I always have an issue with Forever21! And I'm usually a very calm person, but when this happens every single time it pisses me off beyond no doubt. They never respond to their customer service emails and the people you call at customer service are very unhelpful. They pretend to help and make it sound like they are helping you, when really they are just reciting back information you already know. I just always have issues with their shipping too. If I pay an additional $20 for expressing shipping, I should expect to have my package by that date. But no, they always come up with an excuse and it arrives 7 or even once, 12 days later! And if you call them, they say "rest assured if your package arrives late, we will issue a refund," however, I still have yet to receive one from last year and realized it was just comfort words without any truth. Also, customer service seems rude. A bunch of thick-accented people who speak way too fast or mumble, and make it seem like you're the one who can't speak correctly. I'm just astonished how I've spent so much money both online and in store here, yet they can't respect their customers.
Dear HH, we apologise for your experience and regret the inconvenience caused. We request you to email our Customer Care team at care@tutorvista.com. We would like to understand your expectation and associate tutors to your account that can help you meet your goals. Thanks, Tutorvista Customer Care