RoomieMatch

I am not sure what RoomieMatch is up to and how they are allowed to keep doing what they are doing but it has to be illegal. Like many other complaints, this website sold me a false bill of goods, and then when I tried to find a link to unsubscribe from their deluge of emails I couldn't find any. They need to be looked in to by some sort of authority. Stay far far away from this horrible website or keep them far far away from your main email inbox. This is a case where I really wish I'd used a decoy email address.

ZERO STARS.
This site is run by criminal who use outright FRAUD and DECEPTION to get people to pay for services that they do NOT get anything out of.
They bait you into "signing up" with their services, you fill out a "questionnaire", and then give you a whole list of phony and non-existent people with non-existent addresses, and then charge your Credit Card for services they don't supply.
They charge your Credit Card, don't tell you about it, and then FAIL to give you any information about the people whom you are trying to contact that RoomieMatch supposedly set you up with.
The most laughable part?
They then tell you that they "cannot" respond back via email with Hotmail nor any other email service, because "it doesn't work with their Roommate Match services" when they then use the same Hotmail email program to let you "know" that you are "matched up" with a few potential roommates.
What crimnal duplicity and LYING FRAUD.
AVOID THIS CRIMINAL SITE AT ALL COSTS!

DO NOT USE THIS SERVICE! Their customer service is f*cking unacceptable! I never write negative reviews but this was so bad I was in an utter state of disbelief. At first I honestly thought they got hacked this person's response was so bad! Some context - I used this service 2 years ago and found my current roommate through them. It was AMAZING. I had to reach out to them a couple times. This happened to me last time where it wouldn't let me select the metro area I needed in my initial application so I kept getting matched with people in Boston. I asked them to switch it and they were courteous and the response was pretty quick. To say I am f*cking flabbergasted is an understatement. I didn't even think to look at the reviews before signing up again because I had such a fantastic experience the first time. That was a HUGE mistake. The only comfort in this mind-blowingly terrible experience is that I'm not alone. Whoever they have working customer service are sociopaths who never received love as a child and probably live in a studio apartment alone with 10 cats.

This is the first time I have personally signed up for a website and felt "spammed" and "scammed" by the company altogether. I asked for my email to be removed from their list, emailing them from the same account I signed up with and they responded that they weren't "psychic" & couldn't help me because my email doesn't exist in their database. Meanwhile, I received 12 emails from them TODAY alone. That's 160 emails and counting.

I signed up for roommiematch.com and made the payment on their website. I didnt receive any confirmation mail and the payment didnt show up, and they don't respond to any emails. I wanted it cancelled because I didn't receive any emails with contact details from them as promised. After I cancelled, I get a mail saying that I will get the contact details and they processed the payment. Since they dont have a phone number on their website, I had to contact my credit card to cancel, and they asked me to wait until the payment has been processed. I got the contact number for roomiematch from my credit card company and called them, left voice mails, no response. Finally I duspited the transaction with my credit card company. That's the only time roomiematch responded saying they (in a very rude email overall, and unprofessional too), don't issue refunds. It was a waste of money.

I was not emailed within 24 hrs as noted in the subscription details and roommate emails were delayed when time frames were stated. For example, the company sent me an email saying that roommate details would be sent "today" when in actuality they were not sent until later the following day. Some of the roommate matches did not even offer cell phone numbers to contact them. My real point is that this company is not really offering a valuable service to the consumer by delaying emails, not offering substantial contact information, no photos are provided of candidates, and the company has not replied back to 4 emails that I have written. The customer service of this company can best be described as "non-existent." This should act as a warning to other potential subscribers. Something is wrong here. The company claims to be run by humans, however their lack of response is soulless and robotic. I sent an email to cancel my subscription and asked for future emails regarding matches to stop... seeing as how they were then emailing me about 30 emails a day (1 for each match... I mean, why just not send me to a link or provide them all in one report?)... but they did not stop emailing even when requesting a cancellation. This is super annoying when now you are deleting about 60 emails! I still have not received a response from the company even after contacting the BBB (it seems that the company does not respond to any of the BBB's requests for resolution), and I am still receiving emails one month later!

Roomiematch is a basic screening information service. You go online and answer a detailed questionnaire about your lifestyle cleaning, guests, bills, interests, budget, etc. They review your answers. If your responses are logical/reasonable they accept your application. You will then start receiving emails from the service of other screened people's questionnaire responses. They will send you emails of everyone who is actively looking in your geographical area. They will not filter out matches based on budget. If you find a person(s) that you think are a good match for you. Then pay $20 for a one year membership and you will get all the emails they sent you again but this time with each person's contact info. $20 is a relatively low price for 1 year of service. You can stop the emails at any time and also restart them within your 1 year period of subscription. Don't bother paying a subscription until you find a person that you think is a good match for you.

Yes, you do need to do some work. Yes, you need to make sure your ISP doesn't send the emails to your spam folder. Yes, sometimes the people you email will not respond but other times they do. Finding a place to live or renting out a place is not a simple process, especially these days.
Is this service perfect? No, but I use Roomiematch to find people who I think I can live with amicably. I even ask people who come to me from other sites to go answer the questionaire so that I can get a better idea if we are compatible. You don't have to pay for anything if you don't want to. You can just wait for a paid subscriber to contact you.
Ultimately, you are responsible for your search. Use Roomiematch to screen people or do it yourself.

No further words are necessary. Filled out required fields and waited for response after initial reply from site. Never got an answer!

UPDATE: I changed from 3 stars to 1 because of RoomieMatch's extremely rude and unnecessary customer "service." That said, it is a legitimate service... But should you ever politely reach out with a legitimate need for assistance, prepared to be rudely berated and insulted. The person who runs this site comes off as either a troll or extremely inane, as they seem to lack basic reading comprehension skills. For example, I told them repeatedly that I had no issue in receiving emailed matches to my Gmail account, yet they kept insisting that I must have missed their emails due to my own incompetence. They actually told me that I needed to follow "Email 101," and repeatedly insulted my intelligence. Perhaps it's true that I'm stupid, since I handed over my money to them...

Regarding reviewers complaining about being "spammed" with multiple emails and not being able to view any online profiles, the site is quite upfront about the type of service it provides, and what to expect. Also, users only receive emails with prospective roommate details if you pay $20. If you don't pay, others who have will receive your info, but you won't receive anyone else's.

When I used the service two years ago, I got in touch with several potential roommates, and quickly found one. So two years later when I needed to find a roommate again, I naturally handed over my $20 to sign right back up. Unfortunately I made the mistake of using a Yahoo email account this time, which rejected RoomieMatch's emails without even first sending them to my spam folder. RoomieMatch suggested using Gmail instead and did process this change, but was shockingly rude in its correspondence. They actually said that they couldn't tell if I was "engaging in much hyperbole," when I simply reached out to let them know that I hadn't received any of my matches at the Yahoo address. Also, this time around, none of my matches were responsive. I ended up finding my new roommate using the marketplace on a popular social media site for free.

TLDR: The marketplace on a popular social media site is a much better (and free) option, without the rude customer "service." If you do decide to try RoomieMatch, do so using a Gmail account.