This was my second time attempting to order from Old Navy online. The first time, I guess they decided to just not even ship it, no confirmation email or anything. Never received ANYTHING in the mail. Trying to give them another chance, I ordered again and realized that my phone had my previous address as the default address, shouldn't have been an issue however, when trying to check online for the order it says order can not be found. So I decided to call, the customer service rep had no issue getting the order pulled up. When asked if I could change the address, she said they are unable to make any changes to an order but she could put in a cancellation request... Okay, well then lets get it cancelled right, and reordered? Nope they shipped the order out and I have had to jump through hoops to try to get this resolved, in the mean time, I still have not received a single email confirmation, shipment confirmation, or cancellation. I have called Old Navy 3 times, UPS, and USPS, it looks like no one is able to assist me with this issue. My hope is that the package is going to have to be picked up at the post office, if not I guess I will have to look for more telephone numbers in which I can try to get a refund. But I WILL NEVER ORDER FROM OLD NAVY ONLINE AGAIN!

I love this site it has so many deals and if I order something that don't fit it is very easy to return it with a full refund.

I placed an order for 3 (in stock) tops on 10/22. As of 11/17 I have not received them. My last order

If you Holiday gift shop early you will be penalized if your gift is returned after 30 days. Long wait in line to return and out cash

I HAD $20 IN SUPERCASH, I HAD TO SPEND $50 WELL MY ORDER WAS OVER $50 BUT ONLY RECIEVED $10 IN SUPERCASH, I CALLED CUSTOMER SERVICE AND WAS TOLD THAT SINCE I HAD PURCHASES FROM THERE OTHER FAMILY STORES THAT IT WAS NOT ALL OLD NAVY AND THATS WHY I ONLY GOT $10, I ASKED IF THEY WOULD REFUND MY $10 SUPERCASH WAS TOLD NO, ASKED IF I COULD ADD ITEM TO ORDER -I WOULD HAVE HAD TO ADD $3 TO GET THE OTHER $10- WAS TOLD NO, SAID I WANTED TO CANCELL ORDER SAID I WOULD HAVE TO END BACKIN THE MAIL IT WAS ALREADY PROCCSED! IT WAS ONLY MINUTES, WAS TOLD I NEED TO READ ALL INFO ON SITE NEXT TIME!1 READ ALL SMALL PRINT!

Order 3 jeans. All 3 jeans have the alarm tag! Customer service tell me return or go to the store to remove the tags. Wow really!

I had ordered 21 items from oldnavy.com, several pairs of shorts and t-shirts for my children. When I received the package I noticed half of the items were missing, so I went online and checked the status of my delivery. Status online stated all 21 items have been shipped, well immediately I contacted oldnavy because inside my package were only 10 items. I spoke with a representative we went through what I had and what was missing, and 11 items were missing. I say great when will I receive them since I never received them, the representative states we would have to cancel your order, issue a refund and then place the order again. I tell him that is not going to work since I already paid for the items, it says they were shipped but they weren't and this is an oldnavy mistake so why should I be inconvenienced for your mistake. He goes on to tell me that he understands but he cannot just re-ship the items even though I already paid for them. I ask for a supervisor. Needless to say the supervisor says the same thing. I ask him since this clearly an mistake on oldnavy's part, I have to cancel the order, put in for a refund, order and pay for the missing items again and then still wait 5-7 business days for my refund to be returned to my card. So after getting no where with the supervisor, I decide to place the order for the missing item. Well the supervisor gets back on the phone and says I am sorry Miss but 5 of the items you ordered are out of stock. At this point I am very upset. Not only did I never receive my items that I originally ordered and paid for, but now items are out of stock. This was a very bad experience that I had with Oldnavy.com. I did not receive any good help or assistance with the issue that was clearly a oldnavy.com mistake. I am someone that always orders from oldnavy.com, completely dissatisfied.

I have to wait for several weeks and then it says that the address does not exist...
Very disappointed...