I wrote a review and it didn't post. Too many young or uninformed people have written negative reviews. Chief complaint was refund was coming SLOWER or FASTER than another site. This site or another has no bearing on speed of return. Once YOU send it is in the hands of the IRS. Not FreeTax. Take it up with the IRS. Now, my experience the past 2 days with FreeTax has been phenomenal. I put my tax preparation off for 2+ years and the attorney, bank, husband and others wanted them 3 weeks ago and failed to tell me til 2 days ago. I had hangups on both 2014 and 2015 returns. I could not get it to work for me for the life of me. I couldn't get a schedule attached to another and try as I might, (and I did try to trick the software)I could not fix it. So I contacted FreeTax for support, and because I was impatient I asked the same question twice within minutes. Then I had another one. These fine people went above and beyond for me. They gave clear, concise, informative instructions two times for each of the 2 questions I asked. In my hurry to make up for being late for 2014, and 15 I expected answers "snap" right now and dang, I got in a "snap". I will ALWAYS use them and I will urge others to do the same. I've used them for years and not one complaint. Thanks FreeTaxUSA.