Sevenly

My students collected $ to get a thank-you gift for a fellow student who had created a wonderful piece for our Shakespeare Festival competition. I ordered the item from Sevenly that the students wanted and then we waited, and waited, and waited. I contacted them via phone 4 times, they never responded. They finally responded to an email. Finally, the order shipped. However, even though it says it was delivered (according to THEIR tracking system online) I never received the merchandise (someone was home all day) nor did I receive a slip from the post office saying the package could be picked up. I contacted Sevenly and they informed me the problem was mine and out of their hands. I am now waiting for a USP tracking number from them so that I can follow up with my local post office. I will not do business with them again.

I purchased 2 items on 10/7/2021. I received a confirmation email of the purchase and nothing since. I emailed the company to ask when I would receive my items or even a tracking number, and nothing. Next I will be going to the better business bureau. Do Not Purchase from this company it is a fraud

I would not order anything from this company! Place an ordered over a month ago, and still have not received the $179 order that I placed! I sent several emails with absolutely no response! I finally reach them using messenger, and was told my order would ship this past Monday, have have requested tracking information several times and haven't gotten a reply. Wish I had read the review before I placed my order that it is a sham company! Luckily I used PayPal and am filing a claim against them! Do no order from this non company!

Ordered 2 items on 5/18/2020. First one delivered in June but still waiting for 2nd item. Thought it was a great company but they don't know what they are doing. A USPS shipping label was created for my 2nd item on 6/7/2020 and I still haven't received it. Sevenly told me to contact USPS but it clearly says they have not received the item to ship. It's worse than trying to get a child to do something. They are inept and should not be donating $ to charities before they fill orders. Do NOT give them your money even if you think John Krasinki has something to do with them. If he does, SHAME on him. Next step is to dispute charge on credit card. They aren't smart enough to be ashamed.

Don't order from this company. They are scamming people. I placed an order 9/23. It was supposed to text me an update when it shipped in 5-7 days. Nothing. I've sent emails. Messages. I have not recieved my order nor have I gotten an update about it. When they DO reply they telling me they are "looking into it". Nobody seems to have any info on my order. Decided to read reviews online and it looks like others have had the same issue. A few years back this was a great company. Not so much now. Guess I'll have to file a dispute with my bank. I've already filed a formal complaint with the BBB.

Sevenly makes some bold claims about doing good, high quality, and customer service. What they deliver, eventually, is a low quality Chinese made product and a lot of form letter excuses for not delivering as promised. Close to 7 weeks to receive an mug that was promoted as shipping in 7-10 days. When I contacted support to find out what the issue was I was given a new excuse every week, and I know several were flat out lies. The mug finally arrived with cracks in the glaze and proudly presenting it was made in China, probably the true reason it took so long to arrive and had some very unusual tracking information from USPS (as is common for an import drop ship company).
For a company that advertised community, I guess they really mean the Chinese manufacturing community.
There is still another item I ordered at the same time (7 weeks ago) that has not shipped and sevenly support hasn't been any help.
For the record, I don't have any personal issue with products made in China specifically, some can be good quality depending on the company ordering. But for sevenly to be drop shipping poorly made junk when they advertise all about helping our communities, that's pretty low.

I have emailed and called this company… please feel free to read the latest email message I sent to the company.

This message is strictly for my records after speaking to you on the phone today at 11:00. I requested status 13 days ago and I see that my message was read, however I have not received a response.
My order was placed over 3 months ago with absolutely no shipping details provided or an estimated ship date.
I have made multiple attempts to work with you, I have used multiple methods of communication to resolve the order status, yet I am still not receiving any viable order or shipping information/details.
I will make this clear that I no longer wish to receive the product due to company standards, lack of customer support services, and shortfalls on supply/demand projections.
I will advise that I will continue to purse the Better Business Bureaux and the Federal Trade Commission to assist with resolution. I will also completely disclose the telephone conversation I had today with Lynette.
Again… this message is for my records of our conversation history.
I would love to have this issue resolved by receiving a full refund or my product that I purchased. Lynette stated verbatim that customers are "spoiled" by expecting products to deliver immediately upon order. The Federal Trade Commission that products should be shipped within reasonable timeframe, within a 30-day timeframe.
Questions, Comments, or Concerns… please contact me at: ###@gmail.com, telephone: ###_###_####, or via Facebook.

After filing a complaint with BBB, in operations state, the vendor responded with apology and the item ordered was tracked and shipped. Received item.