Phan G.

My resume writer delivered professional and satisfying products and I am very grateful for all her help. Thank you!

I purchased 3 items on 4/8/20, returned two on 5/11/20 and still have not received a refund. Despite multiple attempts, the 800 number simply put me on hold for over an hour and then hang up. The online chat feature always gives the message "Sorry, no agents are available. Please try again at a later time!" Today is 6/11/20 and it is already a month and I still can not reach a live customer service representative. Old Navy needs to step up their customer service department and refund my money back. Lack of customer service is not acceptable customer service.

This is my first time ordering from webeyecare.com so I thought to give it a try given the many positive reviews online and also this is the best price I could find at the time. The box appeared to be tampered upon arrival (see photo). The two boxes of contacts inside were intact and were not opened and the mailing statement was also inside. I tried the contacts yesterday and they were comfortable; I have been wearing this same brand for many years now. I have been ordering contacts online for many years now from different companies and they never arrived in damaged box. Overall, I am happy with the purchase and just curious what happened to the package along the transit route.