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3 Reviews by Tamra

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Yoogi's Closet

Yoogi's Closet

7/24/19

I ordered a bag and it was authentic but actually not very well made interestingly enough. They offer 2 day express shipping. 4 days after the purchase - no bag - emailed for tracking. It had not even been shipped! I paid for 2 day express shipping and it arrived 6 days later.
Strike 1
I sent it back the day after receiving (size and weight weren't to my liking) and again had to confirm 7 days later that it arrived and request a refund.
They took an additional 7 days to send a refund.
Strike 2
So, would i buy from again? If there was something i had to have - maybe - but they won't be my first choice and DO NOT PAY FOR 2 DAY SHIP.

Zappos

Zappos

6/14/18

I've been shopping Zappos for years and recently other shoe sites as well; Nordstrom, Neiman Marcus, discount luxury sites etc. Consumers have had it with return problems (NM is using the same ineffective smart post returns they had 10 years ago!!), customer service issues, stock mixups, incorrect charges etc. I speak for my peers as well when i say time is precious and if it means you pay 5-10% up front for flawless service and product, then DO IT! Your time is valuable. I love zappos - fast, efficient, flawless service. There is never a problem and if there is, THEY FIX IT.

ZARA

ZARA

6/14/18

I ordered shoes on the website having never shopped at zara.com before. Received shipping confirmation a few days later but without a tracking number...odd this day in age.
Yesterday, an email arrived saying the order was cancelled and refunded with no explanation. Live Chat couldn't answer why they shipped then cancelled the order.
At this point, a retailer trying to acquire/keep new customers should offer a coupon, etc for failure to get the goods to the recipient.
As an avid online shopper, im seeing this happen more frequently and have cut out many big names from the list i'll do business with. Consumers don't have time to deal with the problems. That is exactly why they shop online...it is supposed to be convenient and easy.
I've had the same issues with Nordstrom, Neiman Marcus Group and am willing to pay more for a product to ensure it will arrive quickly and easily.

Tamra Has Earned 3 Votes

Tamra L.'s review of ZARA earned a Very Helpful vote
Tamra L.'s review of Zappos earned 2 Very Helpful votes

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