SHOP.CA

The whole point of this site was supposed to be to offer Canadians a wide range of products online, with convenience & free shipping, something hard to come by north of the border. Unfortunately shop.ca has proved to be nothing but a giant headache for customers. This company does not bother responding to your emails. You have to chase them down to get any response. Terrible service, takes forever to ship (if you get it at all), and nothing but endless hassles and excuses.

The website is really a joke. If you leave some review on Sitejabber, they said they would like to turn it around. I know it sounds wonderful, right? But the fact is, they just told you that the supplier cancel the order without the explanation. That means they can handle your order whatever they like, but shop.ca are not responsible and has no willing to solve any problem! Give my refund back! I want to stay away from this website forever!

Only one-time shop on shop.ca in 2015. Then I returned it but get around $250 store credit which can only be used on this website. I tried so many times to buy something next two years. Not succeed. The stuff was so pricey. This year I found my credit gone. Then I know the poor shop.ca was bankrupt and now under a different owner. So I never get back my money. This is totally a joke. The other joke is that the previous CEO of Shop.ca, Drew Green, is now CEO of the online suit retailer indochino. Skip this one.

After several emails to customer service, they won't return any emails. There is no number to call which should have been a red flag right from the get-go. Forced to dispute the transaction with the credit card company! Hopefully, they will play ball.

Returned a watch a couple of years ago that had been an Xmas gift for my wife who decided she didn't like it; I was over the 30 day return limit but was told that I'd receive an account credit that would "never expire". I'd been watching the site periodically since then to find something to use the credit for, but each time I tried to order something I was informed that the item was out of stock after the order had been placed. Last week, I went on the site for the first time in awhile and found an item to purchase, but my credit was no longer there. Was informed by customer service that their computer system had been changed and my credit had been lost. I demanded to "speak" to a supervisor (you can't seem to actually reach anyone by phone) and I'm still waiting to hear back. Lots of better shopping websites out there.

I ordered an arboura week ago. I got a purchase confirmation email immediately. Then few minutes later an email from Route advising it will be doing the fulfillment and delivery for Shop.ca Since that time the tracking on route says "awaiting estimated arrival).

As others have said here, the phone never gets answered. All 4 menu options lead to the same voicemail; saying send an email. I have sent 2 emails to support. But no reply to date.

Come on Shop.ca SMARTEN UP!

I have a shop.ca gift card I wanted to use for some Christmass shopping. But, there is no way you can do it although there is a place on site to redeem a gift card. When you click on that link nothing happened. I contacted customer service and got a reply after almost a month "Due to the change in management, shop.ca no longer accepts shop.ca gift cards. Sorry for the inconvenience." They also said "We are very excited about this new chapter and assure you that we will continue to provide the premium shopping experience". What a great "premium" experience. This site is a SCAM... STAY AWAY!

I had a $500 store credit from shop.ca that has disappeared from my account. Customer service told me there was a site upgrade and that they have no record, nor any way to recover any records, of store credit. I had tried to use this credit in 2016 to purchase items, but even after going through the checkout process, I was later notified that the items were out of stock. So, couldn't use the credit when I did have access to it, then wasn't even notified that the credit would disappear, and now it's gone. STAY AWAY.

My order for my other half's Christmas gift was given a response today! (quick back story. Ordered a irobot Braava from shop.ca on nov 27-17. They stopped replying mid dec)

Unfortunately Olivia said the pants i order in gray have been canceled, my case was closed as resolved... as noted above i ordered an irobot Braava not a pair of pants...
Not resolved at all!

Pulling my hair out. They haven't refunded me any money yet and haven't updated me on what the hell if going on with this order. Very unprofessional, reported this to BBB and the Canadian internet fraud center.

Placed order Nov 24th 2017 for 1 ESSO $100 Card. Initiated a f/u and Olivia reminded of 10-15 business day requirement (Not EBay/Amazon). Sent f/u on Dec 22nd. Received a confirmation that SHOP.CA would reach out to me within 24-36 business hours. No reply as of Jan 2nd. Handed off the issue to PAYPAL. Received a response indicating that digital gift cards were emailed with the link provided? Unfortunately the Tracking Report continues to indicate that the supplier has neither processed or shipped the gift cards!

The website is hit or miss, leaning heavily on the miss. I've ordered 3 items, 2 of which actually arrived (one even had tracking information when it shipped! Wow!)

The last (and final) order I made, the order was pending, showing "Shipping soon" for over a week. Then, without any word from them, they cancelled and refunded the order. I at least didn't have to fight to get my refund, but still, any site which suddenly cancels an order for an in stock item with no warning or explanation is not worth shopping at. You will find better deals elsewhere, so shop elsewhere, this site is just not worth the risk.

OK, they have good sale prices and periodically offer big rebates through ebates. So far so good. The problem is that they cannot seem to deliver anything on a timely basis. Recently ordered a small appliance. Now 2 weeks in and it is still sitting in "supplier processing" despite the website saying it is in stock and under shipping it says
"Leaves warehouse within 5 business days" Ha ha.
I am worried that they are under capitalized and that they in effect use your money free for a period of time so that they can fulfill other earlier orders. Keeping going in this scenario would depend on them getting new orders. Hopefully it does not all collapse while they have my money although I suppose my credit card company would cover me.

They changed and increased the price of an item I wanted to buy at least twice in a 24 hour period and again the following day which ultimately prevented me from making the purchase. When attempting to contact them for an explanation they could not be reached by email, chat or phone in two days, I received automated responses and no follow-up. Most of their price listings are exaggerated retail pricing. I highly recommend you stay away from this company and stick with Amazon and well known brick and mortar stores as they do not seem to have their act together and based on the reviews here I am clearly not alone.