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RoomieMatchReviews 41

1.7

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RoomieMatch Reviews Summary

RoomieMatch has a rating of 1.7 stars from 41 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with RoomieMatch most frequently mention customer service and email address. RoomieMatch ranks 8th among Roommate sites.

service
13
value
12
returns
5
quality
12

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Washington
1 review
13 helpful votes
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I signed up for roommiematch.com and made the payment on their website. I didnt receive any confirmation mail and the payment didnt show up, and they don't respond to any emails. I wanted it cancelled because I didn't receive any emails with contact details from them as promised. After I cancelled, I get a mail saying that I will get the contact details and they processed the payment. Since they dont have a phone number on their website, I had to contact my credit card to cancel, and they asked me to wait until the payment has been processed. I got the contact number for roomiematch from my credit card company and called them, left voice mails, no response. Finally I duspited the transaction with my credit card company. That's the only time roomiematch responded saying they (in a very rude email overall, and unprofessional too), don't issue refunds. It was a waste of money.

Date of experience: September 21, 2015