RoomgoReviews 83

I am a landlord, had paid for 1 month premium membership; Sent slightly more than a hundred of emails to the profiles but only less than 10 had viewed and 0 response.

This shows that the tenant profiles are too little or inactive.
Upon 2nd week of subscription, had asked for refund but no avail.

A complete waste of time and money!

For official public review. 1 out of 5 stars. The paid subscription did me no service in finding more arrangements or help me acquire any messages from possible contacts. Easyroomates.com also did not answer my questions when I tried contacting them through technical or customer support.

Came across easyroommate.com.au as i was looking to rent a room in my property.
The site showed potential options but was unable to contact them without paying for an upgrade. Once upgrade done i found that there were very less contacts with proper details, very few responses to the email sent. Most of the site is filled with flatmates who have incomplete or really doggy details.
I have gone through there customer satisfaction guarantee and basically it is also a complete non sense. Sign up pay money and if don't get a tenant we will renew your service for a month.
There is no mention on any thing about what if there is no response to your advert placed or the details of the member you have are not correct or complete.
Moreover the search criteria to narrow down the searches does not work. I search for females and it gives me details of couples, men etc.
Considering people are putting their property for rent is to get some financial stability not be ripped of by sites like these. I don't mind paying if it results in an outcome but this is utter nonsense, the keep sending you matches which are completely opposite to your requirements it is just a waste of time and efforts to look for individuals whom seem legit and than the details are incomplete or near to none.
My advise is stay away from this site and don't pay any money at no condition.
I think if you are paying $49.90 for a service you should get proper commitments from the company

In response to the reply from easyflatmates
Hi thanks for your prompt response and action.
In regards to your explanation, i am sorry but i respectfully disagree.
My ad has all the information a possible tenant will need when looking for a property.
Like any real estate ads which specify smoking, non smoking, pet friendly or non pet friendly, for a couple or family, i have made the listing as through as possible. Giving my preferences as well as what the basic expectations might be in the house hold.
Considering Melbourne has a population of over 4.4 million there will be a few suitable matches to my requirements.
Moreover as your website sole purpose is to find flat mates or accommodations i think common understanding will be to have all people from all race, culture or believe to look for options and advertise there.
The same ad has also been posted to other online platforms like gumtree, facebook, realestate and uni housing sites and i have received much better response in comparison to what i had from your site. If it is a paid service i think my expectation is fair.
Lastly if i had had a chat with someone with in your business i would have been advised not to go for paid advertising or i would have been given a heads up on low results, its quite hard to find where you have the contact us tab on your site. From what i can see first you have to go to FAQ than surf through the topics to find which one is relevant and than there is a contact email provided on that page.
People can contact me for free after 7 days but for me to even look at other people details or contact them myself i still needed to pay for your service.
In other words i can understand your point of view but as a user experience you can see what my complaints and concerns are and how as a paid client my expectations are not over the top.
I do appreciate your response and refund but if there are some restrictions on possibilities of finding enough or suitable matches i will recommend you mention them in your terms and conditions, FAQ or some where on the site. If you are intending to have paid clients than you should also have some ways to verify that the person when placing there details i putting correct information like Male rather than couple as your is a platform where both the tenant and the landlord are in a vulnerable situations, both the parties are strangers and looking to either move in to someones place or allow someone to move in theirs. I am not saying that the users are not genuine or good but there are alot of people who can be harmful. I think as a website you should have some social accountability and that can only be if you have rigid measures on the site.
Thanks again and please know i will like for your company to succeed and i think this constructive feedback is in no way religious or bias

Easyroommate - very promisingly designed and lures you into buying a premium membership. Even having payed for a membership, it didnt allow me to se listings outside of San Francisco (ie for any other cities) and when I tried to use their email system to contact Customer Service, the mail would not send because allegedly I hadnt filled in the "Message" parameter. I most certainly had, with this message - "I have recent; y upgraded my account to Premium. I am not able to search for a room outside of San Francisco. If I click on the option of "All Cities" at the bottom of the page (I'm on the URL - http://www.easyroommate.com/results-room/loc/*******/pic/0/amax/99/amin/18/gen/0/occ/0/rmax/1200/rmin/0/ptyp/0/bed/1/doub/0/furn/0/shor/0), it takes me to a list of states (http://www.easyroommate.com/all-cities/?l=1) from where I click on "California". This takes me to a list of areas in California (http://www.easyroommate.com/All-Cities/california). Now I click "San Jose Area roommates", it takes me to a list of counties/regions of San Jose (http://www.easyroommate.com/All-Cities/california/san-jose-area). All this functions as its expected to; however if I click "San Mateo County" or any other region for that matter it redirect me to - http://www.easyroommate.com/results-room/loc/*******/pic/0/amax/99/amin/18/gen/0/occ/0/rmax/1200/rmin/0/ptyp/0/bed/1/doub/0/furn/0/shor/0 - ie a link to a search query for rooms in San Francisco that I had first clicked on the "All Cities" button on. So I am unable to access any listings outside of San Francisco at a city specific level. Im also redirected to this link if I click on any other of the major cities (for eg Chicago, Boston, Atlanta). Now, I need to look for housing in San Mateo and surrounding areas and I need to do so quickly. Please fix this issue or return the money I have spent in order to make my housing search easier.

Your service needs to ensure that I have access to listings outside of San Francisco. I have a friend who registered for a free account and even they are able to see listings outside in many cities. If I am not as a Premium member, that is something that needs to be fixed.

I hope you attend to my issue promptly.

Best,
Rayaan Anil Khatau"

They must immediately fix my accounts problems or return the money I paid for a premium membership!

This site is terrible - 0 functionality and 0 ability to complain about it - TOTAL SCAM

Beware!

I became a member for 4 HOURS, everything was fine until I had to pay $24.90 for a 30 day Premium Membership in order to contact members or you will not be able to connect with other members. Once you pay there is just a few people to contact. When I wanted to log in last night RIGHT AFTER I PAID my account was deactivated and for NO REASON! I also sent an email with NO RESPONSE! What a waste of time when you have to find a room.

===Your marketing laden response to my review might be palatable if the EM Address I registered with worked. WHICH IT STILL DOESN'T. Thought you reactivated it...

BE VERY CAREFUL when you sing in in EASSYROOMATE. ComThis website, is totally
SCAM
When I signed in I had to pay $24.90 for 30 days Premium membership in order to contact members, otherwise you will NOT be able to connect with other members. Once you
Pay there is just a few people to contact. When I wanted to log in today my account was
Deactivated and for NO REASON
As I read in Website Visitor & User Agreements once the member is deactivated they DO NOT REFUN YOU. So I HAVE SENT them emails and absolutely NO ONE REPLIED and there is NOT a costumer services phone number where to callTotally SCAM!

TOTAL SCAM! Your "matches" aren't even looking to live in the same city as you, that is, if you even get past the bug that wont let your ad post (I tried the website with two accounts, one looking to rent, and one looking for a rental, YOU WILL NOT FIND EACH OTHER). Customer service is corrupt. They say that they are out to protect your privacy, but they wont delete your account and destroy your information after you tell them to. Need I say more? I easily could...

Paid the money, got access to contact people straight away.
2 weeks of fruitless searching, a fair bit of time and effort.

3 Stars because there doesn't seem to be fundementally wrong with the site, just that I got no result out of it. I'd give it another shot if I was in a position to use it again.

For better success include photos, even of yourself. Success probably really depends on market conditions (ie how many people are looking for housemates compared to rooms available).