EasyRoomates is just ne of the sites I advertise my many rooms for rent. In the years I communicated with their customer service team regarding site improvements too many times to mention. Imploring them to improve safety, as well as making the site more user friendly and provide better value for both parties. These improvements would-be childs play to even a novice web master. In the 10 years we been renting we have picked up more than one stranded, scammed individual from the Airport via this site. Not due to any action on EasyRoomate part, however it would have been effortlessly preventable with a few precautions, which should be provided to users traveling across continents in many cases. Be that at very least a basic safety protocal / warnings.
Its a business! OK I get that. Add a fee to be verified or find a least labouring option to some level of security. - Its clear ER is very much apposed to anything that remotely spells work. Be that site improvement - being user friendly, update, adding a service option... etc. As a landlord who has several listing, design is so poor I NEVER know which listing the possible tenant is interested in. After countless emails - ZERO results.
What I don't get is how ER remains to be NON responsive to such a consistent level of BAD REVIEWS from people across the board. I read the ERreplies to the reviews from users and sadly it's consistent with how they deal with any suggestions, recommendations or complaint via emails from users. "were sorry" & some lame excuse and that's that!
ER is so poor in preformace and devoid of life force, I had to see if I can find ANY sign of leadership, ownership, any info at all who are the people behind ER.
The company is W3 Ltd. Founded in 1998 - It sure looks like they have not changed much since. YET, Around the globe their usuers have transformed significantly. Bloomberg has some info: https://www.bloomberg.com/research/stocks/private/snapshot.asp?privcapid=241854180.
This page actually has some photos of the founder and his team: http://035a03b.netsolhost.com/team.php
Mr. Yannick Pons -Founder
Mr. John Mayfield -Chief Financial Officer
Mr. Karim Goudiaby -Chief Operating Officer
Mr. Benjamin Block -Chief Technology Officer
Mr. Jeremie Berton -Vice President of Business Development
They own: Vivastreet, HomesForStudents and WhereToSleep
On this site we can read the responsibility of each leader in the team.
Here is a snippet from the IT (CTO)
"As Chief Technology Officer, Ben is responsible for overseeing the technical operations of W3 Ltd. He manages an extensive team of Developers, Project Managers and QA Analysts as well as a large network of vendors and consultants who support the infrastructure and maintenance of each brand. As part of the Leadership Team, Bens input and recommendations are extremely valuable and is therefore involved in many product development projects."
WOW... that sounds great! If this is so... How come ER can't make the simplest of improvements to it's site? How come NOBODY is willing to GROW and GIVE A DAMN about it's users needs? Well it looks like we need a hero with passion in this industry who is hungry to REALLY fill the void in providing service in a world where HOUSING IS BECOMING A CRISIS!