They always forget items in my package and since they do not reship missing items I have to wait fiveever for a refund. Useless customer service.

My flip flops with leopard print did not last 3 days into my vacation. This has NEVER happened! How embarrassing
Never again

A flawless shopping experience. As a result of the outstanding service, I frequently make purchases. I'm grateful.

I have always enjoyed the jeans from The Gap and Old Navy because I am bottom heavy these jeans fit me better than other brands but I am so pissed off right now about the timeframe of my order. I placed an order on 4/22/2020 and today is 5/24/2020 and my stuff is still in freaking transit. I have received 4 delivery dates. I do understand that we are under a crisis but this is freakin ridiculous, yes I expect there to be a delay but I mean at this point you guys are very inconsiderate. STOP OFFERING A DELIVERY SERVICE ON YOUR WEBSITE! Especially if you are going to treat customers like this, because I have placed orders with other companies and I have received my orders within a weeks time some of them 2 weeks time. How can a large company like Old Navy not be able to fulfill an order? I will wait for this order (that once again was supposed to be delivered by 5/23/2020 by the way), but after this I will never shop with you guys ever again. I will find another brand of jeans. This is terrible Customer Service!

I used to love this store, now I just like it.
While many people may try to deny this obvious fact, the sizes have increased and are no longer true to what they state they are. For example, I used to fit in a 2 for their skinny jeans, now a 2 is a bit big for me around the waist, something that I never had an issue with before they started their size inflation. Along with skinny jeans, I cannot find a single pair of decent fitting shorts except for the young girls size 14, which is sad. Yes, even the 0 in short size is way too big for me.
Along with their sizes getting inflated, the material for many of their clothes has gone downhill and feels cheaper to me. I have been shopping at Old Navy for about 7+ years now so I've lived through the changes the clothes have experienced, very few for the better.

The only product line that hasn't been messed with yet is the Old Navy Active line. I am able to fit into all their Active clothes and have no issues with either the quality or fit, something I can no longer find in their regular clothes. Along with the clothes be nice the prices are very fair and if you wait for a special you can get sports clothes for a steal.

The Old Navy sandals are as always, very cheap and come in a wide range of colors. Wait for their $1 special where sandals are a $1 each, an amazing deal you can't miss.

Although there aren't as many shirts that I like, Old Navy shirts are for the most part, still cute and fit okay. While the sizes have increased to the point where a small is a bit big on me now, the shirts fit me a lot better than their shorts ever will.

Overall, their clothes are okay and the prices are okay for the quality you get. The Active line is their best line right now though.