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Yoogi's Closet has a rating of 3.29 stars from 51 reviews, indicating that most customers are generally satisfied with their purchases. Yoogi's Closet ranks 14th among Consignment sites.
This company responds to reviews on average within 19 hours
No positive highlights yet
I've bought two handbags from Yoogi's closet. Quick shipping. The conditions for them were as described. I love how they have free shipping and 30 day free return which is rare. Even though it doesn't have as much selection as Fashionphile, I'd highly recommend this place. I had my handbags authenticated by other sources just to be sure. All came back as authentic.
I ordered a jumbo Chanel online and just received it today. Colour was WAY off from the pictures online. Very disappointing. No point in sending back after all the duties I payed to have it shipped to Canada. Never had this issue with other pre loved sites.
The item was described as like new condition. However the Chanel belt was scratched by the yoogi's closet tag. Customer service was difficult to deal with. I also purchased a Chanel bag which did not seem to be authentic and was not in like new condition as they described it.
Tip for consumers:
I don’t recommend purchasing anything from this store
I ordered a jumbo Chanel online and just received it today. Colour was WAY off from the pictures online. Very disappointing. No point in sending back after all the duties I payed to have it shipped to Canada. Never had this issue with other pre loved sites.
Tip for consumers:
Colour deceiving
Products used:
Purse
Hi Michelle,
Thank you for your feedback. We are sorry to hear that you were not completely satisfied with your recent purchase. Our images are taken in lighting meant to depict what the bag would look like outside in daylight, thus the color can appear darker when indoors. However, please note that our listing page does indicate the bag is made of purple leather: https://www.yoogiscloset.com/catalog/product/view/id/145164/
If you would like to return the item to us for a refund, you can also request a refund of any duties and taxes you paid by visiting the Canada Border Services Agency website and completing the application: https://www.cbsa-asfc.gc.ca/import/courier/crp-prio-eng.html
If you have any other questions or concerns, our Client Services team is happy to assist you. We are available Monday - Friday from 8am-5pm PST by phone at 800-274-9691, by email at service@yoogiscloset.com, or by live chat.
Thank you,
Client Services, Yoogi's Closet
Tried selling back my purse and I am from Canada. I didnt know that their prepaid label is only for US clients. I was not offered other ways to track it and UPS is the WORST when it comes to claims.
Hello Ebi T.,
Thank you for your feedback. We are sorry to hear that you are not happy with shipping your item to us through USPS. It is important to note that we are only able to accept international shipments via local post. We completely understand your concern regarding USPS claims. When shipping your item to us, we advise that you purchase sufficient insurance with the carrier to cover the value of your item. If you have any further questions or concerns, our Client Services team would be happy to assist you. We are available Monday - Friday from 8am-4pm PST by phone at 800-274-9691, by email at service@yoogiscloset.com, or by live chat.
Thank you,
Client Services, Yoogi's Closet
Recently purchased an item and I e-mailed them 2x already to confirm my purchase since my credit card was already charged. No reply from them. This is a purchase from overseas and them not replying to my email is not giving me reassurance that I was not scammed.
Tip for consumers:
if you are looking for quick and up to date reply to your communication re order, then this site is not that site
Products used:
bags
I ordered a Tiffany bracelet with the charm on it. Their description of the bracelet did not indicate the charm was wavy. The picture showed a flat charm. I contacted the company told them this. They are now lying and telling me that they took pics of all sides of the Tiffany charm which they did not. This bracelet actually does not look like an authentic Tiffany Bracelet.
Hi Pam,
Thank you for your review. We are sorry to see that you were not completely satisfied with your recent purchase. As we mentioned in our email to you, the listing page for the item you purchased has multiple images and shows that the charm is not flat, and we never indicated that it was. You can view the listing page here: https://www.yoogiscloset.com/catalog/product/view/id/146383/
All items we list for sale are carefully inspected by our in-house authentication team that have over 20 years of combined authentication experience. You are welcome to return your order using our free prepaid shipping label. Once we have received your return, we will issue a full refund back to your original method of payment per our return policy: https://www.yoogiscloset.com/returns
If you have any further questions or concerns, our Client Services team is happy to assist you. We are available Monday - Friday from 8am-5pm PST by phone at 800-274-9691, by email at service@yoogiscloset.com, or by live chat.
Thank you,
Client Services, Yoogi's Closet
SHIPPED MY HERMES BAG ON JAN 23RD TO YOOGI'S CLOSET FOR THEM TO SELL. AFTER A FRUSTRATING EXPERIENCE WITH USPS THEY FINALLY LET ME KNOW THAT THE PURSE WAS DELIVERED TO THEM ON FEB 8TH BUT ACCORDING TO YOOGI'S CLOSET THEY NEVER RECEIVED IT. WORST CUSTOMER SERVICE EVERRRRRRRR
Hello Amita S.,
Thank you for your feedback. We are sorry that you have not had a positive selling experience. Per our phone call with you, unfortunately your package was never delivered to our company. We have carefully searched our entire warehouse for your package and are certain that we do not have it. The tracking information for your package also confirms that the package was not delivered as there was no delivery scan. We have had managers from three USPS locations in our area spend over a week searching their hubs, and sadly they were unable to locate your package either. Unfortunately, the only thing we can suggest at this point is to stay in contact with Canada Post regarding your missing mail claim. If your package does turn up, we will be sure to contact you immediately. If you have any other questions or concerns, our Client Services team is available Monday - Friday from 8am-5pm PST by phone at 800-274-9691, by email at service@yoogiscloset.com, or by live chat.
Again, we thank you for your feedback and sincerely apologize for any disappointment caused.
Thank you,
Client Services, Yoogi's Closet
I am truly appalled by the buying teams' customer servicing skills and lack of respect for their customers time and money. I submitted a listing for an Hermés Birkin that I was looking to sell to them. While I was 100% honest and transparent of every aspect regarding my handbag for them which I did not receive the same courtesy in return. Following, them sending a quote for my handbag, I decided to ship it to them via next day air. Which was nearly $300+. I was the only one frequently checking in to make sure that my package had arrived and I was also told that the buying team would reach out to me if they needed more info. Long Story Short they declined the quote that they originally gave me due to an aspect of the bag that was described to them in my listing prior to me sending my handbag after their ignorant and unprofessional mistake and offered to send back my item via ground shipping which would take 3-5 business days to get back to me simply because they clearly did not READ, and or COMPREHEND my description in the listing. They never clearly gave me a reason for the decline of my item but stated that my bag "was authentic". Pure stupidity at its finest. I will no longer support nor speak highly or this company due to my un-called for, money wasting experience.
SELLERS BEWARE BEFORE YOU SELL WITH THIS COMPANY.
Hello George H.,
Thank you for your honest feedback. We are very sorry that you did not have a positive selling experience with us recently. It is never our intention for our clients to have a negative experience, and we strive to ensure that the selling process is a fair and easy. When you indicated on the sell form that the blind stamp on your Hermes bag was "illegible", we misunderstood this and thought that it was simply difficult for you to read, not that it was missing the stamp completely. We acknowledge that we should have contacted you to clarify or to ask for additional photos prior to providing you with a quote, and sincerely apologize that this did not happen. Regarding the shipping cost, please note that we offer free prepaid and insured UPS shipping labels for all clients shipping from within the US, so that there should be no cost to you when mailing your items to us. If you have any further questions or concerns, please do not hesitate to contact us for further assistance. Our Client Services team is available Monday - Friday from 8am-5pm PST by phone at 800-274-9691, by email at service@yoogiscloset.com, or by live chat.
Again, we thank you for your feedback and sincerely apologize for any disappointment caused.
Thank you,
Client Services, Yoogi's Closet
I ordered a piece of jewelry one week ago, have not received an email stating expected ship date, when I called was on hold for 8min then automatically transferred to a voice mail system. This is the first time using this company :(
Hello L U,
We are very sorry to hear that you were unable to get in touch with our Client Services team and that you did not receive your shipment notification email regarding your package. If our phone lines are busy and you are unable to reach us, we kindly ask that you please leave us a voicemail and we will be sure to get back to you as soon as we can. You can also contact our Client Services team by email at service@yoogiscloset.com. Please contact us directly with your order number and we would be happy to check on the status of your package for you.
Again, we apologize for any inconvenience or disappointment this has caused. Please let us know if you have any further questions or concerns.
Thank You,
Client Services, Yoogi's Closet
I used to Work for Chanel and we were taught what to look for to spot a fake Handbag. First of all. Chanel never wraps anything with plastic. I Saw A Chanel Handbag wrapped with Plastic on one of the zipper handles inside the purse. This is Fake All The Way! People, if I were you. I would not Purchase anything from here until you really inspect it and go get it authenticated first. I had my doubts and I know I'm Right 100%. Yoogi's Closet, You Are Fake and Shouldn't be Allowed to sale Fake product at Authentic prices... Fake=Fraud!
Can you please provide us with the item number which you believe to be inauthentic? We will happily answer any quesitons you have regarding any pieces authenticity. Thank you for your concern and we look forward to your response.
I am extremely disappointed in my product - the damages/paint falling off the handle and linings were half shown on the product photos. They want you to pay for a return $60 USD - and customer service is terrible, very rude. Im so disappointed.
Update since reply from yoogis closet
- Thanks kelsey for your response. I hope that your professional /nice tone and manner can be reflected in the customer support received through email by your colleagues - its a huge difference from what Ive recieved from your customer support team previously.
Hi Eva! We are sorry to hear that you were not 100% satisfied with your Yoogi's Closet experience and thank you for your feedback.
While we do offer free shipment of your order to you via UPS standard ground mail, we do ask that our client's be responsible for return shipment costs. Should you chose to shop with our company again we would encourage you to contact our client services representatives either via email, live chat or telephone regarding any questions or concerns you may have before or after making the purchase. Our representatives have the ability to pull items and review them, answering any specific questions. If you are disappointed with the item once its received our representatives are here to help explain the listing and assist with any questions and concerns you may have.
We hope to have the opportunity to serve you again in the near future.
The bag I purchased was in much worse condition than the photos displayed on their website. They definitely enhance the pics to make their merchandise look better than it actually is. Total fraud. Claim they don't, but my purchase was proof. Sent bag back and awaiting a refund. Buyer beware.
We are sorry to hear that you were not 100% satisfied with the condition of the item which you received. Our in-house photography team captures each item; our cameras and studio lighting are calibrated to capture colors and patterns, the piece as a whole, as accurately as it would appear under day-light circumstances. Should you wish to receive additional images of an item before you purchase it please each out to our client services representatives either through our site or via email at service@yoogiscloset.com with a detailed list of the extra pictures you wish to receive. Our team will happily provide those to you within the following business day. Again, we are sorry to hear that you were not fully satisfied with the item and your experience. We hope to have the opportunity to serve you again in the near future.
I didnt realize that they refuse to pay to return an item. I had to pay $60 in shipping to return an item that barely came out of the box. Fashionphile and bluefly have free return shipping. Ill be using them in the future not yoogis
Hi Me! Thank you for providing your feedback regarding your Yoogi's Closet experience. We are sorry to hear of your disappointment regarding our return policy. While we do offer free shipment of your order to you via UPS standard ground mail, we do ask that our client's be responsible for return shipment costs. Our website states, "Please note that you are responsible for the return shipping expense. Ship your item using either UPS or FedEx with sufficient insurance to cover the value of the returned item." This information can be found by visiting the 30-Day Returns page under the Shopping and Ordering section viewable at the bottom of our site. We hope that you will consider using our services again in the future.
If you send in an item to sell and you decide to have it sent back because you are not getting what you feel is fair value, they just toss your item in a box with no bubble wrap or stuffing! I sent it my sunglasses with lots of bubble wrap so the sunglasses won't move around and get damaged but they do not do the same if they send it back to you. They are simply unprofessional and do not understand the concept of proper customer service.
Jen, we are very sorry to hear that your sunglasses were returned with inadequate packing materials to insure the items safety. Please contact our client services representatives via email at service@yoogiscloset.com with your quote number and images of any damage done to your sunglasses. Again, we are truly sorry and look forward to further assisting you.
Ordered a Chanel bag which arrived with black markings on the white double-Cs. This was not mentioned or shown in any of the photos in the listing. The double-Cs look perfectly white in ALL their photos. The interior of the bag also has black markings that were not mentioned in the listing.
I've bought from them several times over the years with no issues, so I'm going to assume that this was a genuine error by a careless staff member rather than a deliberate intention to be dishonest. It's still unacceptable and I am undecided about what to do with the bag. I will have to pay to have the black marks on the double C removed. I can live with it on the interior of the bag.
Have mentioned this to Yoogi's on their FB page which they vet. I guess they don't allow anything other than glowing reviews on their site. Have not heard back from them.
Hi Nicole,
We are very sorry to hear that you are not 100% satisfied with the item that you received. Please email us at service@yoogiscloset.com with your order information as well as your concerns and we will certainly review these with our merchandising team.
Again, we apologize for any disappointment cause and look forward to your email and further assisting you.
They accepted my authentic LV boots that retail at $1350. They are new but too small and have a couple signs of trying on and the bottoms have two small scuff marks. Said they'd pay $225! I couldn't use them any longer. So I accept and pay to mail them to Yoogi's. I sent the COA for them showing they are authentic from ProAuthenticators. A week later I received a rejection notice. They said the boots were not authentic. I know they are because my girlfriend bought them at LV in Los Angeles when I was with her. We both only wear Authentic LV. I also know because I've always used ProAuthenticators for items I've purchased at consignment or online. They've never failed me. Yoogi's said if I'd like they can throw them away. What?! Which really means they keep and sell through other means. I said I know they are real and I'd like them back. They said you have to pay us $30 if you want them back. Ok this is random. You tell me you want them and offer me money only to get them then lie and charge me. I used their mobile site and there was no disclaimer. Yes despite having good faith, they tried using policy. I asked for proof of the disclaimer I supposedly get when using their mobile website. Customer service said it's a pop up that takes me to a detail description how if they think the item isn't real they charge to return. I have a pop up blocker and never saw this so called disclaimer. Irregardless, I had proof. So I'm stuck. I call pro Authenticators who inspected the boots thoroughly. They said we won't change our position your item is indeed 100% Authentic. They have nothing to gain and like I've said they've never been wrong. I search reviews on Yoogi's and I'm not the only one that is being charged for their mistakes that's for sure. They are making money this way. Poor way to do business. So be warned just because you have an authentic item doesn't mean they'll not charge you if they decide they don't need them after all. But they will charge you ransom to get your item back citing some non existent policy in their app. Or, they will throw them in the "trash"... ya right. 0 stars. Will never be back!
We are sorry to hear that our $30 return fee upsets you. The fee covers the cost of shipping the item to and from our warehouse as well as our time taken to process and authenticate the item. A disclaimer is provided at the top of our sell form that reads, "Please note that we only accept authentic items and we ask that you be certain of an item's authenticity before sending it to us. If the item is determined to not be authentic by our in-house experts, it will be returned to you at your expense." To assist with viewing our sell form and the disclaimer we have provided you with the link to our site and the page associated with the form below:
https://www.yoogiscloset.com/sell/index/index/new/1/
We strongly encourage any clients who have questions regarding our counterfeit policies to please contact us before submitting their pieces. Again, we apologize for any disappointment caused and greatly appreciate the understanding of our company policies.
I was return 2 bags was Fake if you like Fake this site is for you
We are sorry to hear that you believe the pieces that you received from us were inauthentic. Can you please provide us with the order numbers for the items which you are questioning? Yoogi's Closet only lists item's which we can guarantee the authenticity of and back this with our 30 day return policy. Please feel free to contact our client services representatives through our site with any questions or concerns you may have regarding an item you received or one that you see currently listed on our site.
I had bought several bags from them only to return due to the poor condition. When it says "Gently used", it was well worn and something I wouldn't call general wear and tear. I have stopped buying from them after several disappointments.
We are sorry to hear that you were disappointed with the items you received from us. Please feel free to contact our client services representatives when ordering if you have any concerns regarding an item's condition. All of our pieces are located at our facilities; our representatives are able to pull the items for additional images, measurements or to be your eyes and review the pieces with you. Thank you for your feedback and we look forward to offering our services to you again.
They adk for pictuers of uour items then say theycan not getifie them i sent serial numbers have the brochure that came with my item, and they say they can not vetifie but the other company verified. They are bogus company..
Wendy, can you please provide us with your quote number? We will happily answer any quesitons regarding the reasons why we were unable to accept an your piece. While we do not require proof of purchase for all items we purchase this information may be requested if we have questions regarding an pieces authenticity. Thank you for your concern and we look forward to providing further information and clarification.
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Yoogi's Closet is the premier seller of pre-owned designer handbags and other luxury items. Buy, sell, & consign authentic Louis Vuitton, Gucci and more.
Hi Vanessa,
Thank you for your feedback. We are sorry to hear that you were not satisfied with your recent communications with our team. Our Client Services team tried to work with you to come to a reasonable resolution for both parties. You contacted us in March to report scratches on a belt you purchased last September. Although you contacted us outside of our 30-Day Return Policy, our team was happy to provide you with a partial refund once photos of the minor scratches were provided. Since you were unsatisfied with the discount, we offered you a return with a full refund as a one-time courtesy. You then informed us that you had already taken the belt to be altered, so we were no longer able to accept the item back for return. In one of your most recent emails to us, you informed us that the scratches on the belt happened long after the 30-Day Return Policy period, confirming that the item was delivered to you in the condition in which we described, without scratches. Yoogi's Closet cannot be liable for any wear or damage caused to an item after you have had it for 30 days or longer.
Regarding the Chanel bag you mentioned, a return label was provided to you upon request and a full refund was issued to you once it was received. Our team inspected the item and found no cause for concern and are certain it is 100% authentic.
If you have any other questions or concerns, our Client Services team is available Monday - Friday from 8am-4pm PST by phone at 800-274-9691, by email at service@yoogiscloset.com, or by live chat.
Thank you,
Client Services, Yoogi's Closet