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Roomgo Reviews Summary
Roomgo has a rating of 1.6 stars from 83 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Roomgo most frequently mention premium membership, easyroommate com and customer service. Roomgo ranks 10th among Roommate sites.
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Signed up for 25 bux for 10 days. Some ads too good to be true says no agent but strsngrly all posted from same person. Joined premium guess what? Listing are even lmuch lesser than free sites. Scam
Liers. Wanting you to upgrade, pay money and then Sending You long time nonexistant place contacts. Do not use their services.
Teases you worse than a woman on her reds.
Room go allows you to post a room but you cannot contact anyone without "upgrading to premium" for £17.99 a month and on top of that they don't guarantee you anything. I have been using GUMTREE instead (FOR FREE) and it has worked wonders. I bet they reply with some nonesence and say they are sorry (they're not) and happy to help but they aren't going to help at all... unless you go premium lol.
If out of 10 people someone helps 2 but but scams 8 are they a scammer? The answer is yes Roomgo to many bad reviews to deny it.
Thank you for taking the time to share your review, Jay.
Roomgo has been helping its users to find tenants and accommodation since 1999. Our service has created over 5 million room rentals worldwide and we pride ourselves in maintaining the highest quality standards for our customers.
We do have some bad reviews, as any other website, but we work extremely hard to make up for any inconvenience caused and ensure that all our members are completely satisfied.
Jay, I would like to inform you that basic members are actually able to contact Basic and Premium members.
Indeed, we have a free option for our basic users who wish to contact another basic member without upgrading their account. This is the ‘interest messages” option and it allows basic members to send automated messages to other basic members to show their interest in their ads.
Besides, basic members can communicate with Premium Members by exchanging messages and contact information.
Further, kindly note that our Customer Service Team offers the best help possible to all our members regardless of their membership status. We treat all our members equally and our Premium members do not receive any preferential treatment whatsoever.
Jay, we would like to improve your experience on our website. Please contact us on team@roomgo.co.uk and our team would be more than happy to assist you.
We hope to hear from you soon.
The Roomgo CS Team
Don't waste your money on the premium, you will regret it. Not enough options. There are better alternatives to Roomgo out there.
Thank you for your feedback, Francis.
It is very important for us to keep our members satisfied and we deeply regret to hear that you are unsatisfied with our Premium membership. We sincerely apologize for the inconvenience, Francis.
Please let me clarify this for you: the Premium membership is not mandatory. It is an extra feature that enables you to communicate with all the members and gives your ad better visibility on the website. It does not guarantee you will find a room/ rent your room, but it does help you speed up your search process.
Francis, we would like to improve your experience with us. Please contact us at team@roomgo.co.uk and our team would be more than happy to help you.
We are looking forward to hearing from you.
The Roomgo CS Team
I wna to rent Master bedroom to post and upgrade for sometime but no response. Now I want to make sure who is effect and anyone look for Master bedroom in Jurong East, contact me *******, no agent please
Thank you for your feedback Sue.
I am so sorry to hear that you have had no response to your ad. I can see that you have used the website 'rentinsingapore.com.sg' to advertise your room and not Roomgo.
If you would like to advertise your room on our website, please feel free to visit our website on www.roomgo.com.sg. Our Customer Service team will be more than happy to assist should you have any question or need any further assistance. You can contact us directly on contact@roomgo.com.sg
Wishing you all the best of luck in your search!
I'm unable to reply to an Interest message received, it says i have to upgrade to premium account. The only thing i could do was send an interest back to the person.
I should be able to reply via CONTACT person but it says it locked.
I'm using a smartphone.
Thank you for taking the time to leave us your feedback Mark!
I am so sorry to hear that you’ve been unable to get back to one of your matches who’ve expressed interest in your ad, apologies for any inconvenience that this might have caused you.
Please note that to contact an advertiser you can either send an interest message (automated message expressing interest in a particular ad) or send a personalised message. As a Basic Member yourself you can only contact and be contacted by the Premium Members (they appear in your search page in blue), they are free to contact and you can just go ahead and send them messages to make further inquiries.
However, communication between you and other Basic members is somewhat restricted on the site, you can only send interest messages to each other indeed, you cannot carry the conversation any further unless one of you upgrades to a Premium Member. Unfortunately, this is how the contacting system on our platform is designed and functions.
Thus, the Premium Membership would in turn grant you unlimited contact to all the users on the website without any restrictions at all Mark.
I hope I was able to clarify our contact options better for you and wishing you all the best of luck in your search!
Roomgo is the least efficient accommodation service in the market. Their website is stuffed with pseudo flatmates who will never contact you because, contrary to the false information supplied below, flatmate ads are only checked when they are about to expire fortnightly. The website is so poorly designed that couples and even whole families are listed for SINGLE ROOMS & contrary to NZ law, neither same-sex nor disabled flatmates are identified. This is because the so-called 'matching' is done by price alone. Basically the site is a scam and you may consider contacting your ISP to get it blocked. But they charge a lot & their system involves a 'ratchet' feature where prices must constantly increase. They don't care, for they are only interested in $$$, not service. They offer nothing useful to potential flatmates & the lazy IT blokes who set it up will not modify the ridiculously complex website despite numerous complaints. Their management are only interested in tax-free $$ and their operations in NZ are basically illegal, with no compensation available to frustrated flatmates, as is required by law. They do not offer FULL BOARD where that is clearly expected. They are inflexible, inefficient and unreliable, with flatmate emails taking up to 21 hours to reach you. Avoid their false advertising!
Thank you for your feedback and apologies for any inconvenience or dissatisfaction that might have been caused when using our website!
Firstly, may I clarify that we are a genuine classified site and the users on our website are not bogus or fake, but real users just like you looking for a room/roommate. We’ve been operating in the flat-sharing service for over 16 years internationally and that alone speaks volumes towards our success in this business.
Also please note that we do have a Moderation Team in place that work around the clock checking and reviewing the new and existing ads on our website to ensure a safe environment for our users. In addition, ads that are completely inactive within a specific time frame are automatically de-activated by the system. Also, whenever a potential match sends you a message this is delivered instantaneously and a notification is also sent directly by email.
Furthermore, our system does not only match you to potential profiles based only on price, but also the location, preferred gender & age and also occupation status. Whilst we do understand your point of view as a customer please bear in mind that Roomgo is merely an online platform.
Even if our filters were up to your standards, nothing will ever replace a good old fashion conversation to determine who is the best person to live with. We regret that in this instance the service delivered by Roomgo did not meet your expectations, and hope that you'll eventually find your perfect roommate.
Wishing you all the best of luck in your search!
I reactivated my ad last night to look for a flatmate and realsied my premium had expired. I renewed premium at a cost of $100 plus... my ad is not visible. I've logged in as a prospective tenant & there are only four properties shown in wellington... mine isn't one of them! I've since sent three emails with no response! The third was to ask for my subscription to be credited back to my card as my ad is not visible... no response! Whats going on?
Thank you for your feedback.
I am so sorry to hear that your ad is not visible on our website and you haven’t heard back from us or your matches, my sincere apologies for any inconvenience that this might have caused you!
This is very strange indeed as we reply to all our customer requests in a very timely manner, so you are either not locating our replies (check your spam/junk) or we are not receiving your email requests. Please make sure that you are getting in touch with our Customer Services Team through the correct email - contact@roomgo.co.nz
You can also get back to us with a phone number and convenient time slot to drop you a call and assist you further in your search.
Bear in mind that once you post your ad or modify it this has to go through the Moderation Process to be approved first before going live and published on our website. So, it could be that your ad was stuck in the Moderation Process when performing such as test.
Kindly get in touch with our Customer Services Team at your earliest convenience to sort out your account and any further queries you might have.
Looking forward to hearing from you very soon!
I had been with Roomgo or easyroommates.com for 5 years. I only got one decent response in 5 years. Most of the profiles I approached never got response back. I doubt these profiles are genuine or fake. Just waste a tremendous time and money to be the premium member without result.
I get more responses and inquiries from Craigslist. Don't bother with Roomgo anymore.
Thank you for your feedback and apologies for any inconvenience that may have been caused throughout these years. We highly appreciated that you have been advertising with us for 5 years and really sorry that your results have not been as satisfactory.
May I firstly clarify that we have been operating in the flat-sharing business for over 16 years and in more than 22 countries. The users on the site are absolutely not bogus or fake, they are real people just like you looking for a room or roommate.
In addition, the users are in total control of their search and it is entirely up to you to make the best out of your Premium Membership purchase by being pro-active and getting in touch with your matches regularly. This would encourage a higher response rate and raise your chances of being successful.
It is also very important to include a detailed description on your ad and have high quality images uploaded to attract the users’ attention and add credibility to your ad.
I strongly advise you to get in touch with our Customer Services Team on contact@roomgo.co.uk and they will gladly guide you further in your search if you are willing to give us another try, we will do our best to assist you.
Looking forward to hearing from you soon and wishing you all the best of luck in your search!
It's been approximately 2 months I have posted my master bedroom listing with roomgo, I can see there are many posting from people who are looking for room with big budget.
I have email & msgs to 114 people.
But initially I didn't receive any single message from any single tenant.
Roomgo suggested me to have premium pass. So, I had that also. But no response until now.
So hence proved, Roomgo is a fake website. Roomgo doing scam with people. I wasted my money (30sgd) and time here.
Thank you for your feedback and I am so sorry to hear that you haven’t been hearing back from your matches, apologies for any inconvenience that this might have caused you.
I believe you have just gotten in touch with our Customer Services Team and we have already replied to you and awaiting your feedback to assist you further. As already explained unfortunately the supply (people advertising a room) is much higher than the demand (people looking for a room) in your area on our website whereby the competition is very fierce.
Therefore, you will need to make your Ad not only attractive, but also unique and special. Also, make sure you send personalized messages that are short & effective as very long messages are always a drawback in such cases.
Last but not least to assure you that we are a genuine classified site and far from a scam we offered to extend your Premium Membership completely free of charge just to help you exceptionally in your search
We are looking forward to hearing from you soon and assisting you further.
Wishing you all the best of luck in your search!
Don't bother, never had one reply, although I showed "interest" in people looking for a room and my property is a very reasonable price, clean and tidy. Other sites I've used in the past have worked well - I'll have to do more research and check the website reviews before I use another site. This site has terrible reviews which unfortunately I didn't check before paying two months up front. Contacted them and asked for a refund, they said no because Premium Membership is entirely optional - but they could assist me if I got back to them. If this was a proper website I would have had several people contact me with a month without them needing to "assist me". It's either an extremely inefficient website or a scam, either way I wouldn't bother. Make up your own mind. £99.99 down the drain... and they do just enough so you can't claim back through the credit card because the website is still live - but useless.
Thank you for your feedback David.
I am so sorry to hear that you are dissatisfied with our services and you’ve been unsuccessful on our website, if you kindly allow me to clarify the situation better for you.
Firstly, I’d like to assure you that we are a genuine classified site that’s been operating in this business for over 16 years and around 22 countries. Just like you come across negative reviews regarding our business I assure you that you’ll come across very positive ones too as is the case of any other business.
The key to being successful on our website is by being pro-active in your search and getting in touch with your matches on a regular basis (sending direct messages and not merely interest messages). Then to ensure a high and positive response rate it is crucial to have a solid ad with high-quality images and detailed description besides other factors.
As you rightly mentioned since the Premium is entirely optional and merely a contact method this is non-refundable unless it has not been used or not working properly. Our Customer Services Team is here to help you and guide you better in your search.
We have already offered to help you but unfortunately, you did not get back to us David, I strongly advise you to drop us an email on contact@roomgo.co.uk and we would gladly assist you further as promised.
Hoping you give our platform another chance and to hear from you soon David.
Meanwhile, I wish you all the best of luck in your future!
Many years ago (2005) this was a legit place to find fantastic roommates from all over Europe and Asia and Africa.
As time went on, the founders beefed up the site with fake listings and sold out, or just changed the name to bilk every last dollar they could. Because this site is FULL of SCAMMERS! When you have an issue, there is no customer service just watered down apologies that you aren't happy but they are the largest roommate site in the world. Blah blah blah... in otherwords, save your money and your time. This site makes Craisgslist look legit! Also, membership rates doubled since the name change. So more money more SCAMMERS. I won't give them another dime since Roomgo came in to play!
Thank you for taking the time in providing us with your feedback!
I am so sorry to hear that you have been dissatisfied with our services lately and more specifically since our name change. If you kindly allow me to clarify this better for you as there seems to be a misunderstanding.
Firstly, I’d like to clarify that we have been operating since 1999 and we first started operating in London UK. However, we quickly started increasingly expanding all around the world and currently operating in more than 22 countries around the world.
Our existence and continuance throughout all these years speak volume that we are a genuine classified site and so are our users, we do not have any fake or bogus listings on our global platform. The motive behind our recent name change to “Roomgo” is to unify all our brands under a single brand to promote mobility and harmonization across all countries we operate in.
Unfortunately, when using an online platform there is always a slight risk of running into a suspicious character who may be trying to target you as the victim of a scam. However, we do have a moderation team in place who work against the clock to ensure a safe environment for our users as much as possible.
As for the Premium Membership plans, these were indeed revised recently and there were some changes in the duration and prices since upon reviewing the cost/day some plans were much cheaper and other too expensive in comparison to our competitors. Thus, some plans’ prices are indeed higher but there are also plans with even lower prices now.
Should you require any further clarifications or assistance you are more than welcome to get in touch with our Customer Services Team on contact@roomgo.co.uk.
Wishing you all the best of luck in your future!
Took my £19.99 and then can't get into my account!
Obvious SCAM SCUM!
Avoid this bunch of scammers!
Hope they lose all the money they scam of all of us!
Thank you for your feedback.
I am deeply sorry to hear that you have been unable to access your account following your Premium Membership upgrade!
Firstly, I’d like to assure you that we are a genuine classified site that’s been operating in the flat-sharing business for more than 16 years and operating in more than 22 countries, we are most definitely not a scam.
Please bear in mind that we have a Moderation Team in place that approves and check the ads on our website, thus it might be that your account has been temporarily suspended to check some information with you. Otherwise, it could be that you are not entering your log-in details correctly.
Not to worry kindly get in touch with our Customer Services Team on contact@roomgo.co.uk and we would gladly assist you in accessing your account and restarting the Premium Membership for you accordingly.
Looking forward to hearing back from you and assisting you further.
I have emailed them several times and they keep saying their website works but it doesn't. I keeps telling you to upgrade when you are already upgraded. None of the members on the list shows as they have premium membership. Only basic membership. No one's contact no. You can view. Half their links doesn't work correctly. Top if off I had a potential roommate email me from roommate long story short they sent a long email about the life story and how their dad past away a week ago and mother died 7yrs ago. Wanted to know how much to move in and how to transfer the money. I replied knowing this might be a scam by overstating the rent money and bond ie. $4000 bond and $4000 per month rent and she needs to transfer $8000. Then she replies back with worse sad stories how there's dispute with her Will etc and if she could give me a token if I transferred $15K and she will pay be back when she come to Australia.
Then I had another person saying they are interested when their profile states they are looking in Brisbane and I am living in Victoria. Things just doesn't add up with this site. I have already got the bank to investigate on them as I paid for their premium membership. PLEASE PLEASE do not waste your money.
Thank you for your feedback.
Firstly, I would like to sincerely apologize for any inconvenience caused and the difficulties you’ve experienced on our website!
The first issue you mentioned whereby you keep being prompted to upgrade even though you have paid already is solely a browser issue when utilizing Internet Explorer (due to an existing compatibility issue). Using alternative browsers such as Google Chrome or Firefox would allow you to use the website smoothly and get in touch with all your matches without any restrictions.
As for the phone numbers, as a Premium Member yourself you have the option to display your number on your ad for all the users to view or you can choose to hide this. This option is the same for all users and thus for the users who have chosen to display their phone number you will be able to view this but for the ones who have chosen to hide this you would have to first get in touch with them through the website’s messaging system. This is usually due to privacy/security purposes.
I am so sorry that you’ve been contacted by such a scammer on our website, we do have a Moderation Team in place that tries their best to ensure a safe environment for our users. However, as with all online platforms, there always is the risk of coming across such malicious users. This is why you have to be very careful and we have a whole section dedicated to this topic on our website: https://help.au.roomgo.net/category/350-safety-centre
Kindly get back to me with the Listing ID of such users to make sure that they are completely banned off our website. Also please get in touch with our Customer Services Team on contact-au@roomgo.net so that we can help you further with your search and rectify this situation for you.
Looking forward to hearing back from you soon!
This site is run by very dishonest people. They dont have any rooms or any contacts of people who is looking for rooms. So dont give them a penny. Stay away and safe.
Be careful. They will change the name soon. They will continue scamming people under the new name. Always check first before you pay. Once you pay, they will ask more to put your list on top. Some of people on the list looking for room are probably in heaven or hell. They also changed my address on my ad. If you paid already, ask your bank to help you get your money back which I did.
Thank you for your feedback and I am so sorry to hear that you are dissatisfied with our services!
Firstly, I’d like to clarify that EasyRoommate is a genuine classified site that has been operating in the flat-sharing business for over 16 years and present in more than 26 countries around the world, making us the biggest house sharing community in the world.
This increasingly global nature of our business meant that it is time to unify all our markets together under a single brand. Before the EasyRoommate brand consisted of the word “Easy” followed by “room” in the country’s respective language. Mobility & unity are the main motifs behind changing our name from “EasyRoommate” to “Roomgo”.
In addition, the users on the site are not bogus or fake, they are real active users like you looking for a room or roommate. As for the Premium Membership and the Boost Option these are completely optional on our website and only additional services that would make your search more efficient and effective.
We would gladly assist you further in your search and help you find what you are looking for if you kindly get in touch with our Customer Services Team on frank@easyroommate.com or you can always reach us at +44 203 695 8756 from 8.30 am to 6.30 pm UK time.
Apologies again for any inconvenience that might have been caused and wishing you the best of luck in your search!
I noticed that I only got replies to my ad once my membership expired and I could only see who enquired about my room for rent if I paid my subscription again. I can see they send that lots of people are suitable fits for what I'm looking for but not 1 reply when subscribing. I think this site and service is a SCAM WITH A CAPITAL S. I get all the success for successful tenants of Gumtree. And it's for free.
Thank you for reaching out and providing your feedback, I am really sorry you feel this way towards our website!
Firstly I'd like to apologize for any inconvenience that might have been caused when advertising with us if you kindly allow me to clarify how our website functions for you.
Let me re-assure you that EasyRoommate is not a scam but a genuine classified site that has been operating in the flat-sharing business for over 16 years and present in more than 26 countries around the world, making us the biggest house sharing community in the world.
We do not have any control over the number of your matches as this depends entirely on your ad and search filters. We also do not have control over the timing when your matches respond to you. I am sorry to hear that they did once your Premium Membership had expired though.
Please bear in mind that even if you are a Basic Member you can still view the messages that your matches had sent you and view their ads, as this is completely for free. The upgrade to Premium is merely a contact method that grants the user unlimited contact to all the users on the website.
As for the response rate, it is worth mentioning that this has been quite low recently due to the Holidays season. You might have to wait to hear back from your matches as not all users access their accounts every day. However, we do send notifications by email whenever you send a user a message to alert them accordingly.
We would gladly assist you further in your search if you get in touch with our Customer Services Team on frank@easyroommate.com or else by calling us on +44 203 695 8756 from 8.30 am to 6.30 pm UK time.
Wishing you all the best of luck in your search and future!
Profiles are fake. They taking cash for premium memberships and there is no benefit to this paying. You wont get a solid lead out of these guys, guaranteed.
They have no rooms for rent in an American city with 3.5 million people. So I searched the entire west coast of the country and they only have a handful of rooms for rent in the western United States. I have never seen such a blatant rip off in my life.
EasyRoommates reply said it may be my filters that were causinflg the problem and that they are a legitimate site, but I removed all filters and moved the rent amount I'm willing to pay to the maximum and still no matches in a city of 3.5 million people. EasyRoommates said it's an option to pay for the premium services and while that may be true it also looks like the premium service will give you access to matches you can't see without it. Don't go to the site if you live in the U.S., I don't know about Europe.
Thank you for providing us with your feedback Charles and I am so sorry to hear that you are dissatisfied with our services!
Firstly I'd like to reassure you that EasyRoommate is a genuine classified site that has been operating in the flat-sharing business for over 16 years and presents in more than 26 countries around the world, making us the biggest house sharing community in the world.
Also please note that the Premium Membership is merely a contact method to get in touch with all your matches without any restrictions and it is completely optional. Registering on the website, posting your ad and viewing all the listings available is completely for Free. In addition, the quantity or quality of listings available is not controlled by us but by the users themselves.
I'd like to remind you that since our website operates under a matching system, the matches you get are relevant to your location, rent budget and other filters set which are controlled by you. The reason why you were getting very few listings that meet your search criteria is probably due to search filters you have set on your search, or a moving date set far ahead that is hindering your search process. Not to worry we would be more than glad to help you in your search and make things right this time round to help you find what you are looking for. Kindly get back to us either on frank@easyroommate.com or else give us a call on +44 203 695 8756 from 8.30 am to 6.30 pm UK time and we will assist you better.
Apologies for any inconvenience that might have been caused and looking forward to hearing from you soon.
I got a response from a potential landlord I found on Easyroommate.com and was totally scammed out of $300.00! Then the potential landlord had the audacity to try to scam me out of $400.00 more and THEN try to present me with another scam claiming they would send me $400.00 if I provided them with a $1400. 00 invoice. When I reported this to Easyroommate, there was nothing but an, "I'm sorry, but Oh well." Please, folks, beware!
Thank you for taking the time in providing us with your feedback Allison and I am so sorry to hear that you have been scammed by a user on our website!
Most people on the Internet are lovely and genuine, but sometimes you can encounter evil-minded people. When using any online platform there is always a slight risk of running into a suspicious character who may be trying to target you as the victim of a scam. We have an international team of moderators who work around the clock to ensure the site is safe for you.
Please note that as a classified site we preview, review and check new and old advertisements; however, we do not scan or vet any of the members who are using our service, thus, a malicious user with a carefully created profile could gain a temporary access to the site, but rest assured, their ad is tracked down and removed by our control team when reviewing the ads again. I would like to ensure that this criminal is no longer operating on the site and as such, I would appreciate that you send me any information you still have - their name on the site or listing ID.
I'd like to clarify Allison that we do take the safety of our users very seriously and we have a whole section on this topic on our FAQ page as per the following link: https://easyroommate-uk.helpscoutdocs.com/category/8-safety-centre. Remember that there is a really easy way to ensure that you are not scammed - First and foremost - Do not make financial agreements or arrangements with anyone you have not personally met or before viewing the room in person.
I strongly advise you to go to the local police station and file a complaint and we will be glad to provide any further information that may be required by the authorities. Also I would really like to take this opportunity to make things right and I would be more than glad to help you out in your search and in finding what you are looking for, so please get back to us either by email on frank@easyroommate.com or give us a call on +44 203 695 8756 from 8.30 am to 6.30 pm UK time.
Remember if you have any doubt (even the slightest) about a member’s intentions, the first thing to do is to stop all communications and contact our Customer Service Team otherwise you can flag their accounts on the site using the flag option at the bottom of their ads/profiles this way the Moderation team will take action immediately.
I am looking forward to hearing from you very soon to assist you further and I would like to apologize again for any inconvenience caused!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Egle.
We work very hard to make your experience on our website enjoyable and we are terribly sorry to hear that we have not been able to meet your expectations. Please accept our deepest apologies for the inconvenience.
Indeed, we do offer a paid membership for members who want to speed up their search process and have unlimited contact with all their matching members. However, this feature is 100% optional and definitely not mandatory.
Everyone is more than welcome to use our website without paying for a premium membership. It is free to create an account, search for roommates, post an ad, and contact Premium Members.
We would be more than happy to assist you further and see how we can help you make the most of our website, Egle. Please feel free to contact us on team@roomgo.co.uk and our team would be happy to help.
We are looking forward to hearing from you.
Kind regards,
The Roomgo CS Team