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Luke K.

Contributor Level

Total Points
86

1 Review by Luke

  • Roomgo

8/20/18

Note: Everything I've written is from the perspective of someone seeking a housemate to take a room in my unit, I have no idea how good or bad it is as a tenant.

I can't say that there's too much that EasyRoommate does horrendously bad but the lack of absolute basic features make it come up short when comparing to it to pretty much any of its competitors. My first issue with the site is that the search function is quite honestly garbage, the most apparent problem that stood out to me is that you can't set a price range, meaning that you can (and will) get people that have their budget set below the price that you've set, clogging the results with profiles that likely won't have any interest in your listing at all.
Another problem with searching is that the lack of requirement for people to write their own descriptions makes the site look like it's filled with fake accounts, even if that's not the case it gives a pretty poor first impression and makes identifying potential tenants so much more difficult than on places that ask users to write their own. While it's ultimately up to the users to sell themselves I'd much rather a half-assed, 5 word description of someone than a wall of automated text that makes me feel like I'm reading a list of spam.
Ultimately though, the biggest issue with the site is the way that it handles free and premium users and the features that are restricted to those who decide to spend money. Let me be clear here, if you aren't willing to spend money then the site is near-useless to you, if you don't have premium membership you can't contact people and they can't contact you (beyond "sending interest", which just sends you a notification) unless they themselves have a premium membership. The very idea of restricting a fundamental aspect of a housemate-seeking service to those who pay is ridiculous, especially in a market that relies on having as many people using your service as possible and there are so many other options that have much more generous terms for their free users (i. E. they're actually usable). Honestly, this one thing completely kills the site for me, I wouldn't recommend anyone to use it as the main place to do their search for a tenant and I especially wouldn't say you should spend money on it, there's nothing particularly noteworthy about the site and you'll have much better luck in places that have a decent user experience without having to spend money.

Thumbnail of user seanh44
Roomgo -. – Roomgo Rep

We are very sorry to hear that you are not happy with your experience on our site, Luke, and I appreciate this chance to address your concerns.

Easyroommate is a matching system, so when you register as a landlord, we already do half of the search for you and provide you with profiles that we call "Matches", as they match your location, rent price, and by the help of set of filters we have provided, you get to narrow down your search and make it more accurate in terms of distance, age range, gender and occupation as well. Also, as most of the users are ready to compromise on their needs when running a room search, that's why you will find a slight percentage of profiles with budgets higher and lower then your rent price. But you can always adjust your search results and set them either by nearest, lowest budget, higher budget or newest.

On the other hand, the profile of the roommates can only be what the users make them. If the user is in a rush to start a search and they leave their description blank, we automatically add their name, budget and search area on their behalf.

But, trust that we are working hard to make it more appealing and easy for these members to come back to their account to write a detailed description, as profile and ad quality are very important to us. We are also working on adding more features to encourage all users to provide more and useful details to help them with their search and help us as a portal.

Last but not least, regarding the contact options, I confirm that the site is indeed free to use and most of our users are Basic. With a Basic membership, users are able to see all of their matches, send interest to other Basic ads, but they are still able to contact and be contacted by Premium advertisers directly for free.

We'd like to discuss the matter further with you and see how we can make things right for you. You can email us at victoria@easyroommate.com we will get back to you promptly.

We look forward to hearing from you and earning you back as a happy Customer.

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