I ordered a jumbo Chanel online and just received it today. Colour was WAY off from the pictures online. Very disappointing. No point in sending back after all the duties I payed to have it shipped to Canada. Never had this issue with other pre loved sites.
I've bought two handbags from Yoogi's closet. Quick shipping. The conditions for them were as described. I love how they have free shipping and 30 day free return which is rare. Even though it doesn't have as much selection as Fashionphile, I'd highly recommend this place. I had my handbags authenticated by other sources just to be sure. All came back as authentic.
I ordered a piece of jewelry one week ago, have not received an email stating expected ship date, when I called was on hold for 8min then automatically transferred to a voice mail system. This is the first time using this company :(
Hello L U,
We are very sorry to hear that you were unable to get in touch with our Client Services team and that you did not receive your shipment notification email regarding your package. If our phone lines are busy and you are unable to reach us, we kindly ask that you please leave us a voicemail and we will be sure to get back to you as soon as we can. You can also contact our Client Services team by email at service@yoogiscloset.com. Please contact us directly with your order number and we would be happy to check on the status of your package for you.
Again, we apologize for any inconvenience or disappointment this has caused. Please let us know if you have any further questions or concerns.
Thank You,
Client Services, Yoogi's Closet
I've purchased items over the last couple of years from Yoogi's Closet. Speedy and convenient service. However, I dinged them a star because they do not offer free return shipping. I bought a pair of boots that were too small and I had to pay it.
Hi L C,
Thank you for your honest feedback! We are happy to see that you have had a positive experience shopping with us.
At this time, we unfortunately do not offer free return shipping for our international clients. However, we do offer free prepaid and insured UPS shipping labels for domestic returns (within the continental United States). For more detail, you can visit our Returns page here: https://www.yoogiscloset.com/returns
If you have any other questions or concerns, our Client Services team is available Monday - Friday from 8am-5pm PST by phone at 800-274-9691, email at service@yoogiscloset.com, or live chat.
Thank you,
Client Services, Yoogi's Closet
The item was described as like new condition. However the Chanel belt was scratched by the yoogi's closet tag. Customer service was difficult to deal with. I also purchased a Chanel bag which did not seem to be authentic and was not in like new condition as they described it.
Hi Vanessa,
Thank you for your feedback. We are sorry to hear that you were not satisfied with your recent communications with our team. Our Client Services team tried to work with you to come to a reasonable resolution for both parties. You contacted us in March to report scratches on a belt you purchased last September. Although you contacted us outside of our 30-Day Return Policy, our team was happy to provide you with a partial refund once photos of the minor scratches were provided. Since you were unsatisfied with the discount, we offered you a return with a full refund as a one-time courtesy. You then informed us that you had already taken the belt to be altered, so we were no longer able to accept the item back for return. In one of your most recent emails to us, you informed us that the scratches on the belt happened long after the 30-Day Return Policy period, confirming that the item was delivered to you in the condition in which we described, without scratches. Yoogi's Closet cannot be liable for any wear or damage caused to an item after you have had it for 30 days or longer.
Regarding the Chanel bag you mentioned, a return label was provided to you upon request and a full refund was issued to you once it was received. Our team inspected the item and found no cause for concern and are certain it is 100% authentic.
If you have any other questions or concerns, our Client Services team is available Monday - Friday from 8am-4pm PST by phone at 800-274-9691, by email at service@yoogiscloset.com, or by live chat.
Thank you,
Client Services, Yoogi's Closet
I just purchased a pair of David Yurman hoops and I love them, like new. Last year I purchased a Louis Vuitton bag and it was in perfect condition. I think I saved around $500 dollars between discounted price and not paying tax on it. Will purchase from them again.
Wow, what a gorgeous bag,@ an awesome price! I am absolutely thrilled! Paid for expidited shipping, & bag arrived 2days later, right on time! Could not be happier! Will definately be shopping here again! Thank you!
I've sold and purchased and yes sometimes selling directly isn't as high as one imagined but they explained why and also paid quickly. I've also purchased bags and both came in better condition then expected. I think they have a better Authenticator then other sites.
I ordered a Tiffany bracelet with the charm on it. Their description of the bracelet did not indicate the charm was wavy. The picture showed a flat charm. I contacted the company told them this. They are now lying and telling me that they took pics of all sides of the Tiffany charm which they did not. This bracelet actually does not look like an authentic Tiffany Bracelet.
Hi Pam,
Thank you for your review. We are sorry to see that you were not completely satisfied with your recent purchase. As we mentioned in our email to you, the listing page for the item you purchased has multiple images and shows that the charm is not flat, and we never indicated that it was. You can view the listing page here: https://www.yoogiscloset.com/catalog/product/view/id/146383/
All items we list for sale are carefully inspected by our in-house authentication team that have over 20 years of combined authentication experience. You are welcome to return your order using our free prepaid shipping label. Once we have received your return, we will issue a full refund back to your original method of payment per our return policy: https://www.yoogiscloset.com/returns
If you have any further questions or concerns, our Client Services team is happy to assist you. We are available Monday - Friday from 8am-5pm PST by phone at 800-274-9691, by email at service@yoogiscloset.com, or by live chat.
Thank you,
Client Services, Yoogi's Closet
I ordered a bag and it was authentic but actually not very well made interestingly enough. They offer 2 day express shipping. 4 days after the purchase - no bag - emailed for tracking. It had not even been shipped! I paid for 2 day express shipping and it arrived 6 days later.
Strike 1
I sent it back the day after receiving (size and weight weren't to my liking) and again had to confirm 7 days later that it arrived and request a refund.
They took an additional 7 days to send a refund.
Strike 2
So, would i buy from again? If there was something i had to have - maybe - but they won't be my first choice and DO NOT PAY FOR 2 DAY SHIP.
Hi Tamra,
We thank you for your honest feedback. We are very sorry to see that you were not completely satisfied with your experience with Yoogi's Closet. Without your order number, we cannot confirm exactly what happened with your package, however we would be happy to provide you with information on how our shipping and returns work.
Orders placed by 12:30pm PST are shipped same-day and orders placed after 12:30pm are shipped the next business day. Depending on the time you placed your order, and if your order was placed on a weekend or holiday, this may have delayed the shipment of your package. Once your package has been shipped, a shipment confirmation email with the tracking number is sent to the email address used to place the order. Our shipping carriers do not operate on the weekends in most locations, so weekends are not included in the shipping times. You can find more information about shipping and delivery here: https://www.yoogiscloset.com/shipping-and-delivery
Regarding your concern of our return policy, please note that in our return policy we ask up to 10-14 business days to process returns and issue refunds once your package has been delivered to our facility. However, we are usually able to process returns within 3-5 business days depending on the volume of returns we receive. Once your refund has been issued, a refund confirmation email is sent to you. You can view our return policy here: https://www.yoogiscloset.com/returns
We hope this information was helpful and clarifies any concerns you may have had. If you ever have any other questions or concerns, our Client Services team is here Monday - Friday from 8am-5pm PST and would be happy to assist you. We are available by phone at 800-274-9691, email at service@yoogiscloset.com, or by live chat on our website. Again, we thank you for your honest feedback and hope to serve you again in the future.
Thank You,
Client Services, Yoogi's Closet
Recently purchased an item and I e-mailed them 2x already to confirm my purchase since my credit card was already charged. No reply from them. This is a purchase from overseas and them not replying to my email is not giving me reassurance that I was not scammed.
I bought two pre love louis vuitton purse, wallet & burberry hand bags here.It actually was same as the picture, if not even better. You can see every mark and wrinkle. All the item's I purchased said "gently use". Satisfied with what i bought. Oh when I called to cancel one of the order's it was super fast and very helpful. Great customer service. I also love the fact that they are very careful with our info with the card payment too. Will be purchasing more bag's in the future.
I purchased a Balenciaga Velo bag, which I received in decent, but well-used shape with a clean inner lining. However, the leather was saturated with cigarette smoke, which as a non-smoker I'm very sensitive to and it set off my allergies. I tried hanging the bag in a well-ventilated area for a week hoping the scent would diminish, but once material like leather is exposed to cigarette smoke (and for all I know, the previous owner likely owned it for years) there is no removing it. Very disappointed. Had to pay return shipping on something I should have been made aware of before purchase. I'll stick with Ebay, at least there, sellers tell you if it comes from a smoke-free environment or not.
Hi Bernadette, thank you for the feedback regarding the Balenciaga Rouge Cardinal Lambskin Leather Motorcycle Velo Bag. Each of our items are smelled and inspected for odors by our buyers as well as our merchandising team. It is very important for us to be very transparent regarding the smell of items, especially for those who have sensitive noses. If there is a odor noted within the Yoogi's Notes it means that multiple individuals detected the scent; when then try to list the odor as accurately.
In our experience, certain odors can soften or even disappear over time. Unfortunately we cannot guarantee if an odor will fade. There are various treatments we recommend to clients to lessen and remove odors, such as placing silica gel packets or dryer sheets in the bag to help absorb the smell. You can also use cedar chips or coffee beans, which help to absorb the lingering scents. These methods have been very successful for many of our clients in the past. If you prefer using a chemical method, we find that "Zero Odor" works the best.
Please do not hesitate to contact our client services representatives with any quesitons. Thank you and we hope that you will consider us again in the future.
The bag I purchased was in much worse condition than the photos displayed on their website. They definitely enhance the pics to make their merchandise look better than it actually is. Total fraud. Claim they don't, but my purchase was proof. Sent bag back and awaiting a refund. Buyer beware.
We are sorry to hear that you were not 100% satisfied with the condition of the item which you received. Our in-house photography team captures each item; our cameras and studio lighting are calibrated to capture colors and patterns, the piece as a whole, as accurately as it would appear under day-light circumstances. Should you wish to receive additional images of an item before you purchase it please each out to our client services representatives either through our site or via email at service@yoogiscloset.com with a detailed list of the extra pictures you wish to receive. Our team will happily provide those to you within the following business day. Again, we are sorry to hear that you were not fully satisfied with the item and your experience. We hope to have the opportunity to serve you again in the near future.
Ordered a Chanel bag which arrived with black markings on the white double-Cs. This was not mentioned or shown in any of the photos in the listing. The double-Cs look perfectly white in ALL their photos. The interior of the bag also has black markings that were not mentioned in the listing.
I've bought from them several times over the years with no issues, so I'm going to assume that this was a genuine error by a careless staff member rather than a deliberate intention to be dishonest. It's still unacceptable and I am undecided about what to do with the bag. I will have to pay to have the black marks on the double C removed. I can live with it on the interior of the bag.
Have mentioned this to Yoogi's on their FB page which they vet. I guess they don't allow anything other than glowing reviews on their site. Have not heard back from them.
Hi Nicole,
We are very sorry to hear that you are not 100% satisfied with the item that you received. Please email us at service@yoogiscloset.com with your order information as well as your concerns and we will certainly review these with our merchandising team.
Again, we apologize for any disappointment cause and look forward to your email and further assisting you.
I love my new mm artsy bag real bag at a great price and I love the fact that you give time to have your own personal authentication done if you're not satisfied with yogis they make the process easy and safe I don't know what these other people are talking about
Yoogis Closet is known by luxury brand lovers as the best re-seller out there. I have sold my bags to them (they always give me a fair price) and I've purchased several items. I've also purchased directly from brand stores, so I know I'm getting the real deal at Yoogis. Very good at taking returns. Extremely pleasant to work with. Many luxury re-sellers don't even take returns! I trust Yoogis completely.
I have sold and purchased several bags from Yoogi's Closet. My experience with both was excellent! I have purchased pre loved from other sites that were a disaster! I have always purchased bags brand new in the past, which I am happy to say that I will never do again. Customer service is first rate. The bags were in better condition than the description. I have only purchased "like new", or "gently used".
If you send in an item to sell and you decide to have it sent back because you are not getting what you feel is fair value, they just toss your item in a box with no bubble wrap or stuffing! I sent it my sunglasses with lots of bubble wrap so the sunglasses won't move around and get damaged but they do not do the same if they send it back to you. They are simply unprofessional and do not understand the concept of proper customer service.
Jen, we are very sorry to hear that your sunglasses were returned with inadequate packing materials to insure the items safety. Please contact our client services representatives via email at service@yoogiscloset.com with your quote number and images of any damage done to your sunglasses. Again, we are truly sorry and look forward to further assisting you.
I have been shopping at different sites and this one is better than most. They give a great description of the items so you can decide if you want to purchase.
They will alert you when they have item in you want. The prices are almost the same as in stores however the vintage and hard to find items is really good to purchase. I have mainly shopped for vintage Louis Vuitton in this site. Would recommend this site
4 stars due to higher prices
Overview
Yoogi's Closet has a rating of 2.6 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Yoogi's Closet most frequently mention and customer service. Yoogi's Closet ranks 11th among Consignment sites.
- Visit Website
- Seattle, WA, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Consignment Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michelle,
Thank you for your feedback. We are sorry to hear that you were not completely satisfied with your recent purchase. Our images are taken in lighting meant to depict what the bag would look like outside in daylight, thus the color can appear darker when indoors. However, please note that our listing page does indicate the bag is made of purple leather: https://www.yoogiscloset.com/catalog/product/view/id/145164/
If you would like to return the item to us for a refund, you can also request a refund of any duties and taxes you paid by visiting the Canada Border Services Agency website and completing the application: https://www.cbsa-asfc.gc.ca/import/courier/crp-prio-eng.html
If you have any other questions or concerns, our Client Services team is happy to assist you. We are available Monday - Friday from 8am-5pm PST by phone at 800-274-9691, by email at service@yoogiscloset.com, or by live chat.
Thank you,
Client Services, Yoogi's Closet