Roomgo

Thank you for your feedback David.

I am so sorry to hear that you are dissatisfied with our services and you’ve been unsuccessful on our website, if you kindly allow me to clarify the situation better for you.

Firstly, I’d like to assure you that we are a genuine classified site that’s been operating in this business for over 16 years and around 22 countries. Just like you come across negative reviews regarding our business I assure you that you’ll come across very positive ones too as is the case of any other business.

The key to being successful on our website is by being pro-active in your search and getting in touch with your matches on a regular basis (sending direct messages and not merely interest messages). Then to ensure a high and positive response rate it is crucial to have a solid ad with high-quality images and detailed description besides other factors.

As you rightly mentioned since the Premium is entirely optional and merely a contact method this is non-refundable unless it has not been used or not working properly. Our Customer Services Team is here to help you and guide you better in your search.

We have already offered to help you but unfortunately, you did not get back to us David, I strongly advise you to drop us an email on contact@roomgo.co.uk and we would gladly assist you further as promised.

Hoping you give our platform another chance and to hear from you soon David.

Meanwhile, I wish you all the best of luck in your future!

Thank you for your feedback.

I am so sorry to hear that your ad is not visible on our website and you haven’t heard back from us or your matches, my sincere apologies for any inconvenience that this might have caused you!

This is very strange indeed as we reply to all our customer requests in a very timely manner, so you are either not locating our replies (check your spam/junk) or we are not receiving your email requests. Please make sure that you are getting in touch with our Customer Services Team through the correct email - contact@roomgo.co.nz

You can also get back to us with a phone number and convenient time slot to drop you a call and assist you further in your search.

Bear in mind that once you post your ad or modify it this has to go through the Moderation Process to be approved first before going live and published on our website. So, it could be that your ad was stuck in the Moderation Process when performing such as test.

Kindly get in touch with our Customer Services Team at your earliest convenience to sort out your account and any further queries you might have.

Looking forward to hearing from you very soon!

Thank you for your feedback and I am so sorry to hear that you haven’t been hearing back from your matches, apologies for any inconvenience that this might have caused you.

I believe you have just gotten in touch with our Customer Services Team and we have already replied to you and awaiting your feedback to assist you further. As already explained unfortunately the supply (people advertising a room) is much higher than the demand (people looking for a room) in your area on our website whereby the competition is very fierce.

Therefore, you will need to make your Ad not only attractive, but also unique and special. Also, make sure you send personalized messages that are short & effective as very long messages are always a drawback in such cases.

Last but not least to assure you that we are a genuine classified site and far from a scam we offered to extend your Premium Membership completely free of charge just to help you exceptionally in your search

We are looking forward to hearing from you soon and assisting you further.

Wishing you all the best of luck in your search!

Thank you for taking the time to leave us your feedback Mark!

I am so sorry to hear that you’ve been unable to get back to one of your matches who’ve expressed interest in your ad, apologies for any inconvenience that this might have caused you.

Please note that to contact an advertiser you can either send an interest message (automated message expressing interest in a particular ad) or send a personalised message. As a Basic Member yourself you can only contact and be contacted by the Premium Members (they appear in your search page in blue), they are free to contact and you can just go ahead and send them messages to make further inquiries.

However, communication between you and other Basic members is somewhat restricted on the site, you can only send interest messages to each other indeed, you cannot carry the conversation any further unless one of you upgrades to a Premium Member. Unfortunately, this is how the contacting system on our platform is designed and functions.

Thus, the Premium Membership would in turn grant you unlimited contact to all the users on the website without any restrictions at all Mark.

I hope I was able to clarify our contact options better for you and wishing you all the best of luck in your search!

Thank you for your feedback and apologies for any inconvenience that may have been caused throughout these years. We highly appreciated that you have been advertising with us for 5 years and really sorry that your results have not been as satisfactory.

May I firstly clarify that we have been operating in the flat-sharing business for over 16 years and in more than 22 countries. The users on the site are absolutely not bogus or fake, they are real people just like you looking for a room or roommate.

In addition, the users are in total control of their search and it is entirely up to you to make the best out of your Premium Membership purchase by being pro-active and getting in touch with your matches regularly. This would encourage a higher response rate and raise your chances of being successful.

It is also very important to include a detailed description on your ad and have high quality images uploaded to attract the users’ attention and add credibility to your ad.

I strongly advise you to get in touch with our Customer Services Team on contact@roomgo.co.uk and they will gladly guide you further in your search if you are willing to give us another try, we will do our best to assist you.

Looking forward to hearing from you soon and wishing you all the best of luck in your search!

Thank you for providing us with your feedback Charles and I am so sorry to hear that you are dissatisfied with our services!

Firstly I'd like to reassure you that EasyRoommate is a genuine classified site that has been operating in the flat-sharing business for over 16 years and presents in more than 26 countries around the world, making us the biggest house sharing community in the world.

Also please note that the Premium Membership is merely a contact method to get in touch with all your matches without any restrictions and it is completely optional. Registering on the website, posting your ad and viewing all the listings available is completely for Free. In addition, the quantity or quality of listings available is not controlled by us but by the users themselves.

I'd like to remind you that since our website operates under a matching system, the matches you get are relevant to your location, rent budget and other filters set which are controlled by you. The reason why you were getting very few listings that meet your search criteria is probably due to search filters you have set on your search, or a moving date set far ahead that is hindering your search process. Not to worry we would be more than glad to help you in your search and make things right this time round to help you find what you are looking for. Kindly get back to us either on frank@easyroommate.com or else give us a call on +44 203 695 8756 from 8.30 am to 6.30 pm UK time and we will assist you better.

Apologies for any inconvenience that might have been caused and looking forward to hearing from you soon.

Thank you for taking the time to share your review, Jay.

Roomgo has been helping its users to find tenants and accommodation since 1999. Our service has created over 5 million room rentals worldwide and we pride ourselves in maintaining the highest quality standards for our customers.

We do have some bad reviews, as any other website, but we work extremely hard to make up for any inconvenience caused and ensure that all our members are completely satisfied.

Jay, I would like to inform you that basic members are actually able to contact Basic and Premium members.
Indeed, we have a free option for our basic users who wish to contact another basic member without upgrading their account. This is the ‘interest messages” option and it allows basic members to send automated messages to other basic members to show their interest in their ads.

Besides, basic members can communicate with Premium Members by exchanging messages and contact information.
Further, kindly note that our Customer Service Team offers the best help possible to all our members regardless of their membership status. We treat all our members equally and our Premium members do not receive any preferential treatment whatsoever.

Jay, we would like to improve your experience on our website. Please contact us on team@roomgo.co.uk and our team would be more than happy to assist you.

We hope to hear from you soon.

The Roomgo CS Team

Dear Timbrukah,

Thank you for your review.

We are indeed not an Advertiser, but a classified website. This means that we do not advertise for ourselves nor for our own properties. As a matter of fact, we do not advertise anything at all on our own website.

Therefore, we are here to facilitate the search and contact between renters and tenants, but that is how far our role goes.
We do not interfere in the rental process itself, we do not take any commission on the rent and we are not responsible of how our users publish their ads.

Our users are able to access to our services for free. We do have a membership called Premium Membership, that allows members to contact other users more easily and to have access to more support from us. However, this does not affect any transactions between our members, this is just an option they choose to take or not.

We are really sorry to learn you have experienced difficulties with the display of the room prices. During the creation of an ad, it is clearly stated that the price entered needs to be per month. But, again we cannot control what users write, this is their own choice.

We will be happy to help you further with your account, if you wish so, you can contact our Customer Service at frank@easyroommate.com.

Thank you for your feedback Sue.

I am so sorry to hear that you have had no response to your ad. I can see that you have used the website 'rentinsingapore.com.sg' to advertise your room and not Roomgo.

If you would like to advertise your room on our website, please feel free to visit our website on www.roomgo.com.sg. Our Customer Service team will be more than happy to assist should you have any question or need any further assistance. You can contact us directly on contact@roomgo.com.sg

Wishing you all the best of luck in your search!

Thank you for taking the time in providing us with your feedback!

I am so sorry to hear that you have been dissatisfied with our services lately and more specifically since our name change. If you kindly allow me to clarify this better for you as there seems to be a misunderstanding.

Firstly, I’d like to clarify that we have been operating since 1999 and we first started operating in London UK. However, we quickly started increasingly expanding all around the world and currently operating in more than 22 countries around the world.

Our existence and continuance throughout all these years speak volume that we are a genuine classified site and so are our users, we do not have any fake or bogus listings on our global platform. The motive behind our recent name change to “Roomgo” is to unify all our brands under a single brand to promote mobility and harmonization across all countries we operate in.

Unfortunately, when using an online platform there is always a slight risk of running into a suspicious character who may be trying to target you as the victim of a scam. However, we do have a moderation team in place who work against the clock to ensure a safe environment for our users as much as possible.

As for the Premium Membership plans, these were indeed revised recently and there were some changes in the duration and prices since upon reviewing the cost/day some plans were much cheaper and other too expensive in comparison to our competitors. Thus, some plans’ prices are indeed higher but there are also plans with even lower prices now.

Should you require any further clarifications or assistance you are more than welcome to get in touch with our Customer Services Team on contact@roomgo.co.uk.

Wishing you all the best of luck in your future!

I am so sorry to hear that you have been dissatisfied with our services Peter, and whilst I do appreciate your feedback I would like to take this opportunity to explain better to you how our website functions to address your concern.
Firstly, I would like to clarify that subscribing to the website, posting your ad and viewing all the listings on the website is completely for FREE. In addition, contact on the website is not completely restricted to only Premium Members! As a Basic Member, you can send interest messages to both Basic and Premium Members and you can also send personalized messages to the Premium Members. The upgrade to Premium Membership is merely a contact option that grants the user unlimited contact on the website to allow the search to be more efficient and effective.
With respect to having very few matches on your search page, this could be due to a number of reasons including the search filters that you have opted for or the rental price/budget. I would need to locate your account to be able to help you further in this respect. For this reason, I invite you to get in touch with our customer services team either by sending us an email on frank@easyroommate.com or giving us a call on +44 203 695 8756 from 8.30 am to 6.30 pm UK time and we will be more than happy to help you further in your search.
Also, we are ready to grant you a free extension matching the Premium Membership you paid for previously as a token of apology for any inconvenience caused and to also make things right this time round to help you be successful in your search.
Looking forward to hearing from you soon and having you back on our website!

Unfortunately, sometimes it can take some time for replies simply because members do not login on a daily basis or they might not be interested and do not reply, which obviously is frustrating for the one that contacted the member in the first place.

Be assured however that we at Easyroomate we try everything to contact this member and inform him of the receipt of your message by sending him or her an email to their private email address requesting them to reply to you. We also do deactivate accounts if they have been inactive for longer than 14 days. Also, I would like to let you know that all our Premium Memberships come with a Satisfaction Guarantee Plan.

This means that if you don't find a flat/house share during your initial 5 day subscription, we'll give you an additional 5 days at no additional expense to you to continue your search (a 5-Day Extension).

Simply get back to me at Victoria@easyroommate.com and I'll sort it out.

Thank you for your feedback.

I am sorry to hear that you have been contacted by a scammer.

Unfortunately, the scammers use different technology tools to hide their identity and pass our moderation team. We try our best to detect them but with the advancement of software and tools, it makes it harder for us.

Also, note that they use different email addresses and identities every time they register on the website.

We block the scammers that pass our moderation as fast as possible when we detect their activities online.

You can always use the flag option which is found on every profile to report it and our moderation team will take care of it.

Once again I apologize for the inconvenience caused.

We're sorry to hear you are not satisfied with our website and I I'd like to take the opportunity to address your concerns:

Concerning the fictitious responses, I'd like to reassure you that the members on the site are not fake or bogus, they are real people like you looking to for flatshare. Interest messages on the site are automated templates, so if any member sends you an interest they will all look the same. We aim to provide a successful experience hence our site is being monitored regularly by a large team of agents who ensure that the platform is up-to-date and safe to use. If by "painted animal faces" you are referring to the filters people use nowadays to take picture on their phone, that's a new trend people are using while taking pictures, and if we are able to identify their faces through the filters the pictures are approved.

Regarding the refund request, we are always ready to accommodate to our users needs. Kindly contact us by email at frank@easyroommate.com so that we can discuss this further.

I hope to hear from you soon!

Thank you for your feedback Sheri and I'm sorry if you were not successful with your search!

I wish to inform you, Sheri, that you can indeed use the site for free, you can post an ad for free, search for flatmates and view their profiles for free, communicate with all your Premium Matches for free and send your Basic Matches interest messages for free as well.

The Premium Membership is an optional feature which will give your ad a better visibility and enable you to communicate with your Basic Matches. However, the Premium membership is not related to the search results, as these latter are directly linked to your ad criteria "Rent price and search area". The Premium membership does not enhance the quantity or the quality of your matches, you can see all your matches for free without having to pay and you only pay to gain access to contact them, not to see more of them.

I do understand that paying a membership fee when you are looking for a new roommate can seem to defeat the savings purpose of flatsharing. But what the membership does is really give you the best chances to find a flatmate in the shortest delay and not risk having your spare room empty for a month.

Our goal is simply and purely to help you fill that spare room the fastest possible and we're ready to activate a free Premium membership on your account to help you achieve that.

I’m happy to discuss further feedback by email at victoria@easyroommate.com

I look forward to speaking with you further.

Thank you for taking the time to review Easyroommate and I appreciate this opportunity to address your concerns!

The site is free to use and the upgrade is not mandatory, in fact, most of our Members use the site for free. This membership is an additional service that we offer to help our customers with their search. Being a Premium Member gives your ad better visibility and allows you to contact and be contacted by the newest Members.

You can indeed use the site for free, you can post an ad for free, search for flatmates and view their ads for free, communicate with all your Premium Matches for free and send your Basic Matches interest messages for free.

I understand your position on the Premium Membership option, however, we offer a service which means that employees are here to moderate the ads, maintain the site, develop new features and answer customers questions by email. All of that has a cost and unlike other sites, we do not cover it by polluting the site with advertisements or by selling our database.

Also concerning the premium plans, we don't only have the 30 days plan, we have 7 days, and 14 days as well and all these premium plans comes with a free extension in terms of the satisfaction guarantee.

We would like you to contact our customer support team and with their expertise, they will be able to assist you to have better results using the site. You can contact us at Frank@easyroommate.com.