Thrive MarketReviews 2,144

Had trouble clicking on the Thrive Market link sent to my phone as a subscriber. Then I had trouble finding gf bread after I typed in the search bar your page had trouble with searches. Then i was trying to close out my cart and your page didn't show the cart. Then I was done and there was no submit button. I had to go searching on another tab and then it came up. Your page was very not user friendly today.

I just placed a GIANT order and added the free gift in. It showed that it was there. I finished my shopping and now it's gone. I've waited for over an hour for stupid OLIVIA to find a human and I'm just going to cancel everything. BUT…isn't it funny how you charge me 59.99 the other day for a membership. Membership for what? NO ONE answers your phones. If you are lucky you might get a human. Maybe. My nerves are freaking SHOT. YOU lose Thrive. That was over 300 bucks worth of food. At least. We are so frustrated. No wonder you only have a rating of 3. Interesting. Man, are we disappointed. Your customer service has been just horrible today.

What they offer is stupidly secret and I couldn't look without getting a temp membership. I never ordered and tried to cancel to receive a refund. I was less than 10 days past the 30 day cut off and was denied a refund. Plus their site is hard to use. It's slow and doesn't always show the full screen. Especially challenging on a tablet. Prices are cost savings is over inflated especially if you account for the 59 dollar annual membership fee. Options aren't better than other places. I will cancel before the take 59 from me again.

First of all this company is so deceiving! They don't tell you they ship different boxes so each box has its own shipping $$$ for example frozen box is $20 to ship like are you serious. Second of all they have a lot of things out of stock or things they can't ship because is "too hot" what?

I got an email that said I would get up to $50 off my order and I could select a gift valued at $60 upon checkout. At the start it had me fill out this really long "what are you interested in buying today" survey which I couldn't skip. It didn't even ask my dietary preferences so I knew it would be a huge waste of time. I finally got to the end and of course had to remove all of the items since none were anything I would eat or use. Then it let me select a roughly $20 gift which I did. So after removing all of the items I chose all the items I wanted and proceeded to check out. It didn't let me choose a $60 gift so I used the chat before hitting the final buy button. I chatted with the bot who finally transferred me to a person. This person just kept disappearing without telling me and did nothing to address what should have been a very quick question to answer about the gift. Finally they said one of the gifts was a $60 value (even though the others were $16 to $20 supposedly... which I dunno on what planet the two items I chose would add up to $20, but anyway). But mind you, the whole time she just kept disappearing and leaving me not knowing when she'd be back. So, finally I hit the buy button and after it goes through it says the groceries are on subscription! Like, no I never agreed to any subscription nor was there any talk of a subscription nor a checkbox, so that is illegal in California and likely with other states and the government I would guess. So then I get back on the bot chat which of course, I already placed my order so now no live person ever comes on. It wouldn't listen and kept trying to make sure I wasn't canceling my membership and I kept telling it I was trying to talk about the grocery subscription not the annual membership. Anyway, it finally took me to the page of subscriptions but it was not described the way the bot said and the FAQ about recurring subscriptions was not on the page. I kept trying to get my point across about how the whole thing felt shady and deceptive. The crazy thing is, I and probably 70% or more of others would give them raving reviews if they weren't deceptive! Why would they do this? They want me to refer others, but if I did that I would have to write all these warnings in the post! That wouldn't exactly get others to want to join now would it?

I just wanted to receive the groceries I picked out, once a month, on a Saturday.
What I got was an app that did not differentiate between my monthly delivery choices and an instant shopping cart. Also, I tried to arrange the delivery on a Saturday, but what I got was order processing on a Saturday and delivery on a 97 degree Tuesday morning when no one would be home until after 7pm.
To add insult to injury, their system fills my delivery cart with stuff I didn't ask for (and charges me, of course) because I answered their intro questions about my preferences. I found it easier to use their website (as opposed to the app) to delete all that unwanted stuff from my monthly delivery. What I discovered about how it works is: you put items in your cart that will process on your process day (that is NOT your delivery day- your delivery day is never stated until later). Meanwhile, their system will add what it thinks you MIGHT want to your cart too, and it sends you an email to let you adjust things. But that email only gives you two days to find out what they added and change it. If you aren't glued to your email inbox, you could miss it.
Just to add confusion: if you try to adjust that cart any earlier that two days before processing, then the system will treat you like a regular shopping customer, asking you to go ahead and check out. I love the food. It's clean, it's organic, it's tasty, and I wish I could eat it. But the stress of trying to make this system work is too much. It's really a shame that I have to write this kind of review when I would have preferred to say these things privately to the company, but their site and app does not make that easy, either.

Receive $60 for renewing your membership? No, that did not happen. I won't renew next time. I received nothing for renewing. I feel this is highly misleading.

Great prices during my trial period, but prices went up after I could no longer cancel for a refund. The price of free shipping also went from $25 to $50. My first order arrived with nearly everything damaged, I was given store credit and refused a refund to my original form of payment. I was told I would get a "Thrive Cash" credit, which I didn't get and then had to ask them for it again. I downloaded the app to recieve $10 Thrive Cash which I never got. Customer service said (copied and pasted): "Thank you for sharing your honest feedback. I'm sorry to hear that the price changes and shipping thresholds have been frustrating and didn't meet your expectations. I completely understand how that can feel disappointing, especially when you signed up with different expectations." Customer service is always nice but I do get the run around. A great selection of products. I wouldn't recommend.

Thrive has the worst costumer service of any subscription company I have ever used. When you call during business hours, 9 turns out of 10 it will send you to a recorded message and then just hang up on you. They say they have 24hr chat available but it will only let u speak to a robot. Additionally, they sign you up for reciting orders that it is impossible to sign out of, they only let you reschedule to a different date. It feels like they are just taking your money without giving service in return.

This is a crap website and I hope I can cancel. Not a user friendly site either. I will never subscribe again in the future

Good lord. What a nightmare it's been with this horrid company. I thought I'd try them out and stupidly created a profile with a credit card. Ever since my disastrous first order, I have been trying to cancel my account and STOP their automatic shipments, and it's been impossible. Every month, I contact their customer service and tell them I don't want to be a part of their "program" anymore. I ask them to stop filling my cart with products every month and automatically billing me for everything. I ask them to delete my account entirely. Every time, same thing: "Oh sure, you're good to go. Everything is cancelled." And the following month, I get an e-mail telling me I have 48 hours to "edit my cart" before they ship everything out. I am at my wit's end and am considering contacting the California Attorney General regarding their scammy business practices. There is no way to remove myself from their database and no way to delete my credit card. It's like I'm going to be screwed monthly until I die. And they have an AI chatbot, which is BEYOND USELESS. Date of experience: EVERY MONTH for half a year so far. UPDATE 13 Aug 2025: The response from Thrive Market below is hilarious and is even more proof of their ham-handedness. "The quality and safety of all items sold on our site are incredibly important to us"? My review said nothing about the "quality and safety" of their products. It deals only with their scammy practice of recurring orders that can't be cancelled. Some bot left this; a real person didn't even read it. I rest my case, Thrive Market.

This is so annoying. I was issued a credit last month(06/2025) and tried unsuccessfully to apply IT TO MY ORDER OF 7/16/25, so I called and spoke with a customer service man (I think his name is Darron) who ultimately corrected the issue, BUT WASTED MORE THAN 1/2 HR OF MY TIME. I'M ANNOYED AND IRRITATED BY THIS ISSUE. I request a call from you at *******651 from a supervisor to make a formal complaint.

Items come damaged frequently. Additionally, I just placed a gift order and know I put on the gift recipient's email AND mailing address, but it shipped to my home "default" address instead. Because it already shipped, they can't cancel and refused to accept the box returned because of their carbon neutral promise. I'm beyond disappointed and this just proves that I made the right choice in canceling my membership.

The app is extremely frustrating to use. It's overly complicated and doesn't make it easy to shop with SNAP benefits.

I have been using Thrive for about a year now. We live in the most rural part of the continental US, so Thrive is nice to have for more options on food/ household items. However, the items are expensive. There used to be free gifts with every order, which there aren't any more. We use Misfits Market and get amazing deals and awesome free gifts every time. Highly recommend Misfits Market.

I wouldnt say Sucks at first but certainly not any thing I wanted to have to join -Very difficult to navigate site and they charge you 60$ before you can place an order
I need one thing they carry then even trying to post this review they want you to join something else and post a screenshot - so yeah - sucks

In trying to place an order, there is one pop up screen after another getting in the way. I was forced to sign up for text messages in order to proceed. If you are not super careful, you can easily sign up for auto ship. I have been ordering since the birth of this company and most of the products I loved were discontinued. Lots of changes, none are good except I must say, I love the mascara. It has made a huge difference for my dry eyes

I have been a member since about 2013 and they packing of the boxes over the last few years has gone way down hill! I have switched mostly to VitaCoast. Thrive seems to just throw items in a box and call it good, numerous orders lately have been open, leaking, and or broken.

Order arrived on time but when I opened the box two items were totally smashed. Got a credit. Hope my next order will not be damaged.

I've been with Thrive Market since the very beginning, and I've loved watching them grow. They were already great when I first joined, and they just keep getting better. I genuinely love their product selection, the savings I get, the thoughtful design of their website, and the care they put into the branding of their own products. And honestly, not having to schlep heavy pantry staples home is such a game changer!