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Very disappointed in the service I received from In the Style. I placed an order with them on the 6th March and on Sunday 10th March I received one item of my order and an email to say the rest had been refunded without any explanation of why. These items ordered were for my holiday I am going on tomorrow (Wednesday 13th). I went back onto their website to see if the items were out of stock I found that this was not the case, so I re-ordered and paid for next day delivery to arrive on Monday 11th. Monday came, and I hadn't received an email to let me know my order had been dispatched or was on its way. I went on to In the Style customer service chat where I explained my situation and the lady I spoke to explained there was a "glitch in the system" and promised she would get my order out for next day delivery and I would receive the parcel on Tuesday 11th. She very kindly refunded me my delivery and offered me 20% off my next order. I left the chat happy with the service and was looking forward to receiving my parcel. Today I was expecting my parcel. Unfortunately, the same thing had happened I did not receive a dispatched email. I went back on to the customer service chat and asked where my order was. I was then told that because one item was out of stock (even though I was able to order it) they didn't think to send the remaining order. After I told her how unhappy I was she offered to refund the delivery charge which I already had refunded the day before and given me the same 20% discount even though on their website they currently have up to 50% off. The lady didn't seem to care that I have had previous problems with the order and said she would send it out today for next day delivery (arriving on Wednesday 13th) which I then said that it wouldn't be helpful as I will not be there (which I previously told her).
Very very poor service. It could have been resolved if the service I received was of a higher quality. I would have expected someone to contact me when they realised one item was out of stock to explain and asked if I wished the remaining items to be sent. Which I would have really appreciated. But to be left in the dark with items that I have paid for and not received is not how a company with good customer service should treat their customers.