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Roomgo has a rating of 1.6 stars from 83 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roomgo most frequently mention premium membership, easyroommate com, and customer service problems. Roomgo ranks 9th among Roommate sites.
I'm unable to reply to an Interest message received, it says i have to upgrade to premium account. The only thing i could do was send an interest back to the person.
I should be able to reply via CONTACT person but it says it locked.
I'm using a smartphone.
Date of experience: July 11, 2019
Uses fake advertising. In my case, they pretended to be someone looking for a room on Craigslist then told me they already found a place but oh you must try easyroommate.com. Disingenous and dishonest advertising practices. No trust here.
Date of experience: May 22, 2018
I appreciate you taking the time to leave your feedback and I'd like to apologize for this misunderstanding about our site.
Easyroommate is the world’s largest classified site, specializing in shared accommodation. We existed for more than 16 years and our service is available to users in over 20 Countries. We are ranked the first in France and the second in the UK, and I can assure you that we do not create fake profiles to pursue users from other platforms as we run a legit business for years.
We do not take part in these practices at all as we find it unacceptable. In cases like these, I advise you to contact the customer support of the platform in question and report the user that have contacted you so that they can act against him/her.
I would really like you to contact our customer support team as well at victoria@easyroommate.com so that they can evaluate your account and help you further with your search.
Thank you.
Scammer I paid $19.99 and then they do not let go in my profile.
I AM very disappointment.
Look like the site is maintained by an unskillful programmer
Not customers service, no one can answer my emails
Date of experience: April 4, 2018
Thank you for your feedback Kathy and we're sorry if you're having such difficulties to access your account.
Being known for our great Customer service, it came as a surprise that you're under the impression we're not replying to your emails, and we would like to make things right. Please double check the link below for all our contact options internationally and I'd like to reassure you that every email received is answered on daily basis.
https://easyroommate-us.helpscoutdocs.com/article/283-the-customer-service-team
I would like to contact you at your earliest convenience so we can get this sorted, therefore, please makse sure to contact our Customer support team at victoria@easyroommate.com or at +44 203 695 8756 from 8.30 am to 6.30 pm UK time.
I’m genuinely sorry this happened and look forward to speaking with you.
Yours sincerely,
They advertise one month free following paid membership if you failed to rent, then that offer disappears and they want you to pay again. Most of the replies to my ad were scams. When I wrote and complained I'd get a generic response only to have the same scammers reply again and again. Horrible waste of my money.
Date of experience: September 10, 2016
Fake tenant profiles set to appear to make a busy website full of tenants, quite the contrary. Its a very very quiet website, I would be surprised to even get one enquiry. I paid several times and never got a response from this website. They have no refund policy unlike spareroom. Tenants on easyroomate are either fake or not actively looking. You will waste your time and money on this site.
Date of experience: May 24, 2018
Thank you for taking the time to review our site, Ahmad. Firstly I would like to reassure you that our website is completely genuine and we have been operating for nearly two decades, present in more than 20 countries worldwide. The users on the website are not bogus or fake profiles, they are real people actively looking for a roommate or a room just like yourself!
The mentioning of a free listing is absolutely not a gimmick, let me clarify that subscribing on the website, posting your ad and viewing all the listings is completely for FREE. The upgrade to Premium Membership is merely a contact option that grants the user unlimited contact on the website to allow the search to be more efficient and effective. I would like to remind you that the users are in total control of their search and the key to being successful on our website is by being pro-active in your search. The more messages you send out to your matches the higher the chances of finding what you are looking for! We also offer other options such as the 'Favorites' option to send messages in bulk to facilitate the user's search and the Boost Option which boosts the user's ad to the top of the search results. In addition, we send notifications by email when you send a user a message to encourage them to get back to you, however, sometimes they don't reply because they are simply not interested in that particular listing. As with regards to their inactivity, we also de-activate the ads for users who have been inactive for 14 days or more to make sure that our users on the website are actively searching and to be as transparent as possible.
Further to our phone conversation, we were able to activate a free Membership on your account, in order to proceed with your quest for a roommate.
Last but not least we're always at your disposal for any assistance regarding the use of the site.
Pay serious attention to the feedback reporting the site as a scam. My daughter unfortunately fell for the fake cashier's check and the wiring of money. They will continue to harass you once they get your information.
Date of experience: January 31, 2017
I am so sorry to hear that you and your daughter have been victimized by a scammer on the site, Sharra.
When using any online platform there is always a slight risk of running into a suspicious character who may be trying to target you as the victim of a scam.
One of the best things about Easyroommate is we are a platform on which to advertise or look for a room. This puts you in control of your search.
However, unlike an agency, we do not personally vet, interview, reference or talk to each of our members personally.
This does not mean that your safety is not important to us? On the contrary.
We have an international team of customer service agents and moderators who work 24/7 to ensure the site is safe for you.
I would ideally like to ensure that this criminal is no longer operating on the site and as such, could I request that you send me any information you still have - name on the site, or listing ID?
Alternatively, if you could send me the email address you use to login with, I can find this user from your account and correspondence.
As a site, we can do allot to try and prevent this type of activity, however we also strongly encourage that our Members practice their own policy to stay safe online.
Within a couple of days of signing up to the site, we send you a message just to make you aware of what to be cautious of.
Also you may like to have a look at our Email Scam page.
The support of our Members in these situations is invaluable so thank you again for your support. You are welcome to get back to us at any time if you would like to report anything further at Victoria@easyroommate.com
I just signed up with easy roommate and very quickly learned that I signed up for a scam. The people on the site are 99 percent fake and after googling their pictures they show up as legit people which identity is stolen or misused. I contacted them to report several scam pictures, however, the next day I still found them in my email box. I was being so dumb... to think that any roommate want's to pay over $2000 was being naive on my part. I had to cancel after two weeks... do not go there
Date of experience: November 1, 2017
Thank you for taking time to review your experience on our site Luise!
We are very sorry to hear that our service did not fully meet your expectations and I can assure you that none of your matches are bogus, they are real people who are looking for flat-shares and house-shares.
Easyroommate is the world’s largest classified site, specializing in shared accommodation. We existed for more than 16 years and our service is available to users in over 20 Countries. We are ranked the first in France and the second in the UK and we're happy that you have taken the decision to join our platform.
We aim to provide a successful experience hence our site is being monitored regularly by a large team of agents who ensure that the platform.
If you have any issues using the website or any difficulties or doubts about any of our user, feel free to drop us an email at: Frank@easyroommate.com and our Customer support agent will be more than glad to answer all your question!
I found 0 people that I would rent to on this site. The one person that showed interest was out of the country and wanted the place in two months. Can you say SCAM. I finally found a tenant on the free site that I have used in the past. It's not always the best option but at least it is free and people are actually in the area and come by to take a look at the place unlike the easyroommate website.
Date of experience: August 27, 2016
I am a landlord, had paid for 1 month premium membership; Sent slightly more than a hundred of emails to the profiles but only less than 10 had viewed and 0 response.
This shows that the tenant profiles are too little or inactive.
Upon 2nd week of subscription, had asked for refund but no avail.
A complete waste of time and money!
Date of experience: May 10, 2016
Signed up for 25 bux for 10 days. Some ads too good to be true says no agent but strsngrly all posted from same person. Joined premium guess what? Listing are even lmuch lesser than free sites. Scam
Date of experience: February 21, 2022
Paid the money, got access to contact people straight away.
2 weeks of fruitless searching, a fair bit of time and effort.
3 Stars because there doesn't seem to be fundementally wrong with the site, just that I got no result out of it. I'd give it another shot if I was in a position to use it again.
For better success include photos, even of yourself. Success probably really depends on market conditions (ie how many people are looking for housemates compared to rooms available).
Date of experience: February 9, 2012
This site is run by very dishonest people. They dont have any rooms or any contacts of people who is looking for rooms. So dont give them a penny. Stay away and safe.
Date of experience: March 30, 2019
You can set up a profile (for a housemate or flat) for free, under the guise that you will be able to chat with prospective housemates or people with rooms.
But you CAN'T without wasting money on their "premium" service.
(Almost ALL other sites don't charge for this).
It's not a premium service, it's their service, there is no free service.
I call this false advertising of the very worst kind.
Moving house is horrible, especially somewhere like London.
This site preys on our misfortune.
Tip for consumers:
Don't
Date of experience: August 31, 2016
I have emailed them several times and they keep saying their website works but it doesn't. I keeps telling you to upgrade when you are already upgraded. None of the members on the list shows as they have premium membership. Only basic membership. No one's contact no. You can view. Half their links doesn't work correctly. Top if off I had a potential roommate email me from roommate long story short they sent a long email about the life story and how their dad past away a week ago and mother died 7yrs ago. Wanted to know how much to move in and how to transfer the money. I replied knowing this might be a scam by overstating the rent money and bond ie. $4000 bond and $4000 per month rent and she needs to transfer $8000. Then she replies back with worse sad stories how there's dispute with her Will etc and if she could give me a token if I transferred $15K and she will pay be back when she come to Australia.
Then I had another person saying they are interested when their profile states they are looking in Brisbane and I am living in Victoria. Things just doesn't add up with this site. I have already got the bank to investigate on them as I paid for their premium membership. PLEASE PLEASE do not waste your money.
Date of experience: April 3, 2019
Thank you for your feedback.
Firstly, I would like to sincerely apologize for any inconvenience caused and the difficulties you’ve experienced on our website!
The first issue you mentioned whereby you keep being prompted to upgrade even though you have paid already is solely a browser issue when utilizing Internet Explorer (due to an existing compatibility issue). Using alternative browsers such as Google Chrome or Firefox would allow you to use the website smoothly and get in touch with all your matches without any restrictions.
As for the phone numbers, as a Premium Member yourself you have the option to display your number on your ad for all the users to view or you can choose to hide this. This option is the same for all users and thus for the users who have chosen to display their phone number you will be able to view this but for the ones who have chosen to hide this you would have to first get in touch with them through the website’s messaging system. This is usually due to privacy/security purposes.
I am so sorry that you’ve been contacted by such a scammer on our website, we do have a Moderation Team in place that tries their best to ensure a safe environment for our users. However, as with all online platforms, there always is the risk of coming across such malicious users. This is why you have to be very careful and we have a whole section dedicated to this topic on our website: https://help.au.roomgo.net/category/350-safety-centre
Kindly get back to me with the Listing ID of such users to make sure that they are completely banned off our website. Also please get in touch with our Customer Services Team on contact-au@roomgo.net so that we can help you further with your search and rectify this situation for you.
Looking forward to hearing back from you soon!
I rarely write review, but this website just pissed me off.
My listing was not even searchable through the website.
When I emailed several times to their email adress, I received zero response.
Requested for refund but they couldn't do it.
Don't use the website. Go use gumtree or craigslist.
Date of experience: September 7, 2017
Hello Kenji,
I'm sorry if you were unable to locate your ad on the site and we're glad we were able to sort this misunderstanding out on the phone. What happened is that whenever you edit your advert on the site it goes straight to the moderation process and that takes about an hour time maximum. While the ad is being reviewed you will not be able to locate it on the site. Your ad is live and active on the site, and we have also restarted your membership again for free to make up for the confusion and inconveniences caused.
Thanks again for your feedback and best of luck with your search.
Every time i ran out of payment i got a person interested. The price is way to high! Someone (30+ professionals would come to have a look and then never heard of them again! Not even answering their phones. Making me think they think they get commission to view rooms. And then juuuust to find a other to have emailed me also being a professional being 30+ and driving a normal car but in NEED of a room. Think its a SCAM!
Date of experience: April 10, 2017
I am sorry to hear that you were not satisfied with our services Nicolet.
We do send daily matches to your email to ensure that you stay up to date with all the new potential tenants that have just signed up. This list is based on the search filters which you applied on your ad's search page.
The members that you have contacted are users just like you. They have created an account looking for a room to stay in. They are no way connected with us in any matter except they have created an account on our website.
The people who visited your room might prefer to check multiple rooms first before committing to one or they might have been interested after viewing this room.
Also, I would like to add that as part of our satisfaction guarantee policy we offer a free extension for plans up to 30 days. All you need to do is contact us after your membership expires and we will be glad to activate it for you.
I would like to ensure you that our website is not a scam and if you need assistance do not hesitate to contact the customer support team and I am sure they will assist you.
This site allows users to use a default profile "Hi my name is zxyz. I have a budget of $abc dollars per week. Other sites I use give me much more information. I don't want to contact people who are in no way suitable for our home. I contacted easyroomate and they were hostile. They say "We can't make people write detail". While I understand this, flatmates.com clients give much more detail and this encourages me to contact more people. Obviously, flatmates.com have a way of encouraging prospective tenants to share more information. I also note my "matches" are looking for accommodation in Sydney or Melbourne. The home is in Brisbane. I don't think these matches really work given the geography of Australia.
Date of experience: September 18, 2016
I believe this is a scam website. The website does not work well. It keeps frozen and not easy to swip pictures. Most likely, the site is maintained by an unskillful programmer. All profiles look suspicious. Its set up to scam landlords who are hoping to find the right tenants.
Date of experience: March 2, 2018
Thank you for taking time to share your feedback about Easyroommate Connie, and we're sorry if you are having technical difficulties browsing the website properly.
Easyroommate is a classified site that has existed in the flat-sharing business for more than 16 years! We're surely not a scam. The issues you have mentioned sound more technical, they either related to the internet browser or device being used.
To be able to help you have a better experience using the website, make sure to contact our Customer support team at Victoria@easyroommate.com. We'd be more than glad to find where the issue is and fix it as soon as possible.
We're looking forward to hearing from you.
I was displeased when I dealt with scammers on a site that was supposed to be for pay. If I'm going to pay money, I want to know that I am receiving some sort of service beyond what Criagslist offers.
I decided to continue watching the site to see if the listed rooms change, or if any new ones are posted. They are not. It is the same rooms over and over again.
Do not pay for this service.
Date of experience: September 26, 2015
Roomgo is the least efficient accommodation service in the market. Their website is stuffed with pseudo flatmates who will never contact you because, contrary to the false information supplied below, flatmate ads are only checked when they are about to expire fortnightly. The website is so poorly designed that couples and even whole families are listed for SINGLE ROOMS & contrary to NZ law, neither same-sex nor disabled flatmates are identified. This is because the so-called 'matching' is done by price alone. Basically the site is a scam and you may consider contacting your ISP to get it blocked. But they charge a lot & their system involves a 'ratchet' feature where prices must constantly increase. They don't care, for they are only interested in $$$, not service. They offer nothing useful to potential flatmates & the lazy IT blokes who set it up will not modify the ridiculously complex website despite numerous complaints. Their management are only interested in tax-free $$ and their operations in NZ are basically illegal, with no compensation available to frustrated flatmates, as is required by law. They do not offer FULL BOARD where that is clearly expected. They are inflexible, inefficient and unreliable, with flatmate emails taking up to 21 hours to reach you. Avoid their false advertising!
Date of experience: June 28, 2019
Thank you for your feedback and apologies for any inconvenience or dissatisfaction that might have been caused when using our website!
Firstly, may I clarify that we are a genuine classified site and the users on our website are not bogus or fake, but real users just like you looking for a room/roommate. We’ve been operating in the flat-sharing service for over 16 years internationally and that alone speaks volumes towards our success in this business.
Also please note that we do have a Moderation Team in place that work around the clock checking and reviewing the new and existing ads on our website to ensure a safe environment for our users. In addition, ads that are completely inactive within a specific time frame are automatically de-activated by the system. Also, whenever a potential match sends you a message this is delivered instantaneously and a notification is also sent directly by email.
Furthermore, our system does not only match you to potential profiles based only on price, but also the location, preferred gender & age and also occupation status. Whilst we do understand your point of view as a customer please bear in mind that Roomgo is merely an online platform.
Even if our filters were up to your standards, nothing will ever replace a good old fashion conversation to determine who is the best person to live with. We regret that in this instance the service delivered by Roomgo did not meet your expectations, and hope that you'll eventually find your perfect roommate.
Wishing you all the best of luck in your search!
Before I paid, I couldn't find out that they have very few people looking for tenants in my city, and I live in a large city. And then after I paid, I got only three or four inquiries and zero rentals, over a TWO month period, even though I have a killer location. I get more inquiries than than from Craigslist in a day, and they are free!
I got a few other inquiries, but they were all scammers. I even took the time to initiate contact to some people on the list, but no one bothered to even answer, so not sure if they are real or shill tenants.
All in all, this site is a scam.
Date of experience: September 13, 2017
I'm sorry if you were not successful finding a roommate on our site William. I appreciate you taking the time to leave your feedback and I'd like to take the chance to address your concerns.
When you create your account and post your ad, you get to see all of your matches for free without having to pay, as the site is free to use and the payment is linked to the contact options only. It's not linked to the quality or quantity of your matches, as these latter are related to your ad criteria and can only be controlled by you!
I understand your frustration at not receiving enough interests in regards to your room offer, but, our customers independently manage their accounts, the advertisers they’d like to contact and the room they want to live in.
Your matches may not check your emails right away, therefore we advise you to ring those who have provided a phone number for a quicker reply, and please be assured that none of our members are “shill tenants” or bogus, providing a reliable service is our goal and that's why we have established a system that deactivates each unavailable ad within 15 days of the last update.
We aim to satisfy the needs of our members, that's why you have been given a free month right after the expiry of your membership to help you have another chance contact the members on the site and find a suitable tenant. However, the membership does not guarantee you a tenant, it's a method that helps you get in touch with your matches but if these latter have better or cheaper offers on the site they might not get back to your offer. For this reason, our customer support team have emailed you and tried contacting you over the phone to offer help but to no avail.
We'd be glad to help you out with your search on the site William, so make sure to contact us at Victoria@easyroommate.com.
I got a response from a potential landlord I found on Easyroommate.com and was totally scammed out of $300.00! Then the potential landlord had the audacity to try to scam me out of $400.00 more and THEN try to present me with another scam claiming they would send me $400.00 if I provided them with a $1400. 00 invoice. When I reported this to Easyroommate, there was nothing but an, "I'm sorry, but Oh well." Please, folks, beware!
Date of experience: August 26, 2018
Thank you for taking the time in providing us with your feedback Allison and I am so sorry to hear that you have been scammed by a user on our website!
Most people on the Internet are lovely and genuine, but sometimes you can encounter evil-minded people. When using any online platform there is always a slight risk of running into a suspicious character who may be trying to target you as the victim of a scam. We have an international team of moderators who work around the clock to ensure the site is safe for you.
Please note that as a classified site we preview, review and check new and old advertisements; however, we do not scan or vet any of the members who are using our service, thus, a malicious user with a carefully created profile could gain a temporary access to the site, but rest assured, their ad is tracked down and removed by our control team when reviewing the ads again. I would like to ensure that this criminal is no longer operating on the site and as such, I would appreciate that you send me any information you still have - their name on the site or listing ID.
I'd like to clarify Allison that we do take the safety of our users very seriously and we have a whole section on this topic on our FAQ page as per the following link: https://easyroommate-uk.helpscoutdocs.com/category/8-safety-centre. Remember that there is a really easy way to ensure that you are not scammed - First and foremost - Do not make financial agreements or arrangements with anyone you have not personally met or before viewing the room in person.
I strongly advise you to go to the local police station and file a complaint and we will be glad to provide any further information that may be required by the authorities. Also I would really like to take this opportunity to make things right and I would be more than glad to help you out in your search and in finding what you are looking for, so please get back to us either by email on frank@easyroommate.com or give us a call on +44 203 695 8756 from 8.30 am to 6.30 pm UK time.
Remember if you have any doubt (even the slightest) about a member’s intentions, the first thing to do is to stop all communications and contact our Customer Service Team otherwise you can flag their accounts on the site using the flag option at the bottom of their ads/profiles this way the Moderation team will take action immediately.
I am looking forward to hearing from you very soon to assist you further and I would like to apologize again for any inconvenience caused!
Took my £19.99 and then can't get into my account!
Obvious SCAM SCUM!
Avoid this bunch of scammers!
Hope they lose all the money they scam of all of us!
Date of experience: April 24, 2019
Thank you for your feedback.
I am deeply sorry to hear that you have been unable to access your account following your Premium Membership upgrade!
Firstly, I’d like to assure you that we are a genuine classified site that’s been operating in the flat-sharing business for more than 16 years and operating in more than 22 countries, we are most definitely not a scam.
Please bear in mind that we have a Moderation Team in place that approves and check the ads on our website, thus it might be that your account has been temporarily suspended to check some information with you. Otherwise, it could be that you are not entering your log-in details correctly.
Not to worry kindly get in touch with our Customer Services Team on contact@roomgo.co.uk and we would gladly assist you in accessing your account and restarting the Premium Membership for you accordingly.
Looking forward to hearing back from you and assisting you further.
Profiles are fake. They taking cash for premium memberships and there is no benefit to this paying. You wont get a solid lead out of these guys, guaranteed.
Date of experience: November 12, 2018
Gerri S... I need a room and every time i look there are the SAME 3 rentals and they arent even in my area! Glad I havent paid anything yet. If you have a room please try to find me. Thx, Bonnie Greenhouse
Date of experience: January 31, 2017
Thank you for taking the time to leave us your feedback Mark!
I am so sorry to hear that you’ve been unable to get back to one of your matches who’ve expressed interest in your ad, apologies for any inconvenience that this might have caused you.
Please note that to contact an advertiser you can either send an interest message (automated message expressing interest in a particular ad) or send a personalised message. As a Basic Member yourself you can only contact and be contacted by the Premium Members (they appear in your search page in blue), they are free to contact and you can just go ahead and send them messages to make further inquiries.
However, communication between you and other Basic members is somewhat restricted on the site, you can only send interest messages to each other indeed, you cannot carry the conversation any further unless one of you upgrades to a Premium Member. Unfortunately, this is how the contacting system on our platform is designed and functions.
Thus, the Premium Membership would in turn grant you unlimited contact to all the users on the website without any restrictions at all Mark.
I hope I was able to clarify our contact options better for you and wishing you all the best of luck in your search!