I wish there had been reviews of this scam site before I placed my order. Here is my story.
Before I start, please note that sitejabber reviews for this company can also be found under Outdoorsonline.com and just outdoorsonline.
Also, check out the Better Business Bureau to read about their involvement with this company. It sounds as if the company was never authorized to sell Yeti products in the first place. Shocking. As of 2/25/17, there were close to 600 formal complaints/request for assistance.
Here's my story and it's pretty much the same as all others. I saw an ad on facebook for colored Yeti cups and should have known when the price was fairly low that it was too good to be true. However, I placed an order anyway on December 20, 2016. (A Yeti cup, a cup handle, some stainless steel straws) My account was charged immediately and I received order confirmation. I never expected to receive anything by Christmas; the order was a gift for myself & I figured I'd have a package when I got home from Christmas vacation. I even asked a neighbor to watch for a package. Christmas came and went. We celebrated the New Year. We watched each and every NFL Playoff game. It was in the middle of playoffs that I decided I ought to check my order status.
When it looked as if nothing had been happening with my order, I can't remember what it said when I checked but it was obvious the order was in limbo, I e-mailed the company and got the standard, "Someone will get back to you . . . eventually," canned response. When no one got back to me within a week, I e-mailed again. I also checked my order status. This time I noted it had changed to "processing." Again I received a canned response. 2 months later, I am still awaiting a reply.
The Super Bowl came and went and shortly after, I tried to do a live chat. Of course, the company was "experiencing a high volume of contacts." After reading the reviews here, I know why. It was all of you guys, right?
For some reason, I then remembered I'd signed up for fraud protection when I placed my order. It had been so long I'd forgotten about it. When I contacted that company, they said they could not help me because it had been longer than 30 days since my order. How convenient is that, right?
On Valentines Day, I tried to log into my account with camping and fishing outlet and guess what? They said my account and e-mail did not exist. Apparently, there is no customer with my e-mail address. This is humorous because I am still receiving e-mailed offers from this sham of a company.
My credit union is going to assist me in getting my $ back. Perhaps by St. Patrick's Day.
It's super annoying to have had to spend energy dealing with this. What's that saying? If something is too good to be true, it probably is. The sad thing is, I really want my blue 30 oz Yeti cup. I am sad and annoyed.
For a good laugh, look up Outdoors Online on facebook. Check out all the 5 star reviews. I was going to leave a comment but it appears as if the company has disabled that feature.
Addition to review - as of 3/1/17, I have received credit back for my purchase. This did not come from the company. My credit union took care of the charges.