Took my payment for premium membership - but refuse to acknowledge doing so and kept me listed as "basic" member. Refuse to check their own payment records and are demanding my bank statement as proof of payment. Very strange behaviour from something which otherwise appeared to be a perfectly straightforward website.
For official public review. 1 out of 5 stars. The paid subscription did me no service in finding more arrangements or help me acquire any messages from possible contacts. Easyroomates.com also did not answer my questions when I tried contacting them through technical or customer support.
Uses fake advertising. In my case, they pretended to be someone looking for a room on Craigslist then told me they already found a place but oh you must try easyroommate.com. Disingenous and dishonest advertising practices. No trust here.
As much as they claim not to be, many of the people are scams, they all have the same copy and paste bio, never edited, and unless you pay to use, you won't be able to communicate with anyone, even though most are bots.
Maybe 1/10 adverts are actually real, use other websites, this one's useless.
Thank you for taking the time to review Easyroommate.
I can assure you, that none of the profiles on our platform are bogus or fake; They were posted by real members like yourself.
All of our customers control and manage their accounts independently. To make it easier for our users to register on our site we ask them for their name, location, age and their budget as they are the main criteria when looking for a room. Based on this information our system generates a description to fit the profile.
Detailed description and posting of photos are not mandatory criteria for posting an advertisement. However, we systematically ask Members to take a few minutes to describe their search and add photos.
We aim to provide a successful experience that's why our site is being monitored regularly by a large team of agents who ensure that the platform is up-to-date and safe to use. If any of the accounts are deemed to be fake or suspicious it gets blocked. We have also integrated an automatic system which takes down ads if they have not been updated within 30 days.
Further to your review, we would like to check these profiles and look into this further to help you in your search. Kindly contact us by email at Victoria@easyroommate.com so that we can discuss this further.
I hope to hear from you soon!
Scammer I paid $19.99 and then they do not let go in my profile.
I AM very disappointment.
Look like the site is maintained by an unskillful programmer
Not customers service, no one can answer my emails
Thank you for your feedback Kathy and we're sorry if you're having such difficulties to access your account.
Being known for our great Customer service, it came as a surprise that you're under the impression we're not replying to your emails, and we would like to make things right. Please double check the link below for all our contact options internationally and I'd like to reassure you that every email received is answered on daily basis.
https://easyroommate-us.helpscoutdocs.com/article/283-the-customer-service-team
I would like to contact you at your earliest convenience so we can get this sorted, therefore, please makse sure to contact our Customer support team at victoria@easyroommate.com or at +44 203 695 8756 from 8.30 am to 6.30 pm UK time.
I’m genuinely sorry this happened and look forward to speaking with you.
Yours sincerely,
Be careful. They will change the name soon. They will continue scamming people under the new name. Always check first before you pay. Once you pay, they will ask more to put your list on top. Some of people on the list looking for room are probably in heaven or hell. They also changed my address on my ad. If you paid already, ask your bank to help you get your money back which I did.
Thank you for your feedback and I am so sorry to hear that you are dissatisfied with our services!
Firstly, I’d like to clarify that EasyRoommate is a genuine classified site that has been operating in the flat-sharing business for over 16 years and present in more than 26 countries around the world, making us the biggest house sharing community in the world.
This increasingly global nature of our business meant that it is time to unify all our markets together under a single brand. Before the EasyRoommate brand consisted of the word “Easy” followed by “room” in the country’s respective language. Mobility & unity are the main motifs behind changing our name from “EasyRoommate” to “Roomgo”.
In addition, the users on the site are not bogus or fake, they are real active users like you looking for a room or roommate. As for the Premium Membership and the Boost Option these are completely optional on our website and only additional services that would make your search more efficient and effective.
We would gladly assist you further in your search and help you find what you are looking for if you kindly get in touch with our Customer Services Team on frank@easyroommate.com or you can always reach us at +44 203 695 8756 from 8.30 am to 6.30 pm UK time.
Apologies again for any inconvenience that might have been caused and wishing you the best of luck in your search!
I noticed that I only got replies to my ad once my membership expired and I could only see who enquired about my room for rent if I paid my subscription again. I can see they send that lots of people are suitable fits for what I'm looking for but not 1 reply when subscribing. I think this site and service is a SCAM WITH A CAPITAL S. I get all the success for successful tenants of Gumtree. And it's for free.
Thank you for reaching out and providing your feedback, I am really sorry you feel this way towards our website!
Firstly I'd like to apologize for any inconvenience that might have been caused when advertising with us if you kindly allow me to clarify how our website functions for you.
Let me re-assure you that EasyRoommate is not a scam but a genuine classified site that has been operating in the flat-sharing business for over 16 years and present in more than 26 countries around the world, making us the biggest house sharing community in the world.
We do not have any control over the number of your matches as this depends entirely on your ad and search filters. We also do not have control over the timing when your matches respond to you. I am sorry to hear that they did once your Premium Membership had expired though.
Please bear in mind that even if you are a Basic Member you can still view the messages that your matches had sent you and view their ads, as this is completely for free. The upgrade to Premium is merely a contact method that grants the user unlimited contact to all the users on the website.
As for the response rate, it is worth mentioning that this has been quite low recently due to the Holidays season. You might have to wait to hear back from your matches as not all users access their accounts every day. However, we do send notifications by email whenever you send a user a message to alert them accordingly.
We would gladly assist you further in your search if you get in touch with our Customer Services Team on frank@easyroommate.com or else by calling us on +44 203 695 8756 from 8.30 am to 6.30 pm UK time.
Wishing you all the best of luck in your search and future!
They advertise one month free following paid membership if you failed to rent, then that offer disappears and they want you to pay again. Most of the replies to my ad were scams. When I wrote and complained I'd get a generic response only to have the same scammers reply again and again. Horrible waste of my money.
Fake tenant profiles set to appear to make a busy website full of tenants, quite the contrary. Its a very very quiet website, I would be surprised to even get one enquiry. I paid several times and never got a response from this website. They have no refund policy unlike spareroom. Tenants on easyroomate are either fake or not actively looking. You will waste your time and money on this site.
Thank you for taking the time to review our site, Ahmad. Firstly I would like to reassure you that our website is completely genuine and we have been operating for nearly two decades, present in more than 20 countries worldwide. The users on the website are not bogus or fake profiles, they are real people actively looking for a roommate or a room just like yourself!
The mentioning of a free listing is absolutely not a gimmick, let me clarify that subscribing on the website, posting your ad and viewing all the listings is completely for FREE. The upgrade to Premium Membership is merely a contact option that grants the user unlimited contact on the website to allow the search to be more efficient and effective. I would like to remind you that the users are in total control of their search and the key to being successful on our website is by being pro-active in your search. The more messages you send out to your matches the higher the chances of finding what you are looking for! We also offer other options such as the 'Favorites' option to send messages in bulk to facilitate the user's search and the Boost Option which boosts the user's ad to the top of the search results. In addition, we send notifications by email when you send a user a message to encourage them to get back to you, however, sometimes they don't reply because they are simply not interested in that particular listing. As with regards to their inactivity, we also de-activate the ads for users who have been inactive for 14 days or more to make sure that our users on the website are actively searching and to be as transparent as possible.
Further to our phone conversation, we were able to activate a free Membership on your account, in order to proceed with your quest for a roommate.
Last but not least we're always at your disposal for any assistance regarding the use of the site.
Pay serious attention to the feedback reporting the site as a scam. My daughter unfortunately fell for the fake cashier's check and the wiring of money. They will continue to harass you once they get your information.
I am so sorry to hear that you and your daughter have been victimized by a scammer on the site, Sharra.
When using any online platform there is always a slight risk of running into a suspicious character who may be trying to target you as the victim of a scam.
One of the best things about Easyroommate is we are a platform on which to advertise or look for a room. This puts you in control of your search.
However, unlike an agency, we do not personally vet, interview, reference or talk to each of our members personally.
This does not mean that your safety is not important to us? On the contrary.
We have an international team of customer service agents and moderators who work 24/7 to ensure the site is safe for you.
I would ideally like to ensure that this criminal is no longer operating on the site and as such, could I request that you send me any information you still have - name on the site, or listing ID?
Alternatively, if you could send me the email address you use to login with, I can find this user from your account and correspondence.
As a site, we can do allot to try and prevent this type of activity, however we also strongly encourage that our Members practice their own policy to stay safe online.
Within a couple of days of signing up to the site, we send you a message just to make you aware of what to be cautious of.
Also you may like to have a look at our Email Scam page.
The support of our Members in these situations is invaluable so thank you again for your support. You are welcome to get back to us at any time if you would like to report anything further at Victoria@easyroommate.com
I just signed up with easy roommate and very quickly learned that I signed up for a scam. The people on the site are 99 percent fake and after googling their pictures they show up as legit people which identity is stolen or misused. I contacted them to report several scam pictures, however, the next day I still found them in my email box. I was being so dumb... to think that any roommate want's to pay over $2000 was being naive on my part. I had to cancel after two weeks... do not go there
Thank you for taking time to review your experience on our site Luise!
We are very sorry to hear that our service did not fully meet your expectations and I can assure you that none of your matches are bogus, they are real people who are looking for flat-shares and house-shares.
Easyroommate is the world’s largest classified site, specializing in shared accommodation. We existed for more than 16 years and our service is available to users in over 20 Countries. We are ranked the first in France and the second in the UK and we're happy that you have taken the decision to join our platform.
We aim to provide a successful experience hence our site is being monitored regularly by a large team of agents who ensure that the platform.
If you have any issues using the website or any difficulties or doubts about any of our user, feel free to drop us an email at: Frank@easyroommate.com and our Customer support agent will be more than glad to answer all your question!
I found 0 people that I would rent to on this site. The one person that showed interest was out of the country and wanted the place in two months. Can you say SCAM. I finally found a tenant on the free site that I have used in the past. It's not always the best option but at least it is free and people are actually in the area and come by to take a look at the place unlike the easyroommate website.
I am a landlord, had paid for 1 month premium membership; Sent slightly more than a hundred of emails to the profiles but only less than 10 had viewed and 0 response.
This shows that the tenant profiles are too little or inactive.
Upon 2nd week of subscription, had asked for refund but no avail.
A complete waste of time and money!
Signed up for 25 bux for 10 days. Some ads too good to be true says no agent but strsngrly all posted from same person. Joined premium guess what? Listing are even lmuch lesser than free sites. Scam
Paid the money, got access to contact people straight away.
2 weeks of fruitless searching, a fair bit of time and effort.
3 Stars because there doesn't seem to be fundementally wrong with the site, just that I got no result out of it. I'd give it another shot if I was in a position to use it again.
For better success include photos, even of yourself. Success probably really depends on market conditions (ie how many people are looking for housemates compared to rooms available).
This site is run by very dishonest people. They dont have any rooms or any contacts of people who is looking for rooms. So dont give them a penny. Stay away and safe.
You can set up a profile (for a housemate or flat) for free, under the guise that you will be able to chat with prospective housemates or people with rooms.
But you CAN'T without wasting money on their "premium" service.
(Almost ALL other sites don't charge for this).
It's not a premium service, it's their service, there is no free service.
I call this false advertising of the very worst kind.
Moving house is horrible, especially somewhere like London.
This site preys on our misfortune.
I have emailed them several times and they keep saying their website works but it doesn't. I keeps telling you to upgrade when you are already upgraded. None of the members on the list shows as they have premium membership. Only basic membership. No one's contact no. You can view. Half their links doesn't work correctly. Top if off I had a potential roommate email me from roommate long story short they sent a long email about the life story and how their dad past away a week ago and mother died 7yrs ago. Wanted to know how much to move in and how to transfer the money. I replied knowing this might be a scam by overstating the rent money and bond ie. $4000 bond and $4000 per month rent and she needs to transfer $8000. Then she replies back with worse sad stories how there's dispute with her Will etc and if she could give me a token if I transferred $15K and she will pay be back when she come to Australia.
Then I had another person saying they are interested when their profile states they are looking in Brisbane and I am living in Victoria. Things just doesn't add up with this site. I have already got the bank to investigate on them as I paid for their premium membership. PLEASE PLEASE do not waste your money.
Thank you for your feedback.
Firstly, I would like to sincerely apologize for any inconvenience caused and the difficulties you’ve experienced on our website!
The first issue you mentioned whereby you keep being prompted to upgrade even though you have paid already is solely a browser issue when utilizing Internet Explorer (due to an existing compatibility issue). Using alternative browsers such as Google Chrome or Firefox would allow you to use the website smoothly and get in touch with all your matches without any restrictions.
As for the phone numbers, as a Premium Member yourself you have the option to display your number on your ad for all the users to view or you can choose to hide this. This option is the same for all users and thus for the users who have chosen to display their phone number you will be able to view this but for the ones who have chosen to hide this you would have to first get in touch with them through the website’s messaging system. This is usually due to privacy/security purposes.
I am so sorry that you’ve been contacted by such a scammer on our website, we do have a Moderation Team in place that tries their best to ensure a safe environment for our users. However, as with all online platforms, there always is the risk of coming across such malicious users. This is why you have to be very careful and we have a whole section dedicated to this topic on our website: https://help.au.roomgo.net/category/350-safety-centre
Kindly get back to me with the Listing ID of such users to make sure that they are completely banned off our website. Also please get in touch with our Customer Services Team on contact-au@roomgo.net so that we can help you further with your search and rectify this situation for you.
Looking forward to hearing back from you soon!
I rarely write review, but this website just pissed me off.
My listing was not even searchable through the website.
When I emailed several times to their email adress, I received zero response.
Requested for refund but they couldn't do it.
Don't use the website. Go use gumtree or craigslist.
Hello Kenji,
I'm sorry if you were unable to locate your ad on the site and we're glad we were able to sort this misunderstanding out on the phone. What happened is that whenever you edit your advert on the site it goes straight to the moderation process and that takes about an hour time maximum. While the ad is being reviewed you will not be able to locate it on the site. Your ad is live and active on the site, and we have also restarted your membership again for free to make up for the confusion and inconveniences caused.
Thanks again for your feedback and best of luck with your search.
Every time i ran out of payment i got a person interested. The price is way to high! Someone (30+ professionals would come to have a look and then never heard of them again! Not even answering their phones. Making me think they think they get commission to view rooms. And then juuuust to find a other to have emailed me also being a professional being 30+ and driving a normal car but in NEED of a room. Think its a SCAM!
I am sorry to hear that you were not satisfied with our services Nicolet.
We do send daily matches to your email to ensure that you stay up to date with all the new potential tenants that have just signed up. This list is based on the search filters which you applied on your ad's search page.
The members that you have contacted are users just like you. They have created an account looking for a room to stay in. They are no way connected with us in any matter except they have created an account on our website.
The people who visited your room might prefer to check multiple rooms first before committing to one or they might have been interested after viewing this room.
Also, I would like to add that as part of our satisfaction guarantee policy we offer a free extension for plans up to 30 days. All you need to do is contact us after your membership expires and we will be glad to activate it for you.
I would like to ensure you that our website is not a scam and if you need assistance do not hesitate to contact the customer support team and I am sure they will assist you.
Overview
Roomgo has a rating of 1.6 stars from 83 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Roomgo most frequently mention premium membership, easyroommate com and customer service. Roomgo ranks 10th among Roommate sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I appreciate you taking the time to leave your feedback and I'd like to apologize for this misunderstanding about our site.
Easyroommate is the world’s largest classified site, specializing in shared accommodation. We existed for more than 16 years and our service is available to users in over 20 Countries. We are ranked the first in France and the second in the UK, and I can assure you that we do not create fake profiles to pursue users from other platforms as we run a legit business for years.
We do not take part in these practices at all as we find it unacceptable. In cases like these, I advise you to contact the customer support of the platform in question and report the user that have contacted you so that they can act against him/her.
I would really like you to contact our customer support team as well at victoria@easyroommate.com so that they can evaluate your account and help you further with your search.
Thank you.