I ordered clothes from the Stacey Solomon range in the restock, and they hadn't arrived until I spoke to someone from customer services; they said they would dispatch the next day for me. When my package finally turned up, which was supposed to be three items, only one thing was in the bag. The item that was in the bag (purple mini dress) was horrifically sized to me. I went for a size 6 petite as I had ordered previously from in the style, and size 8 was too big. Unfortunately, this dress was extremely short (even though I ordered petite as I am 5'2). The elastic sleeves were very tight, and the chest area was huge/loose, and any chance of me bending over the chest area/behind would show absolutely everything. Finally, the bow was just for show and didn't cinch anything in at all. I'm still waiting to hear back about my other two items, which will probably not fit anyway. Also, to add, I ordered from Stacy's first launch, and the lounge trousers I ordered came with a hole where the material hadn't been sewn up correctly. Finally, I ordered from Saffron's first-ever range, and the 2 hoodies I ordered were extremely thin plus, the yellow and pink one faded in the first wash.

Tacky clothes, have had previous items arrive with buttons missing or half torn off. I wasn't going to bring this up but last night I ordered with them before 10pm for next day delivery on a Sunday and upon checking it was arriving today (me contacting them), they have told me they can only apologise but it's not going to be arriving today as they don't deliver at weekends in my area. Which is total lies as I have received items from here before on a weekend. I asked for a refund for the delivery and they declined it saying I should have read through the pages and pages of terms and conditions on their website before placing an order which is just ridiculous. Be very wary shopping with them, as their clothes unfortunately aren't even worth it half the time and mostly have to be returned. Also, keep an eye on how much they give you for your returns. I have previously had to chase up missing payments for items as they haven't counted it up properly. I already know they're going to try and come up with a poor excuse of a reply to this, but honestly, they are trying to protect their company and don't really care about their customers.

Their website ADDED another dress to my order AFTER I paid for it? Like what type of shady business practices and/or terribly-operated website? I reached out immediately via email and their live chat and received no responses until I reached out AGAIN a couple days later. I was then blamed for not reaching out soon enough (even though I did it immediately) and said nothing could be done to stop the order or let me return the added-on dress without a penalizing fee. It is beyond bull $#*! that their website literally scammed me by adding piece to my order, customer service blamed me for supposedly not responding soon enough, and then they are making me put in more time/labor to correct THEIR mistake. The "hands are tied" mantra is insufficient. Also -- from the other reviews -- it looks like their clothing is trash anyway so I really just wasted THE most time/money on this purchase. Goes to show you should never let influencers (@fashioninflux) influence your purchases. Never buy from here!

Id never ordered with ITS before so this was my first experience - items arrived in good time (i purchased the premier deliver) unfortunately all items were of poor quality/fitting. Their returns portal was down so i had to contact customer service to get the address details for the return. I returned items via royal mail 1st class with tracking (on the same day) which was successfully received by ITS the following day as per the tracking. I patiently waited 14days for the refund to arrive as per their refunds policy. When it didnt arrive, i chased ITS for an update. They apologised and said that there was a delay and to give them another 5 wokring days. 5working days later, still nothing, so i chased them again, to which they advise me to wait another 5working days. So another 5 working days later and still no refund. Its now been a WHOLE MONTH since i returned items to them and i still haven't received my refund. Thankfully I paid via paypal so iv now ask them to assist me with a dispute to get my money back. Though the customer service are somewhat quick to reply back to my emails to them (replied within 24hrs) their responses to wait further are very generic. Its simply unacceptable to be waiting for them to return money that is rightly owed to me when i as a customer have followed the correct protocols to ensure that their items were successfully returned in good time and in the same condition to which they were received. Save to say i would not recommend ITS nor used them again myself.