SHOP.CA reviews

I had a $500 store credit from shop.ca that has disappeared from my account. Customer service told me there was a site upgrade and that they have no record, nor any way to recover any records, of store credit. I had tried to use this credit in 2016 to purchase items, but even after going through the checkout process, I was later notified that the items were out of stock. So, couldn't use the credit when I did have access to it, then wasn't even notified that the credit would disappear, and now it's gone. STAY AWAY.

Order 6123392 today: order summary page clearly indicated $20 credit applied but when I proceeded to payment, they took out the entire amount without applying the credit. The charge on my online banking does not even show their complete phone number so I cannot even call them! Their FAQs say there is a Cancel Order button that you can use within 30 minutes, but when I checked (yes, within the 30 minutes) it was not there. I emailed and Facebook-messaged them, and if I don't get satisfaction, I guarantee my bank will be in their face with an investigation and reversal of my payment! For anyone interested, apparently a company named Emerge Commerce Inc. operates as shop.ca, shop.us, Buytopia.ca, WagJag and MightyDeals.co.uk. Their address of record is 183 Bathurst, suite 302, Toronto, ON, M5T 2R7. They did actually get back to me within a few days and reversed the charge and cancelled the order. I am sure it's because of my bank-in-your-face promise. Another promise? Never shopping there again!

Returned a watch a couple of years ago that had been an Xmas gift for my wife who decided she didn't like it; I was over the 30 day return limit but was told that I'd receive an account credit that would "never expire". I'd been watching the site periodically since then to find something to use the credit for, but each time I tried to order something I was informed that the item was out of stock after the order had been placed. Last week, I went on the site for the first time in awhile and found an item to purchase, but my credit was no longer there. Was informed by customer service that their computer system had been changed and my credit had been lost. I demanded to "speak" to a supervisor (you can't seem to actually reach anyone by phone) and I'm still waiting to hear back. Lots of better shopping websites out there.

Dont order from this site. Never received item and there is no customer service. Still trying to get my money back after 7 weeks. Will contact local news and negative reviews on all social media. If enough complaints, we can start a class action lawsuit.

After several emails to customer service, they won't return any emails. There is no number to call which should have been a red flag right from the get-go. Forced to dispute the transaction with the credit card company! Hopefully, they will play ball.

I had a SHOP.ca credit in my account since 11/2015. They say today there is no record of it due to a loss of computer data. The amount is at least $873.04. Two issues. 1. the loss of data without notifying the owner of the information may be a data breach 2. No plan to rectify the issue of lost credits. Seems like theft to me.

I have a shop.ca gift card I wanted to use for some Christmass shopping. But, there is no way you can do it although there is a place on site to redeem a gift card. When you click on that link nothing happened. I contacted customer service and got a reply after almost a month "Due to the change in management, shop.ca no longer accepts shop.ca gift cards. Sorry for the inconvenience." They also said "We are very excited about this new chapter and assure you that we will continue to provide the premium shopping experience". What a great "premium" experience. This site is a SCAM ... STAY AWAY!!!!!!

my order for my other half's Christmas gift was given a response today !!! (quick back story. ordered a irobot Braava from shop.ca on nov 27-17. they stopped replying mid dec)

unfortunately Olivia said the pants i order in gray have been canceled, my case was closed as resolved..... as noted above i ordered an irobot Braava not a pair of pants....
not resolved at all!

pulling my hair out. they haven't refunded me any money yet and haven't updated me on what the hell if going on with this order. very unprofessional, reported this to BBB and the Canadian internet fraud center.

The whole point of this site was supposed to be to offer Canadians a wide range of products online, with convenience & free shipping, something hard to come by north of the border. Unfortunately shop.ca has proved to be nothing but a giant headache for customers. This company does not bother responding to your emails. You have to chase them down to get any response. Terrible service, takes forever to ship (if you get it at all), and nothing but endless hassles and excuses.

Placed order Nov 24th 2017 for 1 ESSO $100 Card. Initiated a f/u and Olivia reminded of 10-15 business day requirement (Not EBay/Amazon). Sent f/u on Dec 22nd. Received a confirmation that SHOP.CA would reach out to me within 24-36 business hours. No reply as of Jan 2nd. Handed off the issue to PAYPAL. Received a response indicating that digital gift cards were emailed with the link provided?? Unfortunately the Tracking Report continues to indicate that the supplier has neither processed or shipped the gift cards!

Okay, I finally got my ESSO Gift Cards.... Here is my time-line of what happen. You be the judge!

On November 26, 2017. I ordered QTY "2" ESSO Gift Cards. It is suppose to arrive 10-15 business days.
On December 18, 2017. I send a first e-mail asking what going on.
On December 21, 2017. I send my 2nd e-mail asking the same question.
On December 23, 2017. I send my 3rd e-mail asking please give me an reply.
Today, December 28, 2017. I decided enough is enough. At around 11AM today, I called my VISA. I put in a dispute on the translation. VISA said I will get refunded. At 12:27 PM, I send an final e-mail to shop.ca asking them to cancel my order and I advised them I called VISA.
Now, Get this. On 2:15 PM today. About 1 and a half hour after my final email, I got my eGIFT cards in my e-mail.
Then at 2:59 PM, some 30 minutes later, I got a reply back from them with this."This was already fulfilled please advise that you saw your giftcard."

I won't even call VISA back to cancel the dispute! To save $15 per $100 and go though all this trouble? I don't know people. You be the judge on this one!

I ordered Nov. 27th.Update. I was heading out to find alternative gifts for my grandchildren when I saw a UPS truck doing a U turn outside my driveway and the cardboard boxes laying in my garden. At least the items arrived but with absolutely no email from Shop.ca that the items were ever shipped and therefore no way to track the items.It is Friday afternoon and Christmas Eve is Sunday...not the type of service I am looking for.

Ordered some Xmas presents mid november, they said it would be shipped right away. 2 weeks went by and I emailed them asking why I haven't received confirmation of shipping, they said the vendor was having issues and was backlogged and it would be assent in 1-2 weeks. I waited 2 weeks and emailed again only for them to tell me my order was being cancelled as they had no product. Leaving me high and dry and paying double for the item due to short notice for an Xmas present.

Recap: I placed an order in July 2017,the air miles were never credited, in November I was still chasing them and asking why with no resolution. Finally wrote a review and I received a response which is copied below. today is December 20th and still no resolution. read their reply and timelines compared to mine and you will see the ignorance of their customer service, according to them it takes 30 days...she writes this response 4 months after the fact....but I am in the wrong??

Their reply to me;

Responded on 11/13/17

Hi Robert,

Sometimes it helps with simply reading the policies of a company. As per our terms and conditions, all customers will receive their Aeroplan miles 30 days after an item is shipped.

Hope this answers your questions. If it does not, then you are welcome to email us. Or you can keep posting negative reviews which are totally irrelevant to our service.

Cheers!

Ordered a painting and did not arrive, nor did I receive updates until I went and requested a refund.

Was told it was canceled by supplier. I was not told this by them and from what it appears the intended to keep it to themselves. Basically stealing from me.

It has been a week, and I have yet to get a refund, despite them saying it would take 1-2 business days.

Edit:

Now need to add, they also have bad business practices. As seen in their reply. Yes they answer in 24 hours, but that was only after I took the initiative to cancel the order because of the lack of contact when order was canceled. It takes 2 tries to get a "24-48 hour" refund? Why say it was refunded the first time if it wasn't?

Trying to justify their service with their passive-aggressive "we do give good service, you're lying to everyone. Look here's proof"

Edit 2: Finally got refund nearly 2 weeks after original message that it would be refunded. So there's that

Just realized that I ordered a gift card in July 2017 and it is now December 2017. Still have not received it, but they had no problem charging my card back in July.. Avoid at all costs, they are a scam.

We had ordered Esso gas gift cards & hadnt received them. This constituted my first review here. Unable to speak with a representative the only option was email. We exchanged emails with Shop.ca 6 times in a space of a few days. They took the time to send 6 emails explaining why they didnt have the time to send one email containing the gas cards. Interestingly, when the 10-15 days that were specified by Shop.ca for receiving our order had passed we were told
In our last email there was no promise that the cards would be sent out, just a statement that the processing period for your order has ended.Apologies if this was unclear. When we said cancel our order we still had to wait. Eventually we did receive our refund. A few days later we received an email with, surprise, Esso gas gift cards, promptly followed by an email stating there had been an error & to please disregard the earlier email. Thankfully this whole episode ended with no moneys lost but we still would rather have the gas cards. Based on our experience we would strongly recommend that people avoid this site!!!

I find your site very difficult to use and there is no customer service phone number anywhere on your site. Even when I Google it nothing comes up. I have been trying to order a product for a couple of weeks and my emails don't work and the passwords don't work and the whole customer experience is very frustrating. Why are all you on line sites obsessed with passwords and security. I get security a check out but you can't get to the check out with out an out of stock message come up after you've gone through the whole shopping process. In the world of Amazon you guys should be working harder. - Jeff from Toronto

Shop.ca charged my credit card for an order that they did not fulfil.
Each time I ask for an update on my order, I am given some false excuse and subsequently told that the problem will be fixed soon.

My recommendations for shop.ca:
1) Do not charge people before orders ship
2) If you will not be able to do something, don't keep stringing the customer along with false promises.

"Hahaha"
^The official response to my legitimate concerns regarding shop.ca's conduct

I ordered a patio set that was advertised at a huge discount appeared to be a great deal and Free Shipping pasted all over the ad. I placed the order and then received a call from the supplier asking where I lived because shipping was going to be very high. The supplier confirmed that the product was available. After waiting about 2 weeks I responded to Shop.ca to determine what was happening with my order. I received an email back informing me that the product was not available and the order had been cancelled despite the fact that it was already charged to my credit card. I called the merchant back and was informed the patio set was in fact still available. I responded to Shop.ca with this information and got a run-around. I copied and pasted the ad that was still on their website for this patio set including Free Shipping prominent in the ad. I then received another email stating abruptly that Shop.ca has a policy Apologies for the late reply. The order was advertised as free shipping but as per policy Shop.ca reserves the right to cancel any orders for special reasons, such as extremely high shipping costs. We apologize sincerely for the prior miscommunication. As far as I am concerned this is false advertising. Will never shop on this site again.

Bought the e-Esso $200 cash card on Aug 26th. Never received it by email. Was promise I would receive the last week of Sept. But, never came. I don't get why they take your money before sending it out. makes no sense. Asked for a refund. Was promise a refund between 5-10 business days... That was on Sept 28th.... Still haven't received my money back. Awful service!!!!!!!!

Made 2 orders during a heavily promoted "$15 off with visa checkout" offer. Orders were pending. A month laer they charged my credit card. A month after that, they orders were still pending. I aksed Shop.ca, who responded the orders had been cancelled. Apparently they had had no itention of ever refunding my money if I hadn't asked. Sure seems like a scam to me!

I ordered some gift cards one month ago and still not received.I tried to sign-in that not works. Called them, just answering machine. But still they are sending emails everyday about their F**** sale. After all the emails, finally l received the e-card.