Gearbest Is an amazing site that has every single rc toy or rc part you will ever find. They have great customer service and fast shipping. Gearbest is my favorite website.
I have my second order in "gearbest", shipping out at this moment, and was a amazing experience to bought something that i need. Great support, fast shipping, and carefully with client.
For fast delivery in less than 30 days
Good product quality
Products are expensive such as phones that do not open
Product safety
I very much like and do not pay customs
With the product costing more than $ 100
I purchased a cheerson cx-20 when they had a really good sale running on it. The item shipped quickly and arrived in only a few days. Very happy with the experience.
Shipping is very fast, prices are low, they constantly have the best deals. I now use this website more than any other online shopping website. I would very much recommend Gearbest
For its many features such as ease of purchase, low prices and fast delivery
Competitive pricing, prompt despatch and delivery. Haven't tried their customer support as there was no need. Recommended.
A couple of months ago I ordered a phone from Gearbest. I chose the retailer because they sold it for the lowest price I could find and had it in their European warehouse (which I think of as a necessity, the risk of customs, taxes and long shipping times make ordering from China a personal no-no for me.)
So, I placed my order and paid via PayPal. Order was marked as ''Payment verified'' on my profile page, and the next day it was shipped out. I did have some problems with parcel tracking, but that was mainly just the delivery service's fault. Tracking worked, but was kinda delayed. In any case, the package was obviously moving without the tracking too and arrived on my doorstep a week after my payment. The phone was safely packaged and worked without any issues.
The quick experience I had with Gearbest's customer support was also positive. I contacted them through their ticket system asking if I could still change the color of the phone I had ordered. The reply came quickly and in good English, but unfortunately the other color variant was already sold out.
My overall experience with Gearbest was still a very positive one. Aside of the tracking issue I can't really come up with other complaints. I could and have recommended them to my friends, and I'll probably buy from them again myself.
You are the big robber I wait my phone ordered the 17 may and after check the tracking my order is come back to your warehouse because you have Badly written my adress on the order and now you refuse to refund my money and your all response is " please wait more days " I not wait you are a robber asume and your client service useless... I expend more of 2000E on your website now is bye ans my opinion for me and all of my contact is not order on this robber website of gearbest.
At first I was kind of skeptical about buying from them and even the quality of the materials. However after my first purchase and after I received my package I found that both quality and experience was great. My order arrived within the estimated time and complete ( I purchased several items, all from differente categories).
The only improvemente oppportunity is the package tracking. Within Gearbest I just got a "shipped" status all the way. After a bit of googling I was able to find the delivery tracking where I was able to use the tracking code GearBest Provided.
Ordered an item for a Black Friday sale. Okay, fine, I know that it's hard to keep stock on Black Friday. It is now January 10, a full SIX WEEKS after Black Friday, and they still have not shipped the item. First they gave December 30 as the ship date, then they moved it to January 10. I checked today, and now it says January 18. Why bother taking my money if you have no idea when you'll actually have something to sell me? Never buying from them again, no matter how great the "deal" might be.
EDIT: Guess what? I checked again on January 18th, and they updated my shipping date to February 1st! I contacted PayPal and got my money back. AVOID GEARBEST LIKE THE PLAGUE!
Dear Chase,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Please offer us your order number or you can submit a ticket to our support center and write the subject as "complaint from Sitejabber.com".
Many thanks,
Gearbest Customer Service Center
Super store, is always quickly going to orders, very good support of managers, excellent and reliable packaging, all products are checked and excellent quality and always excellent price. Thank you team GEARBEST.
Okay, first of all i boughted fwe thing from gear best and i have to say that i am rly suprised, it's rly fast(but i rly mean fast fast). Only 15 days for package from China to Serbia.It's awesome. A lot of products are cheap and quality.The only one thing what i don't like is packing small packages. I don't know cuz they are comming in little small grey bag and for example i boughted mouse pad and when people was transporting it was a little bit grinned but after a few days it's all cool.
Btw this is my real objective experience and that i am willing to share this with other people. :)
I ordered at 16th of June the cube Thinker I35 and after all I have to say that the shop and te product are absolutely top! The support repsonds very quick to your questions and the deliverytime is good too. The product itself is a great piece of hardware. It works as it is supposed to do. I would recommend Gearbest to everyone!
I order fridget spinner from gearbest couple month ago and it was the worst online purchases experience in my life. And here is detail
- My order took "3 month" to delivered. I contact with customer service and they keep said wait and there was no choice so I did wait.
- product I got was dirty(stain every where) and, 4 cracks top to bottom (It was barly holding stuff together and of couse not working properly, bearing was keep slide out because of crack)
- I contact customer service and send all the picture. They act pretend they care about it, but its been over 2 momth they did not do anything about it
Any one looking for this type of extream stress
Please go for it
Dear Vincent,
Thank you for your review.
Even though unregistered shipping methods do not come with a tracking number, please rest assured that the estimated delivery time is valid regardless of tracking information availability.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a ticket detailing some solutions. Please kindly reply to us there.
Thank you,
Gearbest.com
Great online shop to buy all you need!
I ordered many mobile phones (Xiaomi MI4 W************** on October 27 2015 the last one, only 9 days from the EU warehouse to my home), watches and some tech stuff and the price is unbeatiable, the shipping method is faster than expected and you can choose the warehouse stock ( China, Hong-Kong, USA or Europe).
If you have any doubt with the product or the order, the support team is always in contact with you and they solve any question.
Highly recommended!
Terrible service never received my product they said I lived in a remote location when I live right beside the post office I paid the extra ups fees and I keep invoice and me from more fees and they have not given me a refund
Dear DougLas,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
It would be very appreciated that you could reply us in original tickets.
Many thanks.
Gearbest.com
I made 3 Orders from Gearbest till now and they´r all good.
W**************
W**************
W**************
Very good prices, fast delivery and great Customer Support. I am very happy with my orders at Gearbest.
Hello I buy from Gearbest since August 2015 and I have no complains. I already have issues and they resolved. I bought one month ago a Wltoys A959 and it is a good product, works perfectly. It is a value company to buy good produts.
I have recieve my order very quickly - only about two weeks! This store shpped order very fast and the price for my item was best. This store have very big choise of all items and i will order more in future!
On 16th of August I placed one order (Order No.: W**************) with gearbest and that's my mistake. They advertise that they ship in 4-10 days. When I checked my order status on 21st of Aug, 2015. It was still in processing state. I raised a ticket to know when the order can be dispatched. I got reply that it is prepared to be shipped wait for 3-5 days. When I inquired on 24th of Aug. They still promise to dispatch in 3 days.
After waiting for 10 days when I saw my order is still in processing state. I requested to cancel the order on 25th. I got reply that your order will be cancelled but the order is not in cancelled state. It is still in processing state.
When I inquired again. I got reply "We kindly ask that you wait 2-3 days before you receive the shipping confirmation email. Please wait for it patiently. "
I don't know how to convince them to cancel the order and refund my money.
I advise to keep distance with this site. Choice is yours...
Dear Ujjwal,
Thank you for your feedback.
We have offered you a solution and refunded you in full.
We will totally responsible on our part.
To our knowledge, you have received the refund.
We are really sorry for the inconvenience.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best regard,
Gearbest.com
Overview
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
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- Coventry, WMID, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alex,
Thank you for taking the time to write a review.
We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs.
International shipping requires more complicated logistic procedures, that make the post time between two countries always longer than domestic shipping.
For more details on our shipping methods and whether free shipping is available, please see here:
http://www.gearbest.com/about/shipping-methods.html.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center