Otterbox

They're not what you think when it comes to C.S. So when folks talk about how great otterbox is, in my opinion They're no different than any other capitalistic company. They care about revenue and that's it. I've been trying to have my claim honored and They're giving me the run around. I've been a customer with them for years, but after the experience I just went thru and still didn't receive a replacement case, I'll never do business with them again. They're not who you think they are. Here's a screen shot of the hour long wait for customer service to pick up during business hours. No body answered and I refuse to call back. Smh

I ordered a tab case only for it to not fit. I sent an email asking for document for the return. They replied saying that I will receive a response within 14 days. I still haven't after nearly 1 month and sending 3 emails asking for the same. Now they said that they are restricting their department!... for 1 month? This company should not be in business. They are a BS company with no service or regard for their clients. Once they get your order, that's the end. One star is too good. DO NOT BUY FROM THEM.

I spent so much on a phone case and a charger for Android expecting them to last. Phonecase lasted 3 months before it started falling apart and charger is starting to fail after 7 months, I have phone cases and chargers that cost me a third of what I paid at OtterBox and they've been with me for years. Their products are a joke.

Carefully measured my apple watch and ordered the otter box that matched. When it arrived, it was way too small. In my abundant free time, I tried various ways to reach Otter Box -- waiting on phone, chat with robot, emailing customer service with attached photos of the cover that had stretched until it split. No response. By the time I got through, it was too late to return it -- the company allows only 30 days. I noticed that the size I purchased is discontinued and replaced by a slightly larger size, so the company sold covers that were too small for the largest apple watch, but won't replace them -- you have to buy a new one. They just lost a loyal customer.

My case was scheduled for delivery on 1/1. I realize this was not realistic so figured it would be 1/2. Got an email saying 1/2. Then 1/3. Now 1/4. What a joke. I think the cases stink but my son wanted it. If you must have an Otterbox, go to Amazon or Best Buy

OtterBox does not even deserve one star. Not only are they expensive but they fall apart quick. I have purchased numerous otter boxes because they were promised to be the best. The only time I turn in a claim which was in November 2023 I have yet to receive a replacement. I think this is why design as they want you just to go buy another. Their advertising is false. Their warranty is false Otherwise I wouldn't be writing this bad review. Not only did I meet all of their requirements that they asked me for and pictures I sent never heard from them again. Then I've made numerous calls only to tell me they would get my replacement right out. This is now February 19 2024, and I've yet to receive my replacement. Pretty sorry if you ask me especially for the cost.

Traded in my old phone at AT&T and they highly suggested I buy the Otter screen protector right then and there because it has a warranty. They installed it for me, but it wasn't ever 3 months and the protector started lifting from the screen and I ended up falling in the snow and dropped it (so not 6 feet above ground). Tried to submit a claim on line and it said I had to call or chat. I was caller 24 in line and chat was no help. Turns out you still pay shipping, handling and taxes. Just go to Amazon and buy there's for less. Will never purchase another one and will tell everyone not to bother.

Was promised items would be delivered on 2/5/2024. Went on UPS website couldn't get updates. It's Thursday, 02/08/2024 and still haven't recd my package. I pd 4 priority shipping. I should be refunded.

It's a great case and all. Except one major flaw. There's an opening at the top for the ear hole. So when it's raining for example, if the tiniest droplet gets in there it starts making your phone press random places randomly. Can't press what you're trying to. So you have to take the whole thing off, wipe the screen and case. Only to have it happen right away again. So I'm just taking it off. So annoying tbh

I've had two otterboxes over the years at the urging of my daughter but I have to say they really suck. The ones I had were like $80 and both broke over time. Little pieces coming off and the thing basically falling apart in front of you. After the last one broke I bought a Seymac for $28 and it's vastly better.

A latch broke on a cooler with a lifetime warranty. I asked for a replacement latch and sent pictures. Otterbox said they would warranty replace but never sent anything. I have been stuck in a loop with their contract warranty service (a non Otterbox company) that handles their warranty claims. They continue to ask for pictures that I have already sent twice along with purchase receipt. Now they have simply stopped replying to my inquiries.

Had 2 of the defenders on my previous devices and these have to be the worst cases I've ever bought. Within 6 Mos the rubber breaks down and wears out, and to make matters worse my phone has approximately 1000 chips and Knicks in the finish of my phone and the outside of it is ruined and I can't do trade in now! What's the point of having phone case if the case is damaging the phone?

I purchased my otterbox case less than 2 years ago with what was supposed to be a 7 year warranty from defects. I attempted to use said warranty only to be informed that my case was now discontinued. Their consolation, we will give you 15% off a new device case within the next calendar year. Thanks but that does nothing for me now. Otterbox officially sucks!

I purchased a phone case two years ago. I am the type that doesn't go through cell phones like tissues. The power button broke off my case, so I contacted OtterBox for a replacement. I was told that they no longer manufacture my case or any cases for my model of phone. They offered me 15% off any current case they sell, which does me absolutely no good since they won't fit my phone. As I see it, if they rapidly update and discontinue cases like they say they do, this makes the "lifetime" warranty completely useless. What a sham! Amazon still sells my phone case in the OtterBox Store. If OtterBox was ethical they could get me a replacement. I'll never but from them again. Buyer beware.

It's going on three weeks and my order direct from their website still has not arrived. I only live one state away from their headquarters, but because they used to slowest shipping option to save themselves a dollar or two, the package is taking forever. I could have just driven over there and picked it up in a few hours instead of waiting for weeks.

It is a shame given how much I paid for my Otterbox phone protector that it is completely falling apart. Does not hold up to wear and tear.

I made an order in the online store and as it turned out the product is not available, although 5 days have passed since the order, and all these days the product was on display with the status "In stock". The desire to place orders in the future disappeared forever.