Don't trust what the website promises on the shipping:Leaves warehouse within X business days! That's totally a joke! Nothing happened since I received the order confirmation email. Order received but disappeared forever!!!!!

happy new year all, it is now Jan 2nd and i have sent out several more plees out to *******@shop.ca with not one reply since Dec 15th (not much of a reply, "HI Blaine,

Thank you for reaching out, there was a slight delay in forwarding your order to the supplier due to a tech issue.

Your order is being processed by the supplier and should be shipped soon.

Apologies for the delays and thank you for your patience.")

still sitting in limbo on this reply.

well i ordered an christmas gift for the wife on Nov 27th (i like being ahead of the game) and i waited 10 days or so and it is still being processed. i reached out to *******@shop.ca, a couple of times. I was told it would be processed for shipment very shortly. after 22 days waiting and christmas less then a week away, i can get a reply back.... if i was told there was an issue at the start, i would have had more than enough time to order it from somewhere else. now that item is hard to find anywhere...... please help me out Shop.ca id love to give you a positive rating.

I've already sent 9 emails to support regarding this issue - none of the responses to my emails were at all helpful in getting my order through. How would another email to support help? Instead, your best solution is that you want me to do your job of contacting the supplier to get my item shipped?

Your company took money from me, but no service has been rendered. When I complain about it, you suggest that I go and take it up with the supplier myself. Imagine you went to McDonalds, paid for a Big Mac, and the cashier tells you to go cook the burger yourself because the cook disappeared. Shop.ca is that cashier.

They responded to my review of their website here by telling me that I need to be more patient. I've already waited 3.5 months.

The ENTIRE time, the product has been in stock on their supplier's website. It doesn't get more incompetent than this.

Ordered an item on July 23.
Emailed shop.ca on Aug 3 to update my shipping address.
They responded that the item was on back order for 4 weeks.
I responded to continue with the order.
On August 23 my credit card was charged.
On August 31 I asked for updates to my order.
Shop.ca responded saying that the item was on back order for 1-2 weeks.
I told shop.ca to continue with the order.
On September 28 I asked for an update. I mentioned that the item is listed as in stock on their supplier's web page.
I received a response that the supplier was having tech issues.
On October 18 I asked for an update on my order.
I was told that the supplier is still resolving tech issues.
On October 29 I asked for information on what the tech issue was.
I was told that the supplier had a tech issue which prevented the shipping of orders.
On November 2 I contacted the supplier, who told me that the item was in stock, and that there was no problem with shipping orders. I forwarded this information to shop.ca.
I was then told that the supplier is unable to view orders from shop.ca. Shop.ca claims that this is a problem on the supplier's side, however this is a very easy to solve problem. Just phone the supplier, or email the supplier, or use the supplier's website to make them aware of my order.