Thrive MarketReviews 2,156

Thrive has the worst costumer service of any subscription company I have ever used. When you call during business hours, 9 turns out of 10 it will send you to a recorded message and then just hang up on you. They say they have 24hr chat available but it will only let u speak to a robot. Additionally, they sign you up for reciting orders that it is impossible to sign out of, they only let you reschedule to a different date. It feels like they are just taking your money without giving service in return.

This is a crap website and I hope I can cancel. Not a user friendly site either. I will never subscribe again in the future

Good lord. What a nightmare it's been with this horrid company. I thought I'd try them out and stupidly created a profile with a credit card. Ever since my disastrous first order, I have been trying to cancel my account and STOP their automatic shipments, and it's been impossible. Every month, I contact their customer service and tell them I don't want to be a part of their "program" anymore. I ask them to stop filling my cart with products every month and automatically billing me for everything. I ask them to delete my account entirely. Every time, same thing: "Oh sure, you're good to go. Everything is cancelled." And the following month, I get an e-mail telling me I have 48 hours to "edit my cart" before they ship everything out. I am at my wit's end and am considering contacting the California Attorney General regarding their scammy business practices. There is no way to remove myself from their database and no way to delete my credit card. It's like I'm going to be screwed monthly until I die. And they have an AI chatbot, which is BEYOND USELESS. Date of experience: EVERY MONTH for half a year so far. UPDATE 13 Aug 2025: The response from Thrive Market below is hilarious and is even more proof of their ham-handedness. "The quality and safety of all items sold on our site are incredibly important to us"? My review said nothing about the "quality and safety" of their products. It deals only with their scammy practice of recurring orders that can't be cancelled. Some bot left this; a real person didn't even read it. I rest my case, Thrive Market.

This is so annoying. I was issued a credit last month(06/2025) and tried unsuccessfully to apply IT TO MY ORDER OF 7/16/25, so I called and spoke with a customer service man (I think his name is Darron) who ultimately corrected the issue, BUT WASTED MORE THAN 1/2 HR OF MY TIME. I'M ANNOYED AND IRRITATED BY THIS ISSUE. I request a call from you at *******651 from a supervisor to make a formal complaint.

Items come damaged frequently. Additionally, I just placed a gift order and know I put on the gift recipient's email AND mailing address, but it shipped to my home "default" address instead. Because it already shipped, they can't cancel and refused to accept the box returned because of their carbon neutral promise. I'm beyond disappointed and this just proves that I made the right choice in canceling my membership.

The app is extremely frustrating to use. It's overly complicated and doesn't make it easy to shop with SNAP benefits.

I have been using Thrive for about a year now. We live in the most rural part of the continental US, so Thrive is nice to have for more options on food/ household items. However, the items are expensive. There used to be free gifts with every order, which there aren't any more. We use Misfits Market and get amazing deals and awesome free gifts every time. Highly recommend Misfits Market.

I wouldnt say Sucks at first but certainly not any thing I wanted to have to join -Very difficult to navigate site and they charge you 60$ before you can place an order
I need one thing they carry then even trying to post this review they want you to join something else and post a screenshot - so yeah - sucks

In trying to place an order, there is one pop up screen after another getting in the way. I was forced to sign up for text messages in order to proceed. If you are not super careful, you can easily sign up for auto ship. I have been ordering since the birth of this company and most of the products I loved were discontinued. Lots of changes, none are good except I must say, I love the mascara. It has made a huge difference for my dry eyes

I have been a member since about 2013 and they packing of the boxes over the last few years has gone way down hill! I have switched mostly to VitaCoast. Thrive seems to just throw items in a box and call it good, numerous orders lately have been open, leaking, and or broken.

Order arrived on time but when I opened the box two items were totally smashed. Got a credit. Hope my next order will not be damaged.

I've been with Thrive Market since the very beginning, and I've loved watching them grow. They were already great when I first joined, and they just keep getting better. I genuinely love their product selection, the savings I get, the thoughtful design of their website, and the care they put into the branding of their own products. And honestly, not having to schlep heavy pantry staples home is such a game changer!

I have been using thrive for a few months! I love ordering my kids snacks. Mostly all great ingredients, the app makes it easy to find healthy snacks.

I love the products and not having to go to Whole Foods is wonderful. My biggest complaint is when I'm ordering for immediate delivery and they end up on a subscription, getting it off took forever... I think it could be more user friendly. I feel as if it's intentional. And then end up paying a fortune to have one item delivered because you didn't know it ended up in that cart. I learned from that mistake but today when ordering a bunch of items, a bag of chips ended up in the subscription. I had to go to my laptop to try to figure out how to remove it because couldn't find it on my phone. Then I had to go from a virtual person to a live person and wait 15 minutes at least to try to resolve this. I am techy savvy and this is not unusual when dealing with your site for me that it makes me dread using it. Other than that, products are great. Also, when an item comes broken and you give credit towards it, I think it should be reimbursed to the card instead of being forced to place another order anytime soon. Just my experience. You do have great products and delivery service.

My new customer membership was supposed to come with a free gift, they didn't send it. But the worst part was the TERRIBLE quality of Thrive brand dried organic beans, pinto and great northern. Both bags had to be thrown out, that's how bad the quality was. Wasn't offered a refund for the unusable products or the membership fee. I regret wasting my time and money trying them out.

I love Thrive market their Thrive items are very reasonably priced and they have the best organic and wild caught grocery items on the market! Love how they seem to know just what I need and their recommendations are spot on!

Go check out my blog for a deeper look at how this company steals money from individuals. Peachybirth.com

I hate shopping in stores, this make it so easy for me to look at and read labels at my leisure. Thank you

Thrive Market allows me freedom to order pantry essentials AND I get to try new items. With reoccurring options I save extra, which is a huge bonus to a single parent.
Highly recommend and so glad I signed up!

I have to admit I'm definitely willing to splurge when it comes to groceries, love going to Whole Foods, Sprouts, Nugget Market, Etc. HOWEVER, I decided to try Thrive Market and the whole process has been disappointing and honestly annoying. Just to SEE what products they have you have to subscribe to their monthly subscription, not that cheap at $12/month. (WHICH IS NON-REFUNDABLE) Red flag already. THEN after browsing, there's really not much I couldn't find already in stores at a decent price. I thought maybe to try some frozen foods, since some things actually looked good. At FIRST, you think you only need to buy $65 worth of frozen goods JUST TO EVEN GET FROZEN DELIVERED AT ALL. AND THEN when you meet the $65 mark, they hit you with $19.95 SHIPPING. Absolutely insane and RIDICULOUS. Not to mention some items REQUIRE that you buy 2-4 of them just to order it. This site is absolutely insane I felt like I'm getting charged at every decision. I cancelled my membership and I will not be using this service again. The membership fee is already $12, then you have to spend $65 on frozen foods just to get ANYTHING frozen, THEN pay $19.95 shipping OR you can order $125 WORTH of frozen goods. COME ON. Thrive needs to do better. Include these extra charges and fees in a monthly subscription cost instead of charging at every corner. I made a small order just because I already paid for a membership but I will not be using this service again. Do better.