Thrive Market

Thrive held onto my credit card info, and billed me for an annual membership which I never requested and never used. They made it difficult to cancel my membership, and very difficult to get them to remove my credit card information from their database. I cannot trust this organization, based on their deceptive marketing practices.

You can join, but you cant cancel. You need to chat online via messaging on their site with a customer service rep. When you do, ask for an email confirmation. Then go to your bank/ paypal/ etc, and remove your payment info. These guys charged me two years that I didn't use because I "signed up for auto renewal". Otehr companies (like Squarespace for instance) will email you in advance to let you know about an upcoming charge, not Thrive. No way to dispute either. You are better off using other subscription services out there with friendly practices. This company is shady. Also, this company is rated "A+" with BBB, but with 2 star reviews (see screenshot attached). If you read the reviews there they all suffer the same experience.

Have to pay to see what is available. Everything I wanted was not in stock. And getting a cancelation, refund in the first 30 days is obnoxious. Very pushy. Not respectful of time. A huge waste of time.

The AUTOSHIP is ridiculous. It auto suggests items in your cart and then starts a count down that it's going to ship soon! Freakin crazy!

Worst experience and I will never try again. Very poor taste throughout the entire experience.

From inventory, to practices, to chat, and conversations with service, it's like they are trying to piss people off.

Very sketchy company. I have been trying to cancel my membership since June of this year and it's now December. Customer service is awful. I'm not trying to sound dramatic, but it's honestly corrupt how they've handled my complaints. Do not sign up!

I ordered some stuff from them and the first thing they did was try to send it to me every month. Navigating the website to turn this autofill feature off was very difficult. Then a month later they charged me $60 for a "membership" I never ordered. I tried to cancel this memebership and get my money back I had to ask 4 times! "what if we give you a $20 coupon" "are you sure you want to cancel" blah blah blah. What a pain in the behind. Stay clear of these thieves.

The food tastes like mush. I canceled which was impossible and they still billed me for an auto ship I never signed up for. No products just billed my credit card. No money back.

I recently decided to give Thrive Market a try and signed up for a membership, hoping to find affordable options for my household needs. However, my experience left me quite disappointed, and here's why:

My membership with Thrive Market lasted less than 3 minutes. The prices I encountered were, in my opinion, outrageous when compared to the local options in my area. This significant price discrepancy made it impractical for me to continue using their services.

I reached out to their customer support via the Chat feature and had a conversation with a representative named John. I explained my concerns and my wish to cancel my membership and obtain a refund for the $12 I had paid.

Regrettably, John cited company policy as the reason for denying my refund request, despite my extremely short membership period and my clear dissatisfaction. This left me disappointed with their customer service and the lack of flexibility to accommodate individual circumstances.

In response, I expressed my intention to share my experience with my closest friends on social media. While I respect policies, I believe that exceptional customer service should consider individual satisfaction and strive to resolve issues.

It's important to note that Thrive Market may offer competitive pricing in some regions, like California, but it seems that this doesn't hold true for all areas, including mine. This significant price difference compared to local alternatives made me reconsider my membership.

My brief interaction with John left me with the impression that Thrive Market heavily relies on its membership fees, which, in my view, should be balanced with ensuring a satisfactory experience for all members.

In summary, my experience with Thrive Market was marked by brief membership, high prices, and unhelpful customer service. I hope the company takes this feedback into consideration to improve its services.

It may just be me, but when I went to Thrive Market's site, it seemed as if I had to buy a membership before you could find out much about what they offer. I'd like to know what they sell and at what prices, how long delivery takes and how much it costs. I couldn't find contact information on the site either. Why would I want to pay almost $10 (at the annual rate) but not know what I was getting? Crazy.

A friend recommended this place. They had some beautiful plants but non existent customer service. Two "girls" at the front said "we're just cashiers we don't know anything". Told me to walk around and see if I could find somebody to help me. After wandering around for 15 min couldn't find a soul among the plants that I could ask a question. Girls were just standing around and laughing at their table, didn't try to help. Guess I'm going back to Cooks

Make sure you cancel your subscription of THRIVE within the 30-day trial and before you make a member purchases, otherwise they will not refund your year subscription. I found that the products were very small in size and that I could find much better deals on Amazon for the same thing.

I feel frustrated for having given this company a trial on good faith (made 3-4 purchases), only to have them deny a refund for subscription for 11 more months that I will not be using their services.

Dooped into a non-refundable membership fees because I had a membership for one order 4 years ago. This wasn't explained anywhere but the fine print. Customer services only solution was to offer me discounts on future years' fees. Extremely disappointed to find out the company isn't what they present themselves to be.

This company is a scam. They charge you a membership fee and you're not even aware of it. To get out of the membership fee, you must speak to someone in their online chat room. If they don't answer or they keep dropping the line, you can never cancel. There is no mechanism to cancel your membership in the account feature on their website. This is a scam and they make it difficult for you to get out of it. I do not like doing business with companies that play these games.

They sneak-in a membership fee, then SURPRISE, two months later, after the hidden 30 day trial membership expires, a charge of $59.95 will show-up on your credit card statement... SURPISE! Then, when you try to cancel and get a refund of the $59.95 they are STINGY and say, oops, sorry, you only have 30 days to cancel. Worst customer care I've ever experienced. STAY AWAY from this company.

You just lost a customer. We ordered a frozen box and 4 of the items of food we ordered was not in the box. We chatted with someone and was not given the option to reship the forgotten items. They automatically gave a gift card, not back on my debit card. Now we have to pay for shipping because the cost is lower than your free shipping on frozen box delivery threshold.

Thrive representative says, We try to be as transparent as possible regarding our membership model. Ive added two screen shots from Thrive website, showing the exact opposite. They extoll advantages of membership, the 30 day free trial, the $59 membership yearly cost but NOWhere are the words that the membership is automatically charged; however I have read it somewhere buried in explanations to us whiners, as we are called in some reviews. Again SHAME, SHAME on you Thrive. You will not succeed because of your dishonesty.

I haven't used or been on Thrive Market in well over a year or more, but they just changed my bank account for a $55 membership fee. I never ever signed up for anything with them. I'm beyond pissed off right now because I have bills coming out and not enough to cover them.

It was ok, for a while, but then, they charged me for items never shipped. Out of stock on many items.
Calling with a problem, never seemed to resolve things. All in all, the membership renew time made the decision for me.
In truth while some savings are there, I rather have choices and pay a little more, then have a problem

I wanted to check my membership then realized I needed to cancel it, with the thought of reinstating it later. I will not do so. They will NOT let you cancel without clicking on a drop down list of reasons. They really won't let you! This can't be legal! I guess I'll just have to stop payment on the credit card.
Unbelievable and shame on Thrive market.

I placed 2 orders. I was satisfied with both, and the speed of shipping. But, the next thing I know I get charged a membership fee. I never signed up for it... apparently you don't sign up for it they just automatically charge your bank account. Now you are responsible for calling them to get it refunded. How many people don't look closely at their monthly bank account activity? Why be so sneaky? Why not ask us IF we would like to join? Let the customer make that decision not them. Infuriating and so time intensive on my part to get this straightened out.

WTHey, Thrive Market? Free 30 day trial membership, cancel any time, then without approval charged the annual membership fee to my card within a few hours of the first time placing one order? Really?! A rip-off... literally. I want my $59.99 charge back and Im returning the one item I did purchase and authorize, once I receive it. I want nothing to do with liers and thieves. Return my money ASAP. Disputed it already through my bank.

This site enters a 'hidden' account 'lock' on your accepted payment venue. Despite 'claims' of 'money back', etc., hours of effort could not 'unlock' or REMOVE a renewed authorization for payment of nefarious membership 'Dues'. Canceling our entire credit account - a lot of work - finally exterminated. Catch-22: the 'marginal' positive reviews are self generated as part of the SCAM. One order placed was partially fulfilled... Then, I dare you to contact a Responsible midst this virtual SCAM. 'Jimmy T.' nailed. This is a 'FEE SCAM' just a half step ahead of legal protections.

While it ended up being a bargain the first purchase was a bit confusing because some items could only be added if you buy two but if its my first time buying that item I only wanted one. A lot of items are not available. I wish they had more alternatives to plastic bottle containers. Found offerings a little limited and the protein offerings like meat and seafood were too expensive and would need to save up yo spend over $100 on seafood at once. Pls add beyond burger and other frozen items when possible.

I have been a Thrive member for over 2 years and right now am regretting renewing. Most of their products are out of stock and for days the website has not accepted online orders due to volume. (I do understand that our world is in crisis) I contacted customer service asking for my membership dues be refunded as online ordering was suspended and when open little or no product is in stock, and was told the membership that renewed in March was non refundable. Terrible customer care.