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Bernadette H.

  • 2 Reviews
  • 16 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Shopping

Member since August 2016

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2 Reviews by Bernadette

I purchased one Chanel and two limited edition Louis Vuitton Speedy 30 bags, and am completely satisfied with my purchases. The descriptions were accurate, as were the pictures of any flaws. They even document any odor the bags have, so you know in advance: does this have a perfume scent? Was it owned by a smoker? etc. Very satisfied. A trustworthy retailer in second-hand luxury goods. I will be purchasing more!
I purchased a Balenciaga Velo bag, which I received in decent, but well-used shape with a clean inner lining. However, the leather was saturated with cigarette smoke, which as a non-smoker I'm very sensitive to and it set off my allergies. I tried hanging the bag in a well-ventilated area for a week hoping the scent would diminish, but once material like leather is exposed to cigarette smoke (and for all I know, the previous owner likely owned it for years) there is no removing it. Very disappointed. Had to pay return shipping on something I should have been made aware of before purchase. I'll stick with Ebay, at least there, sellers tell you if it comes from a smoke-free environment or not.
Client-Service Y. – Yoogi's Closet Rep
Hi Bernadette, thank you for the feedback regarding the Balenciaga Rouge Cardinal Lambskin Leather Motorcycle Velo Bag. Each of our items are smelled and inspected for odors by our buyers as well as our merchandising team. It is very important for us to be very transparent regarding the smell of items, especially for those who have sensitive noses. If there is a odor noted within the Yoogi's Notes it means that multiple individuals detected the scent; when then try to list the odor as accurately.
In our experience, certain odors can soften or even disappear over time. Unfortunately we cannot guarantee if an odor will fade. There are various treatments we recommend to clients to lessen and remove odors, such as placing silica gel packets or dryer sheets in the bag to help absorb the smell. You can also use cedar chips or coffee beans, which help to absorb the lingering scents. These methods have been very successful for many of our clients in the past. If you prefer using a chemical method, we find that "Zero Odor" works the best.
Please do not hesitate to contact our client services representatives with any quesitons. Thank you and we hope that you will consider us again in the future.

Bernadette Has Earned 16 Votes

Bernadette H.'s review of Yoogi's Closet earned 15 Very Helpful votes

Bernadette H.'s review of Fashionphile earned a Very Helpful vote

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