I first posted a profile that was open to all kinds of listings: rooms for rent, people looking for rooms, people looking to find an apartment with someone. I found an apartment on my own, then paid the $20 to use the full service and submitted a second profile using the same email address, following the instructions on their website. I was trying to advertise an available room. The site never updated my profile, and all of the listings I received from that point forward were people advertising rooms for rent. I had already read all of the extremely contempt laden FAQs and instructions on the site, which were not helpful, so I emailed them asking for help. They sent me a form response to the effect of "It sounds like you're not getting as many matches as you wanted. Here's why that's your fault...". I emailed them back and reiterated that the problem was the type of matches I was getting were wrong. I shouldn't have been getting profiles with rooms for rent. No response. I forwarded them a match showing that my profile was never updated. No response.
So I just called my bank and disputed the charge, because f these people. They seem to detest the people who pay them for this defective service, so make their lives easier by not using it and getting your money back from your bank.