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Mark C.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Real Estate

Member since July 2019

  • Review

    1

  • First Reviews

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Review Distribution

1 Review by Mark

7/11/19

I'm unable to reply to an Interest message received, it says i have to upgrade to premium account. The only thing i could do was send an interest back to the person.
I should be able to reply via CONTACT person but it says it locked.
I'm using a smartphone.

seanh44
Roomgo -. – Roomgo Rep

Thank you for taking the time to leave us your feedback Mark!

I am so sorry to hear that you’ve been unable to get back to one of your matches who’ve expressed interest in your ad, apologies for any inconvenience that this might have caused you.

Please note that to contact an advertiser you can either send an interest message (automated message expressing interest in a particular ad) or send a personalised message. As a Basic Member yourself you can only contact and be contacted by the Premium Members (they appear in your search page in blue), they are free to contact and you can just go ahead and send them messages to make further inquiries.

However, communication between you and other Basic members is somewhat restricted on the site, you can only send interest messages to each other indeed, you cannot carry the conversation any further unless one of you upgrades to a Premium Member. Unfortunately, this is how the contacting system on our platform is designed and functions.

Thus, the Premium Membership would in turn grant you unlimited contact to all the users on the website without any restrictions at all Mark.

I hope I was able to clarify our contact options better for you and wishing you all the best of luck in your search!

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