business logo of Old Navy
oldnavy.com
casual, classic men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45
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About the Business

Old Navy is an American clothing and accessories retailer known for its affordable, stylish, and family-friendly fashion. A subsidiary of Gap Inc., it offers a wide range of casual apparel, denim, and seasonal trends for men, women, and children. Old Navy is recognized for its playful branding and frequent sales promotions.


oldnavy.com
+1 800-653-6289
USA
Old Navy is part of Gap, Inc.
Founded in 1969
Clothing item from Old NavyFashion apparel by Old NavyMerchandise from Old Navy clothing lineOld Navy fashion product

Business Highlights

General

Parent Company: Gap, Inc.
Year Founded: 1969
Target Gender: men, women

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items are in their original condition: unwashed and unworn. items not in this condition will not be accepted.
Restocking Fees: no

Sustainability

Sustainability Score: It's a Start
Recycling Program: no

Product

Style: casual, classic
Body Fit: regular, plus size, petite & short, tall
Available Sizes: Men's (XS, S, M, L, XL, XXL, XXXL, XXXXL), Women's (2XS, XS, S, M, L, XL, XXL, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-653-6289

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Old Navy?
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Reviews Summary

Old Navy has a rating of 2.3 stars from 777 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Old Navy most frequently mention customer service, credit card and business days. Old Navy ranks 13th among Discount Clothing sites.

service
153
value
135
shipping
127
returns
110
quality
123
Virginia
4 reviews
0 helpful votes
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The operators are polite, tactful and competent. I recommend this store for shopping and I use it myself. The employees are happy and cheerful!

Date of experience: July 28, 2022
New York
3 reviews
2 helpful votes
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Better in store
August 22, 2017

I love Old Navy stuff, but I usually do better in the store than online. I find that I usually get better items at better prices that way.

Date of experience: August 22, 2017
California
2 reviews
0 helpful votes
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Love oldnavy.com
July 7, 2015

I shop on Oldnavy.com often. I found out the outlet store store have less quality compared to oldnavy.com

Date of experience: July 7, 2015
Louisiana
4 reviews
2 helpful votes
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Thumbs up
October 11, 2017

Thumbs up. I have shopped in store as well as online. Online is just what you see in the store. I have had no problems

Date of experience: October 11, 2017
Germany
3 reviews
6 helpful votes
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Fast Delivery
June 23, 2016

The delivery was very fast - I ordered online from them and was happy - I had a return and it was super easy to just return it to the store.

Date of experience: June 23, 2016
Washington
18 reviews
10 helpful votes
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Just what I wanted
October 26, 2015

I ordered clothes and got exactly what I was expecting in the time I was expecting. I'll use them again

Date of experience: October 26, 2015
Texas
4 reviews
0 helpful votes
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Excellent products
December 18, 2021

Excellent products, with great quality and the best materials, the service is very good and the shipping was very fast.

Date of experience: December 18, 2021
Rhode Island
9 reviews
8 helpful votes
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EASY!
May 21, 2015

I love the bargains they give you. The more you buy, the more you save. Pictures and descriptions are spot on. Very pleased.

Date of experience: May 21, 2015
California
1 review
1 helpful vote
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Not Recommended
June 7, 2015

The cloths i received were a cheap cloth used which could be found easily on road sides. Better to use Walmart.

Date of experience: June 7, 2015
Massachusetts
2 reviews
1 helpful vote
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The employees are so nice and helpful. I love going shopping there. They have cute styles to choose from

Date of experience: September 21, 2019
Tennessee
1 review
0 helpful votes
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Card holder for years. Numerous orders package lost shows delivered yet they refuse to refund me. No help what's

Date of experience: October 20, 2021
Canada
15 reviews
22 helpful votes
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Always excellent quality. Fast shipping. Never have any issues!
Regular buyer from this site!
The sales are amazing!

Date of experience: June 19, 2016
GB
1 review
0 helpful votes
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Great team
October 22, 2017

I've enjoyed the working process with this company. No doubts that they are highly professional and friendly team.

Date of experience: October 20, 2017
California
14 reviews
15 helpful votes
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100%
March 8, 2016

Great product sizing and prices. Their sales are amazing. Most of our children's clothing is bought here.

Date of experience: March 8, 2016
Canada
30 reviews
25 helpful votes
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Another shopping trip that might go wrong. Some items shrink or fade dreadfully with the first wash. Worse yet, BOTH!

Date of experience: August 4, 2016
Massachusetts
3 reviews
5 helpful votes
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Great prices
May 3, 2021

Ordering online is so fantastic I get such great deals cannot wrong Will continue 2 buy on sale items

Date of experience: May 3, 2021
Canada
4 reviews
6 helpful votes
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Excellent
November 14, 2017

Order some clothes. Did not like once I tried. Refunded at store with no issues. That's called service.

Date of experience: November 13, 2017
VE
2 reviews
0 helpful votes
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Good attention
June 6, 2021

Excellent store, buy everything here and have very good customer service, I hope to return soon, thank you

Date of experience: June 4, 2021
Canada
21 reviews
14 helpful votes
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My favourite place for things like v-necks and blank tees, their prices are cheap, but they stain maintain good quality!

Date of experience: July 12, 2016
France
2 reviews
0 helpful votes
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I liked everything in this store, customer service, prices that correspond to quality, clothes are varied and stylish

Date of experience: February 8, 2022