopping online from their website for sure!

This site is crap. On Sunday I bought a dress to wear for Thanksgiving, which was on a Thursday. I spent 17.99 for 2 day shipping. That night I got an email, saying it shipped, with an estimated delivery of the 23rd. Awesome! Will definitely be here in time. Nope! Thanksgiving has come and gone, still no dress. I spent double the price of the dress for nothing. They obviously never paid the money to have it here in two days. False advertisement. I emailed them and asked for a refund for the shipping, and every response I got was totally incompetent and they totally beat around the bush. Long story short, I'm not getting my refund. Other sites would never treat their customers this way. Never buying from here again. Hope it was worth losing a customer who would have ended up spending hundreds, all over $18.

I love Charlotte Russe and all their deals. They have so many items online that are not in store. I usually shop the clearance section. Well, their website needs some work. A lot of items when clicked on (usually an item that is on sale that I really want) will say error and it has been twice now that I have had a big order and told after check out/confirmation email that this or that item is out of stock. If it is out of stock, why am I allowed to add it to my bag or even purchase it? The website needs glitches fixed.

This is my second time ordering from Charlotte Russe online and none of my experience is good. I ordered two dresses and one sunglasses. It was not shipped until four days later and then there was a delivery exception. I contacted the carriers and without any good answer I contacted CR customer service. The agent was rude and she basically said there was nothing she could do unless the package was returned to them. So now I have to just hope they receive the package and hopefully get my refund. But the agent's rudenesss... will definitely never order from them again.
#horrible customer service #bad policies #Overall terrible service

Being a first time shopper i didnt think that the experience was all that bad. First of all, Charlotte Russe always have sales, but its not all that cheap sale but on the shoes, i do find it reasonable. I bought at least 10 pairs of shoes, and i got them less than a week, they were true to size and looked the exact same as they did in the photos. Sadly, I gave them four stars because shoes would be the only stuff i'd be buying from them, everything else is pretty much expensive.

I like CR because they have quality clothing and really good selection for plus sizes. I had a %20 off and $10 off $50 coupon code and with my quick thinking I switched the codes around to take $20 off a $50 order! I live in Memphis so its no hassle with returns and with the warehouse being a few miles away shipping is really fast. Only thing is if its transferred to the post office just add another day. Thanks FedEx! I'm sorry but I've never had a bad experience with them. I just wait until there's a sale with free shipping or order enough to get free shipping then take the rest bk and get a refund. You gotta work these retail giants for whatever you can get! And they accept returns after 30 days which is a plus for me because I buy so much, lose interest and forget I even have them. I'm going to return a vDay outfit I never wore this weekend so we'll see how that goes...

I had a $100 store credit to Charlotte Russe before they closed. Now, upon announcing their store closings I would've used it, but then they very quickly announced they'd be reopening under the SAME NAME. However, now my store credit is apparently invalid despite it being the same store, and there isn't even a customer service number I can call. I used to love this store, and in return they have robbed a loyal customer.

Reading these reviews, I'm not the only one they're robbing. Stay far, far away from these crooks. They should be sued!