I am addicted to their simple 100% cotton items.
They're reasonably priced, and the quality is usually excellent.
Old Navy ships relatively fast, and have always had decent customer service.
This year, it's a bit difficult to get through to customer service, but
I will cut them slack because we are in strange times.

Be careful with old navy. I've raved about their yoga wear in the past, but will be careful going forward.

They'll tell you your billing doesn't match your shipping even if you know it has to. I'll be paying out of pocket for two items that didn't make it, even though everything else arrived? They hung up on me, and asked me to fill out a survey for them…like really?

Love it!
The dresses are such a great deal (sales ladies!), and if you are tall---big score- the fit for length is spot on! Sometimes the clothes in store fit too. Go check- if not- try in store- go home and order Tall! Or parking lot to order if it's really cute!
Great value for a few dollars! Do have to say to watch arm holes this year? I don't get that btw? Easy fix... don't sew? Tank top works!
I order usually twice a month or more... free shipping! Coupons! Email for more coupons! Free WiFi in store so you can pull up your coupons while in store!
By far one of my most favorite places to shop!
Keep it up Old Navy!

Why is it that 95% of their ads are now African American people? Is this the audience that you're now trying to attract for your clothing line? I just received an old navy ad and just on the front page there were 27 African Americans and 6 whites 2 of which were standing with African Americans…. I definitely won't be purchasing clothing from here anymore nor will my family and friends after seeing the message I sent them. This is a shame. They destroy our monuments and our towns full of small business owners that lost everything because of them and the whole world decides to let them do what they want now even taking over our advertising? What is this world coming to?

They have cheap clothes at cheap prices. If that is what you want or can afford then this is your store. I definitely feel uncomfortable in the setting of the store. It feels like a bargain basement environment with ugly not made well clothes laying all around. Their new ad campaign is an in your face mixed race couple. Not sure how that does anything but cause attention which can offset their lack of quality or appearance of the clothes they offer. The bottom line is to make a buck from whomever and however.

I had 2 orders delivered to the wrong address (proof picture not my house), upon phoning Old Navy support was told they cannot do anything for at least a week because the original projected delivery date was several days latter then the actual delivery date. I talked with a rep (very hard to understand due to heavy accent) and then a supervisor with the same result even though both could see delivery status as delivered and could see the proof picture on delivery company(Fed Ex) tracking site. End result no action taking, I'm to call back in a weeks time, ridiculous.

Recently, I bought some clothes at Old Navy. They lasted only until the first gentle wash. Colours were running. A light cream colour blouse turned dark pink, brown, purple. Misty pink shirt turned brown. Green emerald top stretched in the wash, colour was bleeding and damaged good items. It looked like their clothes were dyed with watercolour.

I purchased 3 items on 4/8/20, returned two on 5/11/20 and still have not received a refund. Despite multiple attempts, the 800 number simply put me on hold for over an hour and then hang up. The online chat feature always gives the message "Sorry, no agents are available. Please try again at a later time!" Today is 6/11/20 and it is already a month and I still can not reach a live customer service representative. Old Navy needs to step up their customer service department and refund my money back. Lack of customer service is not acceptable customer service.

Have bought their Womens fashion t-shirts last year and loved them! Great value and fit. I am tall 5'11' and XL and to be able to buy a tall T shirt at such a low price is amazing. Colors are good, fit is great and value is outstanding ( bought them at $ 5-10). After many wears they start to wear out but definitely worth the money. Just ordered 5 more!

I've shopped Old Navy's website quite a few times, and my experiences have been good.
They offer stylish, on-trend pieces that are not too "put-there" for a 57-year-old woman to wear with dignity.
I especially like the fact that they offer a good selection of 100% cotton, which can be hard to find.
For good quality casual clothes at affordable prices, Old Navy is a great place to shop.

I placed an order on April 16,2020. It said I would receive it in 5 to 8 business days. I know it will take a little longer because of Covid. It is now March 9 my order has not been processed. I cannot contact anybody on their chat or their phone number. I messaged them through Facebook and got generic responses. The last one said they have no shipping date and I have no idea when it will be shipped. I just want my order. And possibly honesty from Old Navy.

I love old navy for my kids and husband, thought I would love their plus sized line for myself but I hate it. The clothes are cut without curves in mind. I bought one pair of jeans that sagged in the crotch area (I'm 5'10") and slid off my bum. Never again.

The tops are too short if you're tall, and too boxy if you're short. But old navy does have fantastic basics like tank tops and tights.

Fast shipping, I have never waited more than 2 days for anything to come in.

Good quality: the kids outgrow their jeans before they wear out. T shirts have some fade issues but no more than I'd expect. Quality hasn't changed over the years, and the prices are basically unbeatable.

They have hands down some of the cutest toddler girl clothes. I like to get things here for my daughter on occasion. The problem is the lines! Good Lord the lines on this store, on any day at any time are always backed up so far, people end up in the shoe section. I don't think I've ever gotten out of the line/checked out in less than a half hour! The worst part about the lines is the insane amount of tiny toys completely surrounding the check out lines. Being around those toys and candy for a half an hour with a 4 year old is NOT ideal. When you get to the counter after the long wait, the cashiers look like they haven't slept in days- and I don't blame them after seeing the madness that is this store. Maybe it's just my state?..