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Here’s what consumers have asked with answers from Yoogi's Closet staff and previous consumers.
Hello Anixandre, Thank you for your question. We appreciate your interest in Yoogi's Closet! You can certainly cancel an order if your package has not yet shipped. To do so, please contact our Client Services team by phone at 800-274-9691, by email at service@yoogiscloset.com, or by live chat on our website. Our team is available Monday - Friday from 8am - 5pm PST to answer any questions you may have. If your package has shipped already, the order cannot be canceled and must be returned to receive a refund. If you have any other questions or concerns, please do not hesitate to ask. Thank you!
Hello Kathy, Thank you for your question. We appreciate your interest in Yoogi's Closet! We are currently offering $75 off an order of $500 or more if you sign up for our email newsletter. We also run a variety of sales and promotions throughout the year, including but not limited to, sale on sales, site-wide sales, brand sales, giveaways, etc... You can stay informed of any sales or promotions we are having through our email newsletter. If you have any other questions or concerns, please feel free to contact our Client Services team directly by phone, email, or live chat. Phone: 800-274-9691 Email: service@yoogiscloset.com Thank you!
Hi Karen, Thank you for contacting us. Can you provide us with the item number which you purchased from our site? Once we receive this information with you we will review the hardware with our restorations team and provide you with a response. If you have any additional questions please do not hesitate to ask. Thank you, we look forward to your response and further assisting you!
Where are you located? For what its worth, theyre in Washington State. I bought my bag on Monday & had it in 3 days... that said, Im also nearby (a couple states away) so UPS Ground was quick. If youre across the country or something, itll take longer. That said, you should have a received a tracking number. I would call them ASAP, especially if youre not shipping outside of the country. Theyre prompt with shipping & their replies in my experience.
Yes, you can return it if it doesn't fit. You have 30 days to do so. Just make sure you don't remove any of Yoogi's Closet tags! (this is one way they make sure that their authentic products stay that way if they're returned). I'm not sure if they will return your money and then you have to buy something new, or if you can just ask for a credit. Usually they don't have more than one of the same size or style (because they are consignment), but I trust their business 100% to make sure that they are selling only authentic merchandise.
