I ordered a matching set from PLT and unfortunately the wrong bottom was delivered. I reached out immediately thinking that they would of course fix their mistake. Sadly, I was mistaken. They told me that I had to return the incorrect item and then they would send out the correct item. I asked if it was possible to just rush ship me the correct item (the event I intended to wear this set for was days away) and then I would return the skirt still but that way I wouldn't have to drop what I was doing to fix THEIR mistake. They were unable to do this. I'm a mom of 2, one is homeschooled and one is literally 2 years old and I work from home full time so I could not just drop everything and go to the post office for a mistake I did not even make. Anyway, the event came and went and I had to wear something different than what I wanted. Fine. I decided that I no longer needed the set since I had nowhere to wear it and that I would return both the top and the incorrect skirt. But as I went to return the items, it said I would have to pay for return shipping. This made no sense to me, as I am only returning due to their error. So I reached out to their team again and a man named Lorenzo sent me a code for a free return. I was amazed how quickly he was willing to help! Except. There is nowhere to input a code for returns. And you don't know that until you're already done setting up a return. Shocker. I reached back out again and this time I spoke with Luz. She said I would have to make two separate returns and then pay for the return of the top. Annoyed by the complete lack of empathy and common sense, I re-explained the whole situation. I would clearly keep these items if only the correct items were sent in the first place. It was meant to be a set. Do you understand how sets work? They usually match. What I was sent in the first place did not match. Not only did they mess up the outfit I was so excited to wear for my event, they now expect me to keep part of set without the matching bottom or pay for the return! And sure, I could just keep the top and wait until they send me the matching skirt. But I purchased this for a specific event! And I could not wear it! Because of PLT.

They have all been so quick to apologize and yet have done nothing to rectify the situation and make right what they did wrong. I will never, ever shop with this company ever again.

THE WORST EXPERIENCE...
THE WORST EXPERIENCE... I will never shop this site again. On Nov 4th I placed an order for 10 items that I fell in love with and was very excited about. My delivery date was the 17th which was way faster than I thought it would be, but I was very happy because two of the items I wanted to wear to a concert. The problem came when on the 9th of November my package was delivery to my local post office where it was scanned for delivery that day, but for some reason was never delivery to me. I gave it sometime and on the 11th I started trying to figure out what happen to my package. This time frame had nothing to do with PLT because it was now left up to my post office to figure out what happen. I then gave it more time to see if maybe they would find it. After speaking to the post office, they inform me that the package had been lost and I need to contact PLT and go from there. NOW this is where it turns into a nightmare. OfCourse everything is done through email. So, I reach out to PLT on the 22 to let them know what happen and to see what my options were. I honestly just wanted to see about get my items resent and just praying I received them this time. I was told I had to wait until Dec 1 to give it sometime, which I have gave it time since Nov 11 and still NO items. I example to them that the package was not coming due to me speaking with 3 different people at the post office and all of them stated that the package could not be located. After this I contact the post office and had them issue me a letter stated my package was lost and they were not going to be able to ship a package out that they do not have. On the 23rd I email PLT again and attach the letter from the post office stated the package was lost and will not be shipped out. They still in returned told me know I have to wait until Dec 3 to give it sometime. What am I giving time if the post office does not have my package. I am not sure what more information they need to understand there is no package coming. I was giving the run around and when I didn't agree to more time, the communication was stop. They stop emailing me and just wanted me to wait more days for a package that is not coming because it is lost. In the begin I just wanted my items to be shipped back out, but Now I want nothing to do with PLT. Their customer service suck and if you try to get any more information about your package and they don't feel like email you back they stop all communication. I am sure I will still be waiting for a package that will not be here. If I was anyone, I would be care about what you order from here because if something happen, they will have you playing a game of cat and mice.

I ordered a jacket in my UK size it arrived massive sleeve all puckered up certainly no quality control here with these cowboys I have emailed them now nine times from the first day that it arrived it's impossible to speak with there so called service you either chat to a automation machine that just repeats the same over and over so frustrating and get no further than when you started all I want is a returns label not asking too much I certainly don't want to pay for there mistaken sizing or bad workmanship so oviously the company should be responsible I even said that I would chance a different size that was a after thought after reading so many terrible reviews on this company's policies returning people's money I wish I had read these reviews first before ordering and believe me there is so many right across the web all mainly complaining the same reason as myself this company then seems to faintly appoligise making all excuses then carry on as before conning people out of there money selling poor quality clothes ect this company should be forced out of there discusting buisness customer service is none excistance they really do not care because along comes another mug who looks at there site and purchases from pictures something they will never receive the quality will be poor the sizes are all wrong you can't complain or send it back if you do manage too you don't get any refunds look at all the complaints they can't all be wrong now can they yet this company carries on ripping people of with out any remorse or shame I'm going to the trading standards and contacting rip of Britain it's time this stopped shame on them

My delivery was 29th November in wrong address, still not solved by PLT.
I want a solution!
ITS RIDICULOUS

If you're thinking "this will never happen to me!" think again. I've ordered probably thousands of dollars worth of clothes from various online stores throughout my life and i have never experienced anything like Pretty Little Scam.

Even shady chinese sweatshop stores have better customer service and actually SEND YOU THE ITEMS WHEN THEY SAY THEY WILL.

If you have any problems whatsoever with your order with Pretty Little Fraud, too bad lol. Your sh*t's f*cked up. You'll never hear back from them. Conveniently, Pretty Little Thiefs doesn't even have a phone number you can call to speak to a representative. If you want to talk to someone you either have to go through this extremely unhelpful and poorly programmed robot named " Madison", or you have to contact them on whatsapp where they'll leave you on read. Very, very convenient.

And you probably WILL have an issue with your order, considering this company will refuse to even give your package to fedex for weeks at a time. I called fedex about the issue to see if the package was stolen or lost and they informed that THE SHIPPER NEVER EVEN GAVE THEM THE PARCEL. Pretty Little Conartists literally sent FedEx a shipping label and then never gave them the package to ship. Absolutely unbelievable.

Check Better Business Buro. It isn't just me. It's HUNDREDS of customers experiencing the same exact thing. PLT is a scam. Do NOT shop here.

I recommend Princess Polly as an alternative, one of my absolute favorite online stores, amazing quality clothes, fast shipping, and SUPERB customer service. I've spent hundreds of dollars at Princess Polly and will continue to do so, meanwhile I'm not giving Pretty Little Swindle another cent, and I'm spreading the message everywhere I can that they're scam artists.

I can't wait to see them go out of business, God willing.

I recently ordered some items from Pretty Little Things. All of the items were too big (the vanity sizing is insane) so I initiated a return, paid the return fee and dropped to package off at my local USPS as advised by the email with my return label attached. After two weeks of waiting there was no information available on the USPS website in regard to the package I had dropped off. After calling USPS customer service and spending a hour in my local postal office where I dropped the package off (just incase it was still in the building) I was advised that USPS isn't the actual servicer, it's apparently OnTrac (via a third party named Pitney Bowes). There was no other tracking information on the label. I can't get in contact with Pitney Bowes (they only interact with their clients/PLT, not customers). The information provided when paying for my return postage was that I would have the USPS shipping my package not tis smaller and unreliable, according to customer reviews, courier service. So I call OnTrac and they advise they wouldn't have taken a PLT package because they only ship in the western region of the US. PLT is out of the UK. The shipping was misrepresented as reliable by using a USPS tracking number but knowing USPS has little to nothing to do with the actual shipping of the item. Finally I reached out to PLT to advise them of this issue was shunted around from cs rep to cs rep, every time having to repeat the reason for contacting the customer service chat. I got tired of repeating myself and started requesting a manager each time they handed me to someone new. Even after repeatedly requesting a member of management (the entire time I was being as courteous as I could manage because I did need these people's assistance) the cs reps attempted to discourage me from speaking to any one in a supervisory position by responding "They'll just tell you the same thing I did". To which I acknowledged that the cs rep I was chatting with couldn't help and that was fine, but that I would like a member of management anyway. After the fourth request (I'm now on cs rep #6) I was straight out told I would not be transferred to management and the chat was ended. They only have chat through WhatsApp available for customer service. So basically I'm out of my money and I won't get it back. It's was a huge amount only about $85, it won't break me, but the customer service call/chat center they hired was so rude that I have to mention them. On top of that their return system is convoluted and seems made to fail but cover PLT's figurative butt because they are so far removed from the actual shipping. It feels so scammy. Like they want to sell you the items but charge a fee to return them, therefore making it more likely people will just keep clothes they aren't completely happy with. On top of that they make it very difficult to track and assign accountability for a lost return. They may be an actual company but their practices are really shady. -1/10 would not recommend.

THEY HAVE BAD CUSTOMER SERVICE! THEY ARE A FOR PROFIT COMPANY AND DOESN'T CARE FOR THEIR CUSTOMERS!

We found some amazing items in this shopping haul. The quality and the pricing was definitely all on point! We're always impressed with Pretty Little Thing's ability to stay on trend with the latest fashions while making sure everything is at reasonable price points! To check out our full haul visit our YouTube channel!
https://www.youtube.com/channel/UC_xC2xjKotmtL2q7Xen9CGg

No customer service
Horrible Delivery company
Redelivery was impossible
Refund damnere non existent
DON'T WASTE YOUR TIME

I am so glad I was able to get the help I needed, Foysol was a great help Just when I thought my ordered couldn't be fixed.