I purchased 3 items, only 2 arrived. The refund took weeks. I will never give these people my money ever again. The deals are nice, sure, but it's not worth the terrible service. Also, one of the dresses I received is so poorly made it's actually hilarious. The material is paper thin, to the point where you can see my bra and cleavage through the fabric. So now I have a $20 dress that is literally unwearable in public. I should've returned it, but I figured the hassle would be too great. I gave up on Charlotte Russe, and you should too.