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Roomgo has a rating of 1.6 stars from 83 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roomgo most frequently mention premium membership, easyroommate com, and customer service problems. Roomgo ranks 7th among Roommate sites.
Be careful. They will change the name soon. They will continue scamming people under the new name. Always check first before you pay. Once you pay, they will ask more to put your list on top. Some of people on the list looking for room are probably in heaven or hell. They also changed my address on my ad. If you paid already, ask your bank to help you get your money back which I did.
... when you read the fine print. Why the ASA hasn't sanctioned them is beyond me. They claim not to be an Advertiser, but other than Advertising properties and taking money from both sides of the transaction, what do they actually do? Could someone please clarify?
... when you read the fine print.
Why the ASA hasn't sanctioned them is beyond me.
They claim not to be an Advertiser, but other than Advertising properties and taking money from both sides of the transaction, what do they actually do?
Could someone please clarify?
Tip for consumers:
Under 500 PCM in the Greater London area? Don't even bother to click on the link, as it will turn out to be 500 PW when you read the fine print.
Date of experience: April 5, 2017
Filed my listing on here. Could not contact anyone without paying their 'Premium' fee. Did that. Contacted ALL 2 people... neither replied... 2, in a city with 110,000 residents. My mistake... went to Trulia/Zillow... free and good, even CL is better.
Date of experience: June 7, 2018
I am so sorry to hear that you have been dissatisfied with our services Peter, and whilst I do appreciate your feedback I would like to take this opportunity to explain better to you how our website functions to address your concern.
Firstly, I would like to clarify that subscribing to the website, posting your ad and viewing all the listings on the website is completely for FREE. In addition, contact on the website is not completely restricted to only Premium Members! As a Basic Member, you can send interest messages to both Basic and Premium Members and you can also send personalized messages to the Premium Members. The upgrade to Premium Membership is merely a contact option that grants the user unlimited contact on the website to allow the search to be more efficient and effective.
With respect to having very few matches on your search page, this could be due to a number of reasons including the search filters that you have opted for or the rental price/budget. I would need to locate your account to be able to help you further in this respect. For this reason, I invite you to get in touch with our customer services team either by sending us an email on frank@easyroommate.com or giving us a call on +44 203 695 8756 from 8.30 am to 6.30 pm UK time and we will be more than happy to help you further in your search.
Also, we are ready to grant you a free extension matching the Premium Membership you paid for previously as a token of apology for any inconvenience caused and to also make things right this time round to help you be successful in your search.
Looking forward to hearing from you soon and having you back on our website!
Decided to front the $10 bucks to be "premium member " I find it utterly amazing there are so many people looking and when you send a message no, NO ONE bites. Shenanigans! Glad I'm only out $10. Stay away.
Date of experience: January 5, 2017
Unfortunately, sometimes it can take some time for replies simply because members do not login on a daily basis or they might not be interested and do not reply, which obviously is frustrating for the one that contacted the member in the first place.
Be assured however that we at Easyroomate we try everything to contact this member and inform him of the receipt of your message by sending him or her an email to their private email address requesting them to reply to you. We also do deactivate accounts if they have been inactive for longer than 14 days. Also, I would like to let you know that all our Premium Memberships come with a Satisfaction Guarantee Plan.
This means that if you don't find a flat/house share during your initial 5 day subscription, we'll give you an additional 5 days at no additional expense to you to continue your search (a 5-Day Extension).
Simply get back to me at Victoria@easyroommate.com and I'll sort it out.
Let me just say that out of maybe 50 responses I have received over time, 40 of them have been from Derby. This person is really famous. With each time a different account name and sometimes even pictures. And its always... the same email -----
===============
Good Morning! This is Derby... I found your place you posted available for rent and I'm glad to inform you that I'm interested in the place... Im fun loving, personal, friendly, clean, caring and respectful of others. A non-smoker, dont do drugs but I drink occasionally, am single and have no child. Kindly reply via my private email address if the place is still available for rent (*******@hotmail.com) for further discussion. Thanks Derby
Stay away from this site.
Date of experience: August 4, 2017
Thank you for your feedback.
I am sorry to hear that you have been contacted by a scammer.
Unfortunately, the scammers use different technology tools to hide their identity and pass our moderation team. We try our best to detect them but with the advancement of software and tools, it makes it harder for us.
Also, note that they use different email addresses and identities every time they register on the website.
We block the scammers that pass our moderation as fast as possible when we detect their activities online.
You can always use the flag option which is found on every profile to report it and our moderation team will take care of it.
Once again I apologize for the inconvenience caused.
You have to pay to contact any potential room. Did this, went to see two rooms in one house - the photos online were beautiful - but fake. When I got there the place was a dilapidated mess. Total scam. I know this isn't the website's fault but it doesn't make for a very credible company. There should be some way of them vetting properties to see that they are as described.
Date of experience: September 27, 2015
It seems that all the profiles here are fake. I went through this site to find a replacement roommate. Contacted the individual who expressed interest. Their "dad" reached out to me and mailed me a fake cashiers check then made a horrible attempt to have me transfer money into random accounts. Do not trust this site. Nothing you want or need will be accomplished.
Date of experience: August 20, 2016
The responses were mostly fictitious, response from same two people. We are unable to search for rooms in different suburbs. Search lists have photos of people with painted animal faces. Obviously mocking I guess. Has the site changed hands. It was a site one could trust but now it is exactly the opposite. Are they going through a overhaul and using the subscription money for it. They must refund our money immediately until they get their act together. Is it time to report this site to Fair Trading department in the UK?
Date of experience: August 2, 2017
We're sorry to hear you are not satisfied with our website and I I'd like to take the opportunity to address your concerns:
Concerning the fictitious responses, I'd like to reassure you that the members on the site are not fake or bogus, they are real people like you looking to for flatshare. Interest messages on the site are automated templates, so if any member sends you an interest they will all look the same. We aim to provide a successful experience hence our site is being monitored regularly by a large team of agents who ensure that the platform is up-to-date and safe to use. If by "painted animal faces" you are referring to the filters people use nowadays to take picture on their phone, that's a new trend people are using while taking pictures, and if we are able to identify their faces through the filters the pictures are approved.
Regarding the refund request, we are always ready to accommodate to our users needs. Kindly contact us by email at frank@easyroommate.com so that we can discuss this further.
I hope to hear from you soon!
I don't believe it either. Posted a room and many more replies than other sites but all want me to upgrade. Not sure they are scams. There is a "free to express interest" (but not message) button. So ha... I imagine the renters have same and it cons them into paying also.
Date of experience: September 18, 2016
They have dozens of people who apparently fit your criteria (we advertised a share) and then eventually you're told you have a message, only to find out you have to upgrade to even read it. One message came through, written by someone with elementary school English. Thanks others for warning me - I will NOT upgrade and pay for the same horrible experience.
Date of experience: June 24, 2016
You have to pay in order to contact anyone and get a full list of potential renters. I payed, hoping to contact lots of people and they kept showing me the same people over and over again. It's expensive for just 30 days and I didn't see the benefit at all. I also feel like it's a huge scam to get your money. I had my ad on Kijiji as well for free, with people message me for free and I finally found someone to rent. Easy roommate in my opinion was a waste of money and time.
Date of experience: September 21, 2017
Thank you for your feedback Sheri and I'm sorry if you were not successful with your search!
I wish to inform you, Sheri, that you can indeed use the site for free, you can post an ad for free, search for flatmates and view their profiles for free, communicate with all your Premium Matches for free and send your Basic Matches interest messages for free as well.
The Premium Membership is an optional feature which will give your ad a better visibility and enable you to communicate with your Basic Matches. However, the Premium membership is not related to the search results, as these latter are directly linked to your ad criteria "Rent price and search area". The Premium membership does not enhance the quantity or the quality of your matches, you can see all your matches for free without having to pay and you only pay to gain access to contact them, not to see more of them.
I do understand that paying a membership fee when you are looking for a new roommate can seem to defeat the savings purpose of flatsharing. But what the membership does is really give you the best chances to find a flatmate in the shortest delay and not risk having your spare room empty for a month.
Our goal is simply and purely to help you fill that spare room the fastest possible and we're ready to activate a free Premium membership on your account to help you achieve that.
I’m happy to discuss further feedback by email at victoria@easyroommate.com
I look forward to speaking with you further.
The main issue I had using EasyRoommate is that in order to contact anyone, you need to pay for a premium account. Alternatively, if the other person has paid for a premium account, you can contact them, but in my local area, there isn't a single premium user advert, meaning that unless I paid, I would never be able to use the site to arrange new roommates.
Spareroom.co.uk is a far better alternative and they have set up their site properly - you can message anyone, but only after a 7 day waiting period, in which only premium members can message. This means you can still use the site as you should be able to, but with minor delays, which is fair.
I've used Spareroom's site to find flatmates for three years now, completely free of charge. I certainly won't be using EasyRoommate again; I would encourage anyone reading this not to either, unless they change their business model.
Tip for consumers:
If you want to use this site, there is a charge of around £30 a month. If you're willing to pay this, then it's not a terrible site to use. However, don't expect to get anywhere without paying.
Date of experience: June 5, 2017
Thank you for taking the time to review Easyroommate and I appreciate this opportunity to address your concerns!
The site is free to use and the upgrade is not mandatory, in fact, most of our Members use the site for free. This membership is an additional service that we offer to help our customers with their search. Being a Premium Member gives your ad better visibility and allows you to contact and be contacted by the newest Members.
You can indeed use the site for free, you can post an ad for free, search for flatmates and view their ads for free, communicate with all your Premium Matches for free and send your Basic Matches interest messages for free.
I understand your position on the Premium Membership option, however, we offer a service which means that employees are here to moderate the ads, maintain the site, develop new features and answer customers questions by email. All of that has a cost and unlike other sites, we do not cover it by polluting the site with advertisements or by selling our database.
Also concerning the premium plans, we don't only have the 30 days plan, we have 7 days, and 14 days as well and all these premium plans comes with a free extension in terms of the satisfaction guarantee.
We would like you to contact our customer support team and with their expertise, they will be able to assist you to have better results using the site. You can contact us at Frank@easyroommate.com.
Took my payment for premium membership - but refuse to acknowledge doing so and kept me listed as "basic" member. Refuse to check their own payment records and are demanding my bank statement as proof of payment. Very strange behaviour from something which otherwise appeared to be a perfectly straightforward website.
Date of experience: October 9, 2013
For official public review. 1 out of 5 stars. The paid subscription did me no service in finding more arrangements or help me acquire any messages from possible contacts. Easyroomates.com also did not answer my questions when I tried contacting them through technical or customer support.
Tip for consumers:
Don't expect help just because you pay for a subscription.
Date of experience: February 16, 2016
Uses fake advertising. In my case, they pretended to be someone looking for a room on Craigslist then told me they already found a place but oh you must try easyroommate.com. Disingenous and dishonest advertising practices. No trust here.
Date of experience: May 22, 2018
I appreciate you taking the time to leave your feedback and I'd like to apologize for this misunderstanding about our site.
Easyroommate is the world’s largest classified site, specializing in shared accommodation. We existed for more than 16 years and our service is available to users in over 20 Countries. We are ranked the first in France and the second in the UK, and I can assure you that we do not create fake profiles to pursue users from other platforms as we run a legit business for years.
We do not take part in these practices at all as we find it unacceptable. In cases like these, I advise you to contact the customer support of the platform in question and report the user that have contacted you so that they can act against him/her.
I would really like you to contact our customer support team as well at victoria@easyroommate.com so that they can evaluate your account and help you further with your search.
Thank you.
As much as they claim not to be, many of the people are scams, they all have the same copy and paste bio, never edited, and unless you pay to use, you won't be able to communicate with anyone, even though most are bots.
Maybe 1/10 adverts are actually real, use other websites, this one's useless.
Date of experience: December 17, 2017
Thank you for taking the time to review Easyroommate.
I can assure you, that none of the profiles on our platform are bogus or fake; They were posted by real members like yourself.
All of our customers control and manage their accounts independently. To make it easier for our users to register on our site we ask them for their name, location, age and their budget as they are the main criteria when looking for a room. Based on this information our system generates a description to fit the profile.
Detailed description and posting of photos are not mandatory criteria for posting an advertisement. However, we systematically ask Members to take a few minutes to describe their search and add photos.
We aim to provide a successful experience that's why our site is being monitored regularly by a large team of agents who ensure that the platform is up-to-date and safe to use. If any of the accounts are deemed to be fake or suspicious it gets blocked. We have also integrated an automatic system which takes down ads if they have not been updated within 30 days.
Further to your review, we would like to check these profiles and look into this further to help you in your search. Kindly contact us by email at Victoria@easyroommate.com so that we can discuss this further.
I hope to hear from you soon!
Don't bother, never had one reply, although I showed "interest" in people looking for a room and my property is a very reasonable price, clean and tidy. Other sites I've used in the past have worked well - I'll have to do more research and check the website reviews before I use another site. This site has terrible reviews which unfortunately I didn't check before paying two months up front. Contacted them and asked for a refund, they said no because Premium Membership is entirely optional - but they could assist me if I got back to them. If this was a proper website I would have had several people contact me with a month without them needing to "assist me". It's either an extremely inefficient website or a scam, either way I wouldn't bother. Make up your own mind. £99.99 down the drain... and they do just enough so you can't claim back through the credit card because the website is still live - but useless.
Date of experience: May 16, 2019
Thank you for your feedback David.
I am so sorry to hear that you are dissatisfied with our services and you’ve been unsuccessful on our website, if you kindly allow me to clarify the situation better for you.
Firstly, I’d like to assure you that we are a genuine classified site that’s been operating in this business for over 16 years and around 22 countries. Just like you come across negative reviews regarding our business I assure you that you’ll come across very positive ones too as is the case of any other business.
The key to being successful on our website is by being pro-active in your search and getting in touch with your matches on a regular basis (sending direct messages and not merely interest messages). Then to ensure a high and positive response rate it is crucial to have a solid ad with high-quality images and detailed description besides other factors.
As you rightly mentioned since the Premium is entirely optional and merely a contact method this is non-refundable unless it has not been used or not working properly. Our Customer Services Team is here to help you and guide you better in your search.
We have already offered to help you but unfortunately, you did not get back to us David, I strongly advise you to drop us an email on contact@roomgo.co.uk and we would gladly assist you further as promised.
Hoping you give our platform another chance and to hear from you soon David.
Meanwhile, I wish you all the best of luck in your future!
Scammer I paid $19.99 and then they do not let go in my profile.
I AM very disappointment.
Look like the site is maintained by an unskillful programmer
Not customers service, no one can answer my emails
Date of experience: April 4, 2018
Thank you for your feedback Kathy and we're sorry if you're having such difficulties to access your account.
Being known for our great Customer service, it came as a surprise that you're under the impression we're not replying to your emails, and we would like to make things right. Please double check the link below for all our contact options internationally and I'd like to reassure you that every email received is answered on daily basis.
https://easyroommate-us.helpscoutdocs.com/article/283-the-customer-service-team
I would like to contact you at your earliest convenience so we can get this sorted, therefore, please makse sure to contact our Customer support team at victoria@easyroommate.com or at +44 203 695 8756 from 8.30 am to 6.30 pm UK time.
I’m genuinely sorry this happened and look forward to speaking with you.
Yours sincerely,
They advertise one month free following paid membership if you failed to rent, then that offer disappears and they want you to pay again. Most of the replies to my ad were scams. When I wrote and complained I'd get a generic response only to have the same scammers reply again and again. Horrible waste of my money.
Date of experience: September 10, 2016
Fake tenant profiles set to appear to make a busy website full of tenants, quite the contrary. Its a very very quiet website, I would be surprised to even get one enquiry. I paid several times and never got a response from this website. They have no refund policy unlike spareroom. Tenants on easyroomate are either fake or not actively looking. You will waste your time and money on this site.
Date of experience: May 24, 2018
Thank you for taking the time to review our site, Ahmad. Firstly I would like to reassure you that our website is completely genuine and we have been operating for nearly two decades, present in more than 20 countries worldwide. The users on the website are not bogus or fake profiles, they are real people actively looking for a roommate or a room just like yourself!
The mentioning of a free listing is absolutely not a gimmick, let me clarify that subscribing on the website, posting your ad and viewing all the listings is completely for FREE. The upgrade to Premium Membership is merely a contact option that grants the user unlimited contact on the website to allow the search to be more efficient and effective. I would like to remind you that the users are in total control of their search and the key to being successful on our website is by being pro-active in your search. The more messages you send out to your matches the higher the chances of finding what you are looking for! We also offer other options such as the 'Favorites' option to send messages in bulk to facilitate the user's search and the Boost Option which boosts the user's ad to the top of the search results. In addition, we send notifications by email when you send a user a message to encourage them to get back to you, however, sometimes they don't reply because they are simply not interested in that particular listing. As with regards to their inactivity, we also de-activate the ads for users who have been inactive for 14 days or more to make sure that our users on the website are actively searching and to be as transparent as possible.
Further to our phone conversation, we were able to activate a free Membership on your account, in order to proceed with your quest for a roommate.
Last but not least we're always at your disposal for any assistance regarding the use of the site.
Pay serious attention to the feedback reporting the site as a scam. My daughter unfortunately fell for the fake cashier's check and the wiring of money. They will continue to harass you once they get your information.
Date of experience: January 31, 2017
I am so sorry to hear that you and your daughter have been victimized by a scammer on the site, Sharra.
When using any online platform there is always a slight risk of running into a suspicious character who may be trying to target you as the victim of a scam.
One of the best things about Easyroommate is we are a platform on which to advertise or look for a room. This puts you in control of your search.
However, unlike an agency, we do not personally vet, interview, reference or talk to each of our members personally.
This does not mean that your safety is not important to us? On the contrary.
We have an international team of customer service agents and moderators who work 24/7 to ensure the site is safe for you.
I would ideally like to ensure that this criminal is no longer operating on the site and as such, could I request that you send me any information you still have - name on the site, or listing ID?
Alternatively, if you could send me the email address you use to login with, I can find this user from your account and correspondence.
As a site, we can do allot to try and prevent this type of activity, however we also strongly encourage that our Members practice their own policy to stay safe online.
Within a couple of days of signing up to the site, we send you a message just to make you aware of what to be cautious of.
Also you may like to have a look at our Email Scam page.
The support of our Members in these situations is invaluable so thank you again for your support. You are welcome to get back to us at any time if you would like to report anything further at Victoria@easyroommate.com
Paid the money, got access to contact people straight away.
2 weeks of fruitless searching, a fair bit of time and effort.
3 Stars because there doesn't seem to be fundementally wrong with the site, just that I got no result out of it. I'd give it another shot if I was in a position to use it again.
For better success include photos, even of yourself. Success probably really depends on market conditions (ie how many people are looking for housemates compared to rooms available).
Date of experience: February 9, 2012
I was displeased when I dealt with scammers on a site that was supposed to be for pay. If I'm going to pay money, I want to know that I am receiving some sort of service beyond what Criagslist offers.
I decided to continue watching the site to see if the listed rooms change, or if any new ones are posted. They are not. It is the same rooms over and over again.
Do not pay for this service.
Date of experience: September 26, 2015
I'm unable to reply to an Interest message received, it says i have to upgrade to premium account. The only thing i could do was send an interest back to the person.
I should be able to reply via CONTACT person but it says it locked.
I'm using a smartphone.
Date of experience: July 11, 2019
Thank you for taking the time to leave us your feedback Mark!
I am so sorry to hear that you’ve been unable to get back to one of your matches who’ve expressed interest in your ad, apologies for any inconvenience that this might have caused you.
Please note that to contact an advertiser you can either send an interest message (automated message expressing interest in a particular ad) or send a personalised message. As a Basic Member yourself you can only contact and be contacted by the Premium Members (they appear in your search page in blue), they are free to contact and you can just go ahead and send them messages to make further inquiries.
However, communication between you and other Basic members is somewhat restricted on the site, you can only send interest messages to each other indeed, you cannot carry the conversation any further unless one of you upgrades to a Premium Member. Unfortunately, this is how the contacting system on our platform is designed and functions.
Thus, the Premium Membership would in turn grant you unlimited contact to all the users on the website without any restrictions at all Mark.
I hope I was able to clarify our contact options better for you and wishing you all the best of luck in your search!
Be careful. They will change the name soon. They will continue scamming people under the new name. Always check first before you pay. Once you pay, they will ask more to put your list on top. Some of people on the list looking for room are probably in heaven or hell. They also changed my address on my ad. If you paid already, ask your bank to help you get your money back which I did.
Date of experience: January 31, 2019
Thank you for your feedback and I am so sorry to hear that you are dissatisfied with our services!
Firstly, I’d like to clarify that EasyRoommate is a genuine classified site that has been operating in the flat-sharing business for over 16 years and present in more than 26 countries around the world, making us the biggest house sharing community in the world.
This increasingly global nature of our business meant that it is time to unify all our markets together under a single brand. Before the EasyRoommate brand consisted of the word “Easy” followed by “room” in the country’s respective language. Mobility & unity are the main motifs behind changing our name from “EasyRoommate” to “Roomgo”.
In addition, the users on the site are not bogus or fake, they are real active users like you looking for a room or roommate. As for the Premium Membership and the Boost Option these are completely optional on our website and only additional services that would make your search more efficient and effective.
We would gladly assist you further in your search and help you find what you are looking for if you kindly get in touch with our Customer Services Team on frank@easyroommate.com or you can always reach us at +44 203 695 8756 from 8.30 am to 6.30 pm UK time.
Apologies again for any inconvenience that might have been caused and wishing you the best of luck in your search!
Gerri S... I need a room and every time i look there are the SAME 3 rentals and they arent even in my area! Glad I havent paid anything yet. If you have a room please try to find me. Thx, Bonnie Greenhouse
Date of experience: January 31, 2017
Dear Timbrukah,
Thank you for your review.
We are indeed not an Advertiser, but a classified website. This means that we do not advertise for ourselves nor for our own properties. As a matter of fact, we do not advertise anything at all on our own website.
Therefore, we are here to facilitate the search and contact between renters and tenants, but that is how far our role goes.
We do not interfere in the rental process itself, we do not take any commission on the rent and we are not responsible of how our users publish their ads.
Our users are able to access to our services for free. We do have a membership called Premium Membership, that allows members to contact other users more easily and to have access to more support from us. However, this does not affect any transactions between our members, this is just an option they choose to take or not.
We are really sorry to learn you have experienced difficulties with the display of the room prices. During the creation of an ad, it is clearly stated that the price entered needs to be per month. But, again we cannot control what users write, this is their own choice.
We will be happy to help you further with your account, if you wish so, you can contact our Customer Service at frank@easyroommate.com.