Where are you located? For what its worth, theyre in Washington State. I bought my bag on Monday & had it in 3 days... that said, Im also nearby (a couple states away) so UPS Ground was quick. If youre across the country or something, itll take longer. That said, you should have a received a tracking number. I would call them ASAP, especially if youre not shipping outside of the country. Theyre prompt with shipping & their replies in my experience.