Forget it. Took over 2 weeks to send wrong color. I advised them that I only had 2 weeks till I needed it. 7 days later they sent an email telling me they couldn't get in touch with their merchant and to wait 2 more days. ARE YOU KIDDING ME? The people take orders and send out merchandise but don't answer the phone? I explained that since I had run out of time I was going to use the one they sent but was still going to return it as it was again not what I ordered they could not accept that. I told them they had run me out of time and now I could not get one anywhere before I leave, they did not care. Flat out politician type crap standing by their wonderful merchant while telling me to go f myself. Seriously forget it.
Wish I would of read the reviews prior to ordering sheets off here. It's been 15 days since I ordered them and the tracking shows it still sitting waiting to be shipped. I have contacted company numerous times just to be told they will get in touch with the distributor. The other day I asked to have the order cancelled which I was told they sent a request to do so. I hope I actually get my money back. Such a rip off!! Don't order off here!
Don't expect quality in whatever you order from this website. And if by any chance you have a problem with your order, be ready for the worst customer service I've seen. These people are in the business of getting your money, and not providing any customer support when their vendors do not comply with their requirements,And if if you need to return something be aware they'll charge you a hefty shipping fee for the return, to the point you might as well keep the item and donated it to charity. I am an internet buyer, and this is the first time I've encounter these issues.
Recently ordered from OS...paid for the item and even used some credit in paying for it. I have never received the item....the merchant ignored inquiries about the item and I was just told that my money would not be reimbursed! It wasn't a large amount of money but I do like to receive what I have paid for.
Save your money....do not trust OS and its policies....poor way to run a business.
Item should have been in bubble wrap to ensure safety of product.
I purchased a dress it was to small. I waited forever to get the dress then had to send it back. They didn't refund my shipping and handling and the still charged me to send it back. I ended up spending about 14.00 in shipping fees for nothing. Very unhappy with open sky. Thanks for the link to your policy but please tell me how does that solve the problem that just throughs salt on the wound. The dress didn't fit I sent it back and I'm the only one taking a lose here, I can understand having to pay at least one way but both ways. So I'm still out a dress and 14.00. Like I said bad buissness. Why respond to my comment if your not going to help. Just tring to make your business look good but you don't in my eyes thank you for a unpleasant experience.
I ordered 6 items from Open Sky and only received one. They emailed me to return all items for credit, how can I return what I never received? The one I received is a make up and jewelry pouch which is something you could buy in a Dollar Store. I should have checked reviews before ordering.
Extremely poor quality of items and basically you cannot return and get money back with very misleading confusing customer service. Also I ordered the item from livingsocial but shipped from OpenSky and they both did not have any record of my purchase (even no order #) so that they were both not responsible for the return???!!!! Stay away from both companies!!
Ordered two 18k gold plated heartbeat necklaces, received two "best friends" necklaces. No Order number inside or outside packaging; no confirmation email; but they sure did charge my credit card. Contacted Customer Support and could not get any help due to no order number. DON'T BE A VICTIM!
I ordered a personalized cutting board and mistakenly gave the wrong date. The next day I notified Opensky to report my error. The board had already been processed. They sent me a new one with the correct date. I will continue shopping with them.