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    TLSgroup.eu

TLSgroup.eu

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How would you rate TLSgroup.eu?
Thumbnail of user mitchellh34
New York
1 review
0 helpful votes
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May 1st, 2018

The worst company ever. My flat was outdated, had little to no lighting, there was a hole in the wall that was never repaired. They're clearly just in it for the money. As for my security deposit? I was supposed to get it back after my stay from September-December 2017 in December... I got it back finally the end of March/beginning of April. We were fighting back and forth through emails and calls and they kept asking me for my bank info. One time the woman even hung up on me. I got back $740 back thank god. I really hope these thieves get what's coming for them one day.

Date of experience: May 1, 2018

Thumbnail of user millycamr
GB
1 review
1 helpful vote
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March 25th, 2014

Absolutely unprofessional thief.
Trying to find every single chance to charge you, becoming eventually ridiculous. Their strength is not to have anything written down on paper and to change name and roles quite often. To many names that refers to the same business: rentalia, easyflat, tripletshare. I would never suggest to anybody.

Date of experience: March 25, 2014

Thumbnail of user rociot1
Rocio T. – TLSgroup.eu Rep

Dear Millycam,
I am sorry to see how you feel about TLS Group.
Please note that we are really looking into our service level. We have taken note of your comments and we are doing our best in order to improve it.
Do not hesitate to contact us for any queries you may have at: hello@tlsgroup.eu
Many thanks.
Rocio T.
Quality Manager

Thumbnail of user jonathana48
GB
1 review
0 helpful votes
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October 27th, 2017

There is so much wrong with this company it's hard to put it all into words. They are the definition of a cowboy company. And apparently they're moving and changing their name soon so watch out for whatever their new incarnation is called.

From my personal experience, they have stolen £50 from my deposit return for a "key cutting" that never happened and I was never informed about, and offered no explanation. But that's just the beginning.

They never, ever respond to any emails. Their contracts are riddled with big charges for tiny things (quoting: "At the end of the tenancy, a checkout fee of £35 will be applicable, deducted from your deposit"; "check-in on weekdays from 19:00 to 22:00 and Saturdays and Sundays will have a charge of £60"; "International transfers will incur a fee of £45"!).

They take no care of the property. The house I lived in had holes in the walls, a toilet missing a cistern lid, flushing constantly, and a lawn unmowed for years. Maintenance issues are dealt with in a Whatsapp group (!) and complaints are rarely responded too.

The worst part: one of TLS's ex-employees contacted me and told me they were "thieves" and regularly refuse to return people's deposits, with many people leaving the office in tears.

This company is a joke, and if the other reviews are to be believed, seem bent on squeezing as much money out of the vulnerable as possible.

Date of experience: October 27, 2017

Thumbnail of user oliviam9
GB
3 reviews
12 helpful votes
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March 24th, 2014

TLS Group, previously called EASYFLAT and then TRIPLETSHARE, changed name many times because they're basically practising what is called extorsion.

I had so many issues with them that I can't even count them on my two hands. Now, they don't want to give me back my full deposit even though I didn't damage anything in the room. I'm trying to find a way to sue them.

I have one advice: STAY AWAY. And for the ones who want to take action against them, contact me.

Date of experience: March 24, 2014

Thumbnail of user rociot1
Rocio T. – TLSgroup.eu Rep

Dear Olivia,
First of all, I would like to thank you for your feedback. Every complaint is a great opportunity for us to improve our service.
I would like to apologies on behalf of TLS Group for the inconvenience caused.
We have taken note of your comments and we will investigate your case. I can assure you that we will take all necessary steps to avoid this kind of situations.
Best Regards,
Rocio

Thumbnail of user hannahh31
Minnesota
1 review
0 helpful votes
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July 31st, 2016

I rented out my room before the apartment was finished based on the tour I took and the floor plan of the apartment. Obviously they rushed to finish in time for us to move in because it was the most cheaply made apartment I have ever lived in. The walls were paper thin, which is not desirable when you live with 7 people, and there was no sofa- which was promised in the floor plan. There was also no heat, which we were not informed of, and they did nothing to fix this until we complained, then they gave us space heaters. Rent was exorbitantly high for the quality of the apartment and the amount of people living in the apartment, and gas/electric was included at 75 a month when most people in similarly sized apartment paid around 30/40. They were slow to come and fix things when emailed, and even when they "were fixed", they really won't. We had a leaky sink all year because it "never leaked when they were there". To top it all off, when we moved out at the end of our lease we were supposed to get our deposit back within 10-12 business days, but it has been a whole month and their excuse is that "it is out of their control". Stay away from these renters, they will scam you for the supposed ease of trying to find an apartment in crowded Madrid.

Date of experience: July 31, 2016

Thumbnail of user tomn15
Spain
1 review
2 helpful votes
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March 24th, 2014

I totally agree with Olivia, they are thieves.

They don´t really care clients, because they think they have a lot of them.
I was in a flat with them for a few months and only problems and more problems. At the end I didn´t receive my deposit. I talked to them and they answered to me in bad manners.
I only hope that people realize what they are doing and take actions against them because they deserve.

First the company was named EASYWORLD, then EASYFLAT, then TRIPLETSHARE and now TLSGROUP. What is next? They change the name because in every company they have they get very very bad reviews.

TLSGROUP is a cheating company, I don´t recommend to nobody.

Date of experience: March 24, 2014

Thumbnail of user rociot1
Rocio T. – TLSgroup.eu Rep

Dear Tom,
Thank you for your feedback. Note that we are taking all necessary steps to improve our service level.
We have a new customer service department that will ensure that all calls and emails will be answer as soon as possible and the maintenance works will be followed up to check they are properly fixed.
Please do not hesitate to contact us for any queries you may have at: hello@tlsgroup.eu
Many thanks.
Rocio T.
Quality Manager

Thumbnail of user alis137
GB
1 review
0 helpful votes
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October 24th, 2018

They steal people's deposits make them live in flats where the electricity goes out and avoid paying the landlords. $#*! these people.

Date of experience: October 24, 2018

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Students and young professionals accommodation in London, Madrid and Barcelona. Email: hello@tlsgroup.eu

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Thumbnail of user rociot1
Rocio T.

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