The main issue I had using EasyRoommate is that in order to contact anyone, you need to pay for a premium account. Alternatively, if the other person has paid for a premium account, you can contact them, but in my local area, there isn't a single premium user advert, meaning that unless I paid, I would never be able to use the site to arrange new roommates.
Spareroom.co.uk is a far better alternative and they have set up their site properly - you can message anyone, but only after a 7 day waiting period, in which only premium members can message. This means you can still use the site as you should be able to, but with minor delays, which is fair.
I've used Spareroom's site to find flatmates for three years now, completely free of charge. I certainly won't be using EasyRoommate again; I would encourage anyone reading this not to either, unless they change their business model.
Took my payment for premium membership - but refuse to acknowledge doing so and kept me listed as "basic" member. Refuse to check their own payment records and are demanding my bank statement as proof of payment. Very strange behaviour from something which otherwise appeared to be a perfectly straightforward website.
For official public review. 1 out of 5 stars. The paid subscription did me no service in finding more arrangements or help me acquire any messages from possible contacts. Easyroomates.com also did not answer my questions when I tried contacting them through technical or customer support.
As much as they claim not to be, many of the people are scams, they all have the same copy and paste bio, never edited, and unless you pay to use, you won't be able to communicate with anyone, even though most are bots.
Maybe 1/10 adverts are actually real, use other websites, this one's useless.
Thank you for taking the time to review Easyroommate.
I can assure you, that none of the profiles on our platform are bogus or fake; They were posted by real members like yourself.
All of our customers control and manage their accounts independently. To make it easier for our users to register on our site we ask them for their name, location, age and their budget as they are the main criteria when looking for a room. Based on this information our system generates a description to fit the profile.
Detailed description and posting of photos are not mandatory criteria for posting an advertisement. However, we systematically ask Members to take a few minutes to describe their search and add photos.
We aim to provide a successful experience that's why our site is being monitored regularly by a large team of agents who ensure that the platform is up-to-date and safe to use. If any of the accounts are deemed to be fake or suspicious it gets blocked. We have also integrated an automatic system which takes down ads if they have not been updated within 30 days.
Further to your review, we would like to check these profiles and look into this further to help you in your search. Kindly contact us by email at Victoria@easyroommate.com so that we can discuss this further.
I hope to hear from you soon!
I was displeased when I dealt with scammers on a site that was supposed to be for pay. If I'm going to pay money, I want to know that I am receiving some sort of service beyond what Criagslist offers.
I decided to continue watching the site to see if the listed rooms change, or if any new ones are posted. They are not. It is the same rooms over and over again.
Do not pay for this service.
I noticed that I only got replies to my ad once my membership expired and I could only see who enquired about my room for rent if I paid my subscription again. I can see they send that lots of people are suitable fits for what I'm looking for but not 1 reply when subscribing. I think this site and service is a SCAM WITH A CAPITAL S. I get all the success for successful tenants of Gumtree. And it's for free.
Thank you for reaching out and providing your feedback, I am really sorry you feel this way towards our website!
Firstly I'd like to apologize for any inconvenience that might have been caused when advertising with us if you kindly allow me to clarify how our website functions for you.
Let me re-assure you that EasyRoommate is not a scam but a genuine classified site that has been operating in the flat-sharing business for over 16 years and present in more than 26 countries around the world, making us the biggest house sharing community in the world.
We do not have any control over the number of your matches as this depends entirely on your ad and search filters. We also do not have control over the timing when your matches respond to you. I am sorry to hear that they did once your Premium Membership had expired though.
Please bear in mind that even if you are a Basic Member you can still view the messages that your matches had sent you and view their ads, as this is completely for free. The upgrade to Premium is merely a contact method that grants the user unlimited contact to all the users on the website.
As for the response rate, it is worth mentioning that this has been quite low recently due to the Holidays season. You might have to wait to hear back from your matches as not all users access their accounts every day. However, we do send notifications by email whenever you send a user a message to alert them accordingly.
We would gladly assist you further in your search if you get in touch with our Customer Services Team on frank@easyroommate.com or else by calling us on +44 203 695 8756 from 8.30 am to 6.30 pm UK time.
Wishing you all the best of luck in your search and future!
Uses fake advertising. In my case, they pretended to be someone looking for a room on Craigslist then told me they already found a place but oh you must try easyroommate.com. Disingenous and dishonest advertising practices. No trust here.
I appreciate you taking the time to leave your feedback and I'd like to apologize for this misunderstanding about our site.
Easyroommate is the world’s largest classified site, specializing in shared accommodation. We existed for more than 16 years and our service is available to users in over 20 Countries. We are ranked the first in France and the second in the UK, and I can assure you that we do not create fake profiles to pursue users from other platforms as we run a legit business for years.
We do not take part in these practices at all as we find it unacceptable. In cases like these, I advise you to contact the customer support of the platform in question and report the user that have contacted you so that they can act against him/her.
I would really like you to contact our customer support team as well at victoria@easyroommate.com so that they can evaluate your account and help you further with your search.
Thank you.
Scammer I paid $19.99 and then they do not let go in my profile.
I AM very disappointment.
Look like the site is maintained by an unskillful programmer
Not customers service, no one can answer my emails
Thank you for your feedback Kathy and we're sorry if you're having such difficulties to access your account.
Being known for our great Customer service, it came as a surprise that you're under the impression we're not replying to your emails, and we would like to make things right. Please double check the link below for all our contact options internationally and I'd like to reassure you that every email received is answered on daily basis.
https://easyroommate-us.helpscoutdocs.com/article/283-the-customer-service-team
I would like to contact you at your earliest convenience so we can get this sorted, therefore, please makse sure to contact our Customer support team at victoria@easyroommate.com or at +44 203 695 8756 from 8.30 am to 6.30 pm UK time.
I’m genuinely sorry this happened and look forward to speaking with you.
Yours sincerely,
They advertise one month free following paid membership if you failed to rent, then that offer disappears and they want you to pay again. Most of the replies to my ad were scams. When I wrote and complained I'd get a generic response only to have the same scammers reply again and again. Horrible waste of my money.
Fake tenant profiles set to appear to make a busy website full of tenants, quite the contrary. Its a very very quiet website, I would be surprised to even get one enquiry. I paid several times and never got a response from this website. They have no refund policy unlike spareroom. Tenants on easyroomate are either fake or not actively looking. You will waste your time and money on this site.
Thank you for taking the time to review our site, Ahmad. Firstly I would like to reassure you that our website is completely genuine and we have been operating for nearly two decades, present in more than 20 countries worldwide. The users on the website are not bogus or fake profiles, they are real people actively looking for a roommate or a room just like yourself!
The mentioning of a free listing is absolutely not a gimmick, let me clarify that subscribing on the website, posting your ad and viewing all the listings is completely for FREE. The upgrade to Premium Membership is merely a contact option that grants the user unlimited contact on the website to allow the search to be more efficient and effective. I would like to remind you that the users are in total control of their search and the key to being successful on our website is by being pro-active in your search. The more messages you send out to your matches the higher the chances of finding what you are looking for! We also offer other options such as the 'Favorites' option to send messages in bulk to facilitate the user's search and the Boost Option which boosts the user's ad to the top of the search results. In addition, we send notifications by email when you send a user a message to encourage them to get back to you, however, sometimes they don't reply because they are simply not interested in that particular listing. As with regards to their inactivity, we also de-activate the ads for users who have been inactive for 14 days or more to make sure that our users on the website are actively searching and to be as transparent as possible.
Further to our phone conversation, we were able to activate a free Membership on your account, in order to proceed with your quest for a roommate.
Last but not least we're always at your disposal for any assistance regarding the use of the site.
Pay serious attention to the feedback reporting the site as a scam. My daughter unfortunately fell for the fake cashier's check and the wiring of money. They will continue to harass you once they get your information.
I am so sorry to hear that you and your daughter have been victimized by a scammer on the site, Sharra.
When using any online platform there is always a slight risk of running into a suspicious character who may be trying to target you as the victim of a scam.
One of the best things about Easyroommate is we are a platform on which to advertise or look for a room. This puts you in control of your search.
However, unlike an agency, we do not personally vet, interview, reference or talk to each of our members personally.
This does not mean that your safety is not important to us? On the contrary.
We have an international team of customer service agents and moderators who work 24/7 to ensure the site is safe for you.
I would ideally like to ensure that this criminal is no longer operating on the site and as such, could I request that you send me any information you still have - name on the site, or listing ID?
Alternatively, if you could send me the email address you use to login with, I can find this user from your account and correspondence.
As a site, we can do allot to try and prevent this type of activity, however we also strongly encourage that our Members practice their own policy to stay safe online.
Within a couple of days of signing up to the site, we send you a message just to make you aware of what to be cautious of.
Also you may like to have a look at our Email Scam page.
The support of our Members in these situations is invaluable so thank you again for your support. You are welcome to get back to us at any time if you would like to report anything further at Victoria@easyroommate.com
I just signed up with easy roommate and very quickly learned that I signed up for a scam. The people on the site are 99 percent fake and after googling their pictures they show up as legit people which identity is stolen or misused. I contacted them to report several scam pictures, however, the next day I still found them in my email box. I was being so dumb... to think that any roommate want's to pay over $2000 was being naive on my part. I had to cancel after two weeks... do not go there
Thank you for taking time to review your experience on our site Luise!
We are very sorry to hear that our service did not fully meet your expectations and I can assure you that none of your matches are bogus, they are real people who are looking for flat-shares and house-shares.
Easyroommate is the world’s largest classified site, specializing in shared accommodation. We existed for more than 16 years and our service is available to users in over 20 Countries. We are ranked the first in France and the second in the UK and we're happy that you have taken the decision to join our platform.
We aim to provide a successful experience hence our site is being monitored regularly by a large team of agents who ensure that the platform.
If you have any issues using the website or any difficulties or doubts about any of our user, feel free to drop us an email at: Frank@easyroommate.com and our Customer support agent will be more than glad to answer all your question!
I found 0 people that I would rent to on this site. The one person that showed interest was out of the country and wanted the place in two months. Can you say SCAM. I finally found a tenant on the free site that I have used in the past. It's not always the best option but at least it is free and people are actually in the area and come by to take a look at the place unlike the easyroommate website.
I am a landlord, had paid for 1 month premium membership; Sent slightly more than a hundred of emails to the profiles but only less than 10 had viewed and 0 response.
This shows that the tenant profiles are too little or inactive.
Upon 2nd week of subscription, had asked for refund but no avail.
A complete waste of time and money!
Signed up for 25 bux for 10 days. Some ads too good to be true says no agent but strsngrly all posted from same person. Joined premium guess what? Listing are even lmuch lesser than free sites. Scam
Paid the money, got access to contact people straight away.
2 weeks of fruitless searching, a fair bit of time and effort.
3 Stars because there doesn't seem to be fundementally wrong with the site, just that I got no result out of it. I'd give it another shot if I was in a position to use it again.
For better success include photos, even of yourself. Success probably really depends on market conditions (ie how many people are looking for housemates compared to rooms available).
This site is run by very dishonest people. They dont have any rooms or any contacts of people who is looking for rooms. So dont give them a penny. Stay away and safe.
You can set up a profile (for a housemate or flat) for free, under the guise that you will be able to chat with prospective housemates or people with rooms.
But you CAN'T without wasting money on their "premium" service.
(Almost ALL other sites don't charge for this).
It's not a premium service, it's their service, there is no free service.
I call this false advertising of the very worst kind.
Moving house is horrible, especially somewhere like London.
This site preys on our misfortune.
I have emailed them several times and they keep saying their website works but it doesn't. I keeps telling you to upgrade when you are already upgraded. None of the members on the list shows as they have premium membership. Only basic membership. No one's contact no. You can view. Half their links doesn't work correctly. Top if off I had a potential roommate email me from roommate long story short they sent a long email about the life story and how their dad past away a week ago and mother died 7yrs ago. Wanted to know how much to move in and how to transfer the money. I replied knowing this might be a scam by overstating the rent money and bond ie. $4000 bond and $4000 per month rent and she needs to transfer $8000. Then she replies back with worse sad stories how there's dispute with her Will etc and if she could give me a token if I transferred $15K and she will pay be back when she come to Australia.
Then I had another person saying they are interested when their profile states they are looking in Brisbane and I am living in Victoria. Things just doesn't add up with this site. I have already got the bank to investigate on them as I paid for their premium membership. PLEASE PLEASE do not waste your money.
Thank you for your feedback.
Firstly, I would like to sincerely apologize for any inconvenience caused and the difficulties you’ve experienced on our website!
The first issue you mentioned whereby you keep being prompted to upgrade even though you have paid already is solely a browser issue when utilizing Internet Explorer (due to an existing compatibility issue). Using alternative browsers such as Google Chrome or Firefox would allow you to use the website smoothly and get in touch with all your matches without any restrictions.
As for the phone numbers, as a Premium Member yourself you have the option to display your number on your ad for all the users to view or you can choose to hide this. This option is the same for all users and thus for the users who have chosen to display their phone number you will be able to view this but for the ones who have chosen to hide this you would have to first get in touch with them through the website’s messaging system. This is usually due to privacy/security purposes.
I am so sorry that you’ve been contacted by such a scammer on our website, we do have a Moderation Team in place that tries their best to ensure a safe environment for our users. However, as with all online platforms, there always is the risk of coming across such malicious users. This is why you have to be very careful and we have a whole section dedicated to this topic on our website: https://help.au.roomgo.net/category/350-safety-centre
Kindly get back to me with the Listing ID of such users to make sure that they are completely banned off our website. Also please get in touch with our Customer Services Team on contact-au@roomgo.net so that we can help you further with your search and rectify this situation for you.
Looking forward to hearing back from you soon!
I rarely write review, but this website just pissed me off.
My listing was not even searchable through the website.
When I emailed several times to their email adress, I received zero response.
Requested for refund but they couldn't do it.
Don't use the website. Go use gumtree or craigslist.
Hello Kenji,
I'm sorry if you were unable to locate your ad on the site and we're glad we were able to sort this misunderstanding out on the phone. What happened is that whenever you edit your advert on the site it goes straight to the moderation process and that takes about an hour time maximum. While the ad is being reviewed you will not be able to locate it on the site. Your ad is live and active on the site, and we have also restarted your membership again for free to make up for the confusion and inconveniences caused.
Thanks again for your feedback and best of luck with your search.
Answer: Thank you for your kind interest in advertising with us. Yes indeed, we do have rooms available on our website in Spokane WA and all across the US, however your search results would also depend on your rental budget and other search criteria besides the desired location. The first thing is to create an account with us through our Homepage https://www.roomgo.net/ to post your ad, and then you will be able to view all the search results and get in touch with your matches accordingly. Should you require any further assistance or a hand with anything related to your search please feel free to get in touch with our Customer Services Department on contact@roomgo.co.uk and they'd be glad to assist you further. Wishing you all the best of luck in your search!
Answer: Thank you for your feedback, I am so sorry to hear that you've been having difficulties accessing your account. There are many reasons that may be causing this issue such as a temporary suspension of your account by our Moderation Team to check some information with you, trying to log-in through a different country website, or merely not entering your log-in credentials correctly. Not to worry simply drop us an email on contact@roomgo.go.uk and we would gladly guide you in accessing your account successfully or even its deletion as per your request. We are looking very forward to hearing from you soon and assisting you further!
Answer: Thank you for your feedback and apologies for any inconvenience caused by our services! I'd like to clarify that the quantity or quality of listings available is not controlled by us, that's something related to your ad and ultimately controlled by you. The matches that you get are relevant to your location, rent price/budget, availability date and other filters as well. I assure you that we have numerous listings added on our website on a daily basis in the USA. Thus I kindly invite you to get in touch with our Customer Services Team on contact@roomgo.co.uk to guide you in having more search results available and assist you further in your search. We are looking very forward to hearing from you soon.
Answer: I am so sorry to hear that the person you were trying to reach turned out to be not advertising at all Karen! Firstly I would like to apologize for any inconvenience this might have caused you. There are a number of reasons why this might have happened Karen, it could be that a malicious user created an account fraudulently using this phone number on our website. Also, bear in mind that this might also have been due to a typo mistake either by yourself when ringing her up or by the user herself when inputting her phone number on her account. To assist you further with this and gain a better understanding of the situation would you please get back to us by sending us an email on frank@easyroommate.com providing us the Listing ID of this user in order to check this further. Otherwise, you can always reach us at +44 203 695 8756 from 8.30 am to 6.30 pm UK time. In the same time, you can always go ahead and flag a user's account using the flag option at the bottom of their profiles when you encounter a situation this way the moderation team will investigate and take action immediately. Looking forward to hearing from you soon and helping you further.
Answer: I am so sorry to hear about your situation and I would be glad to help you. Firstly I would like to clarify that Easyroommate does not interfere in the landlord/tenant business. As we are a classified site and not an agency it is entirely up to the user to contact and agree on all the terms of the contract. Since we do not handle the rental process or interfere in the communication or arrangements between members, we will not be able to mediate at this stage. However, I do advise you to go to local police station and file a complaint if you wish and we will be glad to provide any further information that may be required by the authorities, also kindly get back to me at Frank@easyroommate.com with the listing id of this user in order to take the necessary actions. Also, what we can do at this point is to help create a new search ad and we can activate a Premium Membership for you free of charge to help you speed up the search for the ideal room. Apologies for any inconvenience caused and hope to hear from you soon.
Answer: Hi Lilian, Could you kindly ask you for your email address to be able to check the account if the transaction went through? You can also drop me a line at Frank@easyroommate.com Hope to hear from you soon
Answer: Hi Sonya, Thank you for your message. We have websites all over the world, but our head office is in London, UK. Please let us know if you have any other question. You can contact our customer service directly at victoria@easyroommate.com Kind regards, The Easyroommate Team
Answer: Thank you for contacting Easyroommate Sue. I'd be glad to help you with your search and how to have a safe experience while using an online website! First, to be able to check the ad for you I'm going to need the full listing ID, as the one you have posted is missing a number and it did not allow me to find the ad in question. However, the good news is that there is a really easy way to ensure that you are not scammed - First and fore-most - Do not make financial agreements or arrangements with anyone you have not personally met. You can read more about online safety on our FAQS from here: https://easyroommate-us.helpscoutdocs.com/category/245-scams-and-safety and you can also contact our Customer support directly by email as well from here: Victoria@easyroommate.com Thanks again for contacting us and I'm looking forward to helping you further.
Answer: People looking for accommodation are not the only ones at risk. Landlords are also targeted by scammers. Scammers con money from members advertising rooms by sending payment meant to secure a room remotely, usually by cheque. This will seem above board until they ask you for all or part of this payment back. Once you have partially or wholly refunded the payment, you will discover that the initial cheque you received has bounced. Rental scams do not always involve fake payments directly relating to the rent, they may use associated moving costs as another method. For instance, if your new tenant is moving from another country and claims that they have paid for some belongings to be shipped/relocated to your property - they may invent some convoluted story about needing to make a final payment when their shipment arrives, but have unfortunately (and conveniently) had their credit card stolen. We have a strong knowledge of these scams and we have a dedicated team on Easyroommate that works 24/7 to keep the site safe to use. If you encounter any malicious user again, you can go ahead and flag their accounts using the flag option at the bottom of their profiles, this way the moderation team will take action immediately. We are always here to help you if you would like to check any accounts or if you need any assistance using the site, our email address is: Victoria@easyroommate.com
Answer: Dear Adam, Thank you for your message. To be able to check the interests in your area you need to go to the section for posting a room. This section appears in green on the right-hand side, at the top of the Home Page. From there you will need to enter the address, to select some details about the room and to register your email address. Once your ad is created, you can go to the Search section and see all the profiles for potential flatmates. This is absolutely free and does not commit you to anything. You can also access to the section by clicking on the link below. http://www.easyroommate.com/content/have/profilehave.aspx?id=1&opt=H If you prefer, I can also do the search for you. If you send me in which city you are, I will be able to send you the number of potential flatmates that are currently looking for a room in your area. I would also like to draw your attention that we do have a Customer Service email address, in case you have other questions, or if you want to get back to us directly: victoria@easyroommate.com You can see our FAQ by following the below link: http://easyroommate-us.helpscoutdocs.com/ I hope you will find this helpful. I wish you best of luck on our website. Customer Service Team Easyroommate
Roomgo has a rating of 1.6 stars from 83 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Roomgo most frequently mention premium membership, easyroommate com and customer service. Roomgo ranks 10th among Roommate sites.
Thank you for taking the time to review Easyroommate and I appreciate this opportunity to address your concerns!
The site is free to use and the upgrade is not mandatory, in fact, most of our Members use the site for free. This membership is an additional service that we offer to help our customers with their search. Being a Premium Member gives your ad better visibility and allows you to contact and be contacted by the newest Members.
You can indeed use the site for free, you can post an ad for free, search for flatmates and view their ads for free, communicate with all your Premium Matches for free and send your Basic Matches interest messages for free.
I understand your position on the Premium Membership option, however, we offer a service which means that employees are here to moderate the ads, maintain the site, develop new features and answer customers questions by email. All of that has a cost and unlike other sites, we do not cover it by polluting the site with advertisements or by selling our database.
Also concerning the premium plans, we don't only have the 30 days plan, we have 7 days, and 14 days as well and all these premium plans comes with a free extension in terms of the satisfaction guarantee.
We would like you to contact our customer support team and with their expertise, they will be able to assist you to have better results using the site. You can contact us at Frank@easyroommate.com.