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I am indebted to the people who have bothered to report EASYROOMATES.COM for the abject scam that it is. I thank them for NOT being indebted to this thieving hustle of a website. The way I came to find out about these reprobates is this: I was looking to find a room to rent in the St Louis area and I started on Craigslist. I saw an ad that looked promising. I decided to contact supposed landlord/homeowner. Ad was for room with usual amenities and plausible rent. The catch was that it was offering a "private entrance" which ostensibly made it an apartment, but for shared/roomate prices. This was the hook. Everything else was average, showing that they know not to set the bait for Too Good To Be True. I immediately got a response stating that the room was still available, all I would need to do, was sign up for EASYROOMATES.COM. Because I'm hip to the way Craigslist scammers work, mostly attempting to drive website traffic, I knew it was probably B. S, but because I took the time to search about the legitimacy of this site only to find innumerable complaints, that were from people who have lost a great deal more than i have (I've just wasted my time, not my money or identity), I have saved myself from being hustled by these con-artists. Dear *******@easyroomates.com or should I just say VICTORIA (seriously, you thieves can't at least invest in additional names? She's the only member of your support staff? Seriously, every response from ER.com is from a VICTORIA) please don't bother to profusely apologize about the unfortunate misunderstanding, you are wasting your breath. Or maybe I should encourage you to respond, so you waste time, money and show the rest of us to what lengths you'll go to continue this rip-off?
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I am so sorry to hear about your experience and that you are dissatisfied with EasyRoommate!
Whilst I do appreciate you taking the time in providing your feedback I would like to take advantage of this situation to clarify better for you our website and who we really are as there seems to be a complete misunderstanding. EasyRoommate is not a scam but on the contrary, a genuine classified site that has been operating in the flat-sharing business for over 16 years and presents in more than 26 countries around the world, making us the biggest house sharing community in the world.
As far as the experience you had on Craigslist, I'd like to clarify that we do not do such practices at all as we find it completely unacceptable and it is definitely not someone from Easyroommate who tried to redirect you to advertising on our website. I can assure you that we do not need to create fake profiles to persuade users from other platforms to use us as we have been running a legit business successfully for years. We do not take part in these practices at all and it goes against our policies.
Unfortunately, these are malicious users tricking innocent users and trying to scam them through numerous platforms, but this is a complete fraud which unfortunately impacts negatively on Easyroommate. You were in reality contacted by this scammer on another website not by us and please note that the only people representing our firm are us - the customer services team- and our email is victoria@easyroommate.com.
This leads me to the next point, Victoria is only the mailbox name, however, we did have a former colleague by the name of Victoria who used to take care of our English mailboxes, and the company granted her the honor to name the mailbox as Victoria. This is just like we have Karine for the French mailbox, Antonio for Spanish inbox, Frank in the Uk etc. However, these now remain only email addresses names and we have other Customer Services Agents working for EasyRoommate respectively.
Finally, I'd like to highlight that similar to all businesses out there, we will not appeal to everyone. Scrolling through our reviews you will see people who are very happy with their experience with us and you will also surely see people who are not happy because they were not successful in finding what they are looking for.
Going forward and since you are looking for a room in St Louis, please note that we currently have 25 rooms available in this area and you can have a look at these by accessing the link below:
https://www.easyroommate.com/missouri/st-louis-roommate
In order to help you with this hardship and actually help you find what you are looking for we would be glad to offer you a Commercial Gesture such as a Free Premium Membership on our website and invite you to advertise with us so that you can see for yourself that we are a legit website and we are here to help people find their perfect room/roommate.
I hope this helps to clarify better our business to you and you can find our contact details on our website from here:
https://easyroommate-us.helpscoutdocs.com/article/283-the-customer-service-team
Apologies once again for any inconvenience caused and I do wish you the best of luck in the future.