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SHOP.CA has a rating of 1.67 stars from 221 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHOP.CA most frequently mention customer service, credit card, and gift cards problems. SHOP.CA ranks 608th among Electronics sites.
No positive highlights yet
I purchased a suitcase that was supposed to be shipped "within 3 business days". A week later, the item's status still showed as "supplier processing". I called their support line where the recording told me that they were experiencing "normal than higher call volumes" (sic). I had sent an e-mail and indeed received a response within their target response time (24-36 hours). Turns out the item was already shipped and waiting for pickup at my local Purolator depot. There was something wrong with shop.ca's online status update system. Otherwise, my experience was good, the item's price was very reasonable, and shipping was fast and free.
I ordered an arboura week ago. I got a purchase confirmation email immediately. Then few minutes later an email from Route advising it will be doing the fulfillment and delivery for Shop.ca Since that time the tracking on route says "awaiting estimated arrival). As others have said here, the phone never gets answered. All 4 menu options lead to the same voicemail; saying send an email. I have sent 2 emails to support. But no reply to date. Come on Shop.ca SMARTEN UP!
3 days ago I received an email solicitation from PayPal to shop with Shop.ca. By signing up with Shop.ca, I would receive $25 sign-up credit from Shop.ca and another $25 credit from PayPal for paying with PayPal. I was supposed to be able to apply both credits in my first purchase of $100 or more. However, during the check-out process, after I have chosen the PayPal payment option, I was unable to apply the $25 Shop.ca credit. I phoned Shop.ca to get the $25 credited to my first purchase retroactively but no one answered the phone. I email Shop.ca but a day later no one answered my email. I filed a complaint to PayPal but PayPal said it's not their problem. Finally I got an email from the CEO of Shop.ca who then directed the team leader of the customer support department of Shop.ca to help me to resolve the problem. I am very relieved that I finally get all the credits applied to my purchase.
It appeared that Shop.ca is doing really well recently in their sales and their customer support department is overwhelmed by the huge increase in customer requests as a consequence. Thus the non-answering of phone calls and slow response of emails. Hopefully Shop.ca fix this problem a. S.a. P.
Really like the site, love Bonus coupon they give you however many products are overpriced found some products a lot cheaper at amazon
I don't, understand how they can have items for half price and I find them elsewhere at regular price and about 3-5 dollars cheaper. That really bothered me, it's as if they just pretend to make up a sale when really they are just selling the product at the same price as everyone
Hope the work on there prices really want to stay with them.
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