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Gearbest
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Gearbest

gearbest.com
Italy
1 review
1 helpful vote
Follow Clauidio R.
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Simply the best!
January 15, 2018

My experience was very great. Gearbest is simply the Best. This is my third purchase... This time I buyed a Xiaomi Mi5S Plus...
Date shipping: 17th November 2017, package delivered after 20 days!
Order number: W**************
The smarthpone is the best buy in my Life...
If you buy from gerbest, you will have to have a little patience, but in the end everything will come to your home, and it will be perfect!

Date of experience: January 14, 2018
Ukraine
1 review
1 helpful vote
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Great!
March 15, 2018

I love gearbest, and it's probably the best online shopping website there is, i absolutely love it. Pretty fast shipping, good quality products, thank you!

Date of experience: March 14, 2018
Italy
1 review
0 helpful votes
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Gearbest
January 11, 2016

Excellent service, fast shipping. Customer service always replies in reasonable times.

Everything I ordered was received in good conditions and 100% matching the website's descriptions.

Date of experience: January 11, 2016
Turkey
1 review
0 helpful votes
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Gearbest excellent seller.
September 8, 2017

Gearbest is one of the product sales best websites. Product quality is very good, customer service always respond quickly and accurately. Excellent seller I recommend.

Date of experience: September 8, 2017
RU
1 review
0 helpful votes
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Good shop
August 6, 2015

My order was quickly sent, support responds quickly. Big amount of electronics. Chip price, frequent discounts. I will definitely use the services of this store!

Date of experience: August 6, 2015
DO
1 review
1 helpful vote
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Very good online store
October 11, 2018

Gearbest is a good online store, good customer service very effective. Fast shipping to USA, Florida, I will buy more in the future. Very recommended..

Date of experience: October 9, 2018
Brazil
3 reviews
5 helpful votes
Follow Rodrigo G.
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I ordered a mobile phone and the day after of the purchase the status changed to "packed".

After 6 days i asked then at chat and a staff said to just wait more few days to be shipped.

After more 4 days i opened an ticket asking about the shipping date and an another staff said to me i needed to wait more 20 days to the product be shipped or accept a refund.

I have already bought 7 screen protectors and 3 cases at this same store to the phone and all was shipped, except the smartphone.

What I should do now with those cases and screen protectors who was already shipped to me? I have to trust to this store after they lied to me?

Why i should believe in the staff saying to wait more 20 days to have my order shipped if at march 13 i have ordered a different smartphone ( WP**************) who never was shipped and the store makes me wait untill 5 may to canceled my order?

Date of experience: June 29, 2018
Lily L. Gearbest Rep
over a year old

Dear Rodrigo G.,

We apologize that your order is taking a long time to process.

Stock and availability shown on our site is for your reference only.

While we strive to provide the most accurate and timely information, availability may change between the time you add an item to your cart and the time we receive your order.

Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

We have contacted you via our Support Center about your order. Please reply to us there.

Best regards,

Gearbest Customer Service Center

Virginia
1 review
5 helpful votes
Follow Linda M.
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CROOKS!
March 4, 2016

STAY AWAY FROM GEARBEST! I ordered a dash cam as a Christmas gift for my husband. I got something I could not even identify that turned out to be a "vaping valve" that sells for $20 on their site. As petty as this may seem, I was devastated because I couldn't afford to buy a replacement dash cam before Christmas, even though I knew my husband would understand. In early January, I sent the vaping valve back to China at my expense, but they claim it never arrived. I have asked Gearbest to just refund me the difference between what they have in the valve and what I paid for the dash cam, but they will only offer $15. What an insult! I wish I had checked into Gearbest before ordering. When I did start looking, I noticed the same phrases and grammar errors in many of their 5 star reviews. There is also a warning on the TrustPilot site about the integrity of the reviews for Gearbest.

Date of experience: March 4, 2016
Lily L. Gearbest Rep
over a year old

Dear Linda,

Thanks for your feedback. We’re sorry you’ve had this experience.

To reach our customer support please click this link if you'd like to talk about the specifics of your situation: http://www.gearbest.com/about/contact-us.html. Furthermore our team has already contacted you in the ticket regarding your order. To respond to us please sign in your Gearbest account and Click " My Tickets ". Thanks

We look forward to hearing from you soon.

Best Regards
Gearbest.com

Germany
1 review
0 helpful votes
Follow Juan M.
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Lowest prices, great products and fast shipping! GearBest is everything you want in an app for finding everyday items as well as obscure specialty items.

Date of experience: November 29, 2017
Morocco
1 review
1 helpful vote
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Perfect
February 23, 2018

Im happy to use Gearbest for shopping, shipment is fast, high quality and guarantee, just originals products, excellent prices and support is great.
Very recommendable

Date of experience: February 22, 2018
Oregon
1 review
3 helpful votes
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I ordered 6 lites---#*******, #ll*******. Package arrived after 3 weeks. Was short 3 lites. Waited for a second package, none arrived. Attempted to use their conversation link, but to no avail. They do not want to hear that an item(s) was not received. ORDER AT YOUR OWN RISK! Ilike the lites I received, but I paid twice the price I should have. I typed in the invoice # from their website, they failed to recognize it those #s are:
*******208 SGLBZ*******559

Date of experience: April 25, 2016
RU
1 review
0 helpful votes
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Good choice, reasonable price
January 12, 2018

Well... gearbest is getting higher in my favorites short-list because of rising quality of goods, support, number of sellers, and GB points (like -30% discount=).

Date of experience: January 11, 2018
Brazil
1 review
0 helpful votes
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Gearbest is top
January 11, 2018

My experience with the Gearbest store is excellent. I have already purchased several items and all arrived on time and running everything correct, reliable store.

Date of experience: January 11, 2018
Ireland
2 reviews
5 helpful votes
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Gearbest just refunds and cancels your order and don't even write why when you order about USD 10 and use your collected points to reduce the price, so when you think - "yes, I can use my points", then think again.

Date of experience: November 14, 2015
Lily L. Gearbest Rep
over a year old

Dear Enn,

I want to start by extending our thanks to you for providing your extremely valuable feedback to us.

We wish to let the customer know that we are extremely sorry for the inconvenience we may have caused. Clearly, our communication fell short of the usual standard and, for that, we sincerely apologize.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.

Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.

Best Regards,
Gearbest.com

Brazil
1 review
0 helpful votes
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Great online store
April 30, 2018

My experience was good I had no problems with posting and sending, I kept in touch with the store through the tickets and all of them were answered, tried to the maximum to solve the problems when they existed, so I recommend and I intend to make more purchases

Date of experience: April 28, 2018
GB
1 review
3 helpful votes
Follow I D.
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LOST COMPLETE CONFIDENCE IN THIS SERVICE.
1) they screwed up my delivery address, mixed post code from card address with delivery address, said to me after late ticket reply it can't be changed. Excuse me?
2) sent tracking information that said delivered. NEVER RECEIVED IT. Followed up on their tracking info, called up deliver depot, which was Yodel, who told me, the tracking info given displayed a completely different name and person, so not my package. Excuse me?
3) submitted ticket after ticket. No telephone number, though their site states 24/7 telephone service. Ticket replies come late with apologies to late replies and no resolve.
DODGY. FRAUDULENT SERVICE, me thinks. STAY AWAY.
4) asked to be called. Asked for manager to contact me. Asked for telephone number. NO REPLY.

-- WILL REPORT THIS SERVICE AND PUT IN A LAW SUIT SHORTLY.

Date of experience: October 7, 2015
Lily L. Gearbest Rep
over a year old

Dear customer,

I want to start by extending our thanks to you for providing your extremely valuable feedback to us.

From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number or ticket number so that we can offer a better solution?

We want to say thank you for providing us with important information about your situation.

Best regard,
Gearbest.com

RU
1 review
0 helpful votes
Follow Aleksey A.
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Order No.: W************** May 03,2015
Excellent product. I would recommend to buy. Shop the best. Stay in touch promptly respond to all questions, very fast delivery. Pros: YiHi Chip with StepDown (in PWM modus) Spring loaded 510 center pin Magnetic battery door Silicone sleeve Buttons have silent click Nothing rattle Cons: No locking function

Date of experience: September 5, 2015
Italy
1 review
0 helpful votes
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Quality as expected and good service
March 13, 2018

I'm a frequent electronics buyer and I was searching for a smartwatch. After searching for a while I decided to buy the amazfit bip and I found that gearbest provided the best service in supplying it.

This is the best choice I ever did. The watch it's exactly what I was searching for and the online support was very helpful, trying to resolve every question I did and achieving in satisfing them.

Very appreciated online shop

Date of experience: March 12, 2018
New York
1 review
0 helpful votes
Follow Todor S.
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I found out about GearBest.com a few years ago and since then my home and lifestyle changed quite a bit. The tech I've purchased from this website is always delivered promptly to Bulgaria and the quality is outstanding, especially when we are talking about Xiaomi products. Gearbest maintains the lowest prices for quality tech items when comparing the same listings to Banggood or AliExpress.

I've purchased from small car cameras, smart home bulbs to smart phones and vacuums for me and my whole family. To be honest the quality of the products is better than the quality of the same product when purchased locally.

I'm occasionally placing order for apparel items and they've proved to be of a good quality for their cheap price. I'm currently waiting for 4 pairs of shoes/trainers and can't wait to receive them.

There is great customer loyalty scheme where you get points for every dollar you spend and then use these points to partially fund your new orders.

Support is great - efficient and extremely helpful. The ticketing system is amazing.

Overall I've recommended GearBest to so many friends and will keep on doing so.

Date of experience: January 2, 2019
Greece
1 review
0 helpful votes
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I bought the Xiaomi Mijia 0.5mm Sign Pen and all I can say is that we are talking about the most axiopisti company that exists on the internet, and I say this because it has authentic products at the best prices of the market and the customer support is raising very high in the rankings.

Date of experience: March 15, 2017

Overview

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441