Otterbox

Your company is no longer doing the warranty claims like you supposed to if there is negative Stars I would be putting that on there I submitted tons of pictures you guys will never be satisfied on what I can send to be able to get my order complete I will no longer be purchasing anything from this company ever again what a big fat joke do not waste your time or effort because of warranties are now BS

It is a shame given how much I paid for my Otterbox phone protector that it is completely falling apart. Does not hold up to wear and tear.

Bought a screen protector for my iPhone at the Apple Store. I've used Bodyguardz in the past. Apple employee said Otterbox was better. The quality is about the same for both cases. When you go to file a replacement claim, Bodyguardz is easy (online) and takes about 60 seconds. I waited over 30 mins on on the phone on hold with Otterbox on two different occasions to get a replacement. Their replacement service is horrible. Nice people, but horrible service. Have them a pass the first time, but this photo is from today. Go with Bodyguardz!

Awful company. Will never deal with them again costumer service is so poor. No one willing to take an responsibility just generic emails from a different person each time. Have asked to escalate my issue so many times yet nothing. Been giving the wrong addresses to return my item. They won't refund the monies they're saying it's their warehouse it went to in the Netherlands, yet it was returned to my home address and I was told it was the uk I needed to send it too. Which then cost me again! Never known a company like it. Where's your manager! What manager!

I have been a customer of otterbox for around 15 years. They used to stand behind their product. No hassle easy replacement for the cases. Now they try to wait you out with long wait times on the phone. I make 150 an hour. I will not recommend this company again. Yall suck. Have a nice day..

Years ago (iphone 6 era or even earlier) I bought a light gray otter box that protected my phone for yrs. After multi falls. There was a definite rubber overlay on the front edge of my phone that I am sure protected the face/screen) It was awesome.
Finally had to buy a new phone (iphone 12) and the only otter box avail seemed to be nothing that would provide same front surface protection. The "Defender" is a joke. Just one drop and screen is cracked.

Soooo disappointed in the present otter box products.

I made a formal complaint to otterbox about their case not properly defending my phone from a drop. The first time it's been dropped and my back of my phone is broke. When I made a complaint on fb they blocked me from responding to their message!

I bought a new iPhone 12 max pro. I made the mistake of putting it in a Otterbox case. The other Otter box cases I have had were good. This one is horrible. There is no screen protector and it falls out of the holder constantly. It caused my new iPhone to get a scratch on the screen. I do not like Otterbox. I do not recommend at all.

I had OtterBox since they came out. When they first came out the warranty said if your phone was damaged in an OtterBox they would replace your phone. Then through the years the warranty has changed and the only thing they will do is replace the case. The price has gone up the quality has fell in the toilet through the sewer pipe and it's now gone through the septic tank. Every time I've ever ordered a new phone and a new case I have ordered the case and then the phone the next day. And usually I get them both delivered the same day. But lately, OtterBox is failing to send out their overpriced Junkie case. Now they won't even respond to emails or phone calls. You can find much better quality cases on the website that starts with an A or the store that starts with a w. I don't recommend OtterBox anymore and I will be looking for a different case for my new phone that is getting delivered today.

I purchased an Otter Box Defender top-of-the-line for my new iphone. After several months my phone was not responding to touch. Went to an apple store and the technician tested the phone. He said that the problem was the cover and advised me to throw it away. Once I did that, and used the phone with no cover, it worked fine. I also called the company twice with long wait times -- no one ever picked up the phone, no call back option, could not leave a message, and no message stating how long the hold was. Company says it has a seven year warranty but that's a joke. The company needs to investigated for false advertising.

Otterbox is at least 100% higher in price than cases at Walmart. Worse, if you make the mistake of ordering from the Otterbox website - watch out! When the case breaks, and it will, you must spend half a day going through 20 steps to send the case back to Otterbox just to get a replacement. No, you cannot just take a photo of their junk, you must ship it back to them. I "shipped" my broken Otterbox to the trash can and advise you to do the same. (J. Eric Fisk)

I made an order in the online store and as it turned out the product is not available, although 5 days have passed since the order, and all these days the product was on display with the status "In stock". The desire to place orders in the future disappeared forever.

This is the most garbage company Don't buy from them!
This is the most garbage company, if I could leave negative starts it be a negative 100 I just bought a defender otter box and my phone feel for the 1st time from about 5 feet and my phones back shattered I called and all they could say it's sorry! A multimillion dollar company yet can't owned up to their garbage products performance I spent 1500$ on my iPhone now I have to go buy another one 60+$ for the case and 3000$ in phones in just 2 weeks I hope this company falls apart soon.