RoomieMatch

I literally paid for their cheap option and found a roommate without them and decided id need another roommate in a few months because i'm subletting. I emailed this when they asked if i was still active and i got a very rude response back. Next time i won't pay for your $#*!ing service jeez. Also their matching percentages were terrible in terms of actual compatibility- i had to do half the sorting myself.

I believe they have sociopaths working for them. I can't figure out any other explanation for this hostile message to me. I posted an ad for my mother who is a senior who needs a roommate by April 1 I started with the free service but then I realized after getting about 10 emails with matches or supposed matches that in order to view them I would need to upgrade. So I paid the money to upgrade the service. I still cannot access the matches, so I sent a nice email to them simply asking how do I access these messages now that I have paid the money since I was still having problems accessing them. Rather than send me instructions to help me out, I got a very rude response saying we refunded your upgrade fee good luck elsewhere! I'm thinking this is just a big scam or that they are age discriminating here. There is no other explanation.

Used Roomiematch to try and find a roommate in Denver. I had read a lot of reviews criticizing the company for being rude to consumers, but that didn't bother me as long as the service worked. Unfortunately, I am not confident that the service does anything. Out of the dozens of emails I received and responded to I got almost no responses. Would not recommend it for trying to find a roommate.

Got bombarded with a ridiculous amount of emails with "matches". This is almost assuredly because there is no easy way to unsubscribe from this garbage, scam website. There's no link to unsubscribe in the email or in the website. No respectable interface or UI. Just a constant barrage of spam emails. So now I'm going to have to mark it all as spam, getting their trash emails for eternity in my spam folder and adding to the spam that other people are going to get. Btw, you can't reply to any of these "matches" without spending $20 of course.

I am legitimately trying to find a roommate and they just reject me for some reason. (I wouldn't know unless I emailed them because they don't notify you). I typed a lot on the freeform questions to the point I thought I was being too wordy. Like what do they want? Also the frontpage of the site almost turned me off entirely.

"find a roommate without
SCAMS
Slimeball rip-off artists screened out"

You are also screening out legitimate people. So is it worth it? That's why they have such awful ratings...

I received about 20 matches. In order to get their contact info, I had to pay for the upgrade. I paid and got their contact information, and emailed them, and nobody has ever replied. And as soon as I paid, I stopped receiving new matches. I have never got another match, which makes me wonder if those matches are real or not. Just a waste of money. DON'T WASTE YOUR MONEY!

I read the reviews at on roomie match and already saw the red flags about rude customer services. But I didn't want to judge on other people's experience and decided to use it myself. I'm going to keep this short but I realize that these reviews are important, and whoever is working in customer service is VERY RUDE and condescending. I simply asked to be unsubscribed and if there was a more streamline way to do so. The responses were so unprofessional I can't believe this is how they are running themselves. It's ironic that this site is supposed to help people who are asking for help, yet this is how they talk to people? STAY AWAY.

I go to the site and can't use it. Click on try to find a room mate and it always brings me to this endless list of stupid questions. I've never actually been able to see a single profile, yet somehow I get hundreds of emails everyday. I've contacted the site several times and only gotten generic email responses with no answers. Total B. S. and a scam, a complete waste of time. I would never in a million years ever even think about giving them a single dime. It's got to be some African scam from over seas.

I thought the site was thorough and funny and ask pertinent questions, initially had a great response after I submitted by profile, then when I "upgraded" no responses at all, resubmitted my profile... nothing, tried to upgrade again... nothing? I am still the same person with the same room to offer in the same location? I am 67 and needed a roommate to share expenses in a 5 b/r house in Las Vegas, and maybe not live alone. But no one at the company even answers my quest for help to find out why? Not very professional.

I've had this service since August, I've had a few successful hits from it but yes the people are less responsive than let's say Roomster.

My main complaint is that every time I relist my room it downgrades my rent price. I put $800-$899 and roommiematch decides to put it down to $600-$699. No customer service. No one will fix it. They claim you can just update your info by refilling out the form but I've found this to be untrue as they took none of my changes.

Seriously what kind of service is this if THEY decide what your rent is?

I first posted a profile that was open to all kinds of listings: rooms for rent, people looking for rooms, people looking to find an apartment with someone. I found an apartment on my own, then paid the $20 to use the full service and submitted a second profile using the same email address, following the instructions on their website. I was trying to advertise an available room. The site never updated my profile, and all of the listings I received from that point forward were people advertising rooms for rent. I had already read all of the extremely contempt laden FAQs and instructions on the site, which were not helpful, so I emailed them asking for help. They sent me a form response to the effect of "It sounds like you're not getting as many matches as you wanted. Here's why that's your fault...". I emailed them back and reiterated that the problem was the type of matches I was getting were wrong. I shouldn't have been getting profiles with rooms for rent. No response. I forwarded them a match showing that my profile was never updated. No response.

So I just called my bank and disputed the charge, because f these people. They seem to detest the people who pay them for this defective service, so make their lives easier by not using it and getting your money back from your bank.

Worst customer service, hands down. They (or possibly I) made a mistake in my original listing. So I read their FAQs and followed the instructions to revise the error. Although I had a paid (called "Cheap" account (which should not matter) the listing remained in error so I sent an email. Instead of fixing the error they condescendingly told me that the answer to my question was in their FAQ. I replied that I had already followed their instructions to a T, I even copied and pasted their FAQ instructions in my answer. I also mentioned that it would have been more helpful to simply fix the error instead of not reading my email and sending me an essentially nonresponsive cookie-cutter response.

They have not sent me a match since.

Their method of matching folks is absolutely brilliant. Their customer service was almost nonexistent. It is clear to me they do not like people. Don't let what seemed to be their cute, snarky persona in the beginning fool you. Roomiematch.com is just plain rude. If that doesn't bother you, then go for.

I am not sure what RoomieMatch is up to and how they are allowed to keep doing what they are doing but it has to be illegal. Like many other complaints, this website sold me a false bill of goods, and then when I tried to find a link to unsubscribe from their deluge of emails I couldn't find any. They need to be looked in to by some sort of authority. Stay far far away from this horrible website or keep them far far away from your main email inbox. This is a case where I really wish I'd used a decoy email address.