I bought two pre love louis vuitton purse, wallet & burberry hand bags here.It actually was same as the picture, if not even better. You can see every mark and wrinkle. All the item's I purchased said "gently use". Satisfied with what i bought. Oh when I called to cancel one of the order's it was super fast and very helpful. Great customer service. I also love the fact that they are very careful with our info with the card payment too. Will be purchasing more bag's in the future.