Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
GB can never deliver in time, and it's always bit of a hustle to get your money back (well It could be worse). Can't recomend.
En Gearbest, encontraras una gran variedad de productos de la indrustria china.
Eh realizado compras desde un telefono hasta ropa, pasando por piezas de ordenadores y hasta productos para instrumentos musicales.
En temas de envio debemos saber que nuestros pedidos saldran desde china por lo que demoran un poco amenos que pagemos por servicios mas rapidos (recomendado para compras al por mayor), esta pagina proporciona un numero de seguimietos para envios gratis, cosa que muchas otras paginas cobran.
Cualquier duda o consulta sobre los pedidos tambien podemos contactar con su personal de atencion al cliente que no tarda menos de 12 horas en respondernos.
Tengo pensados comprar muchas otras cosas, sin duda es una pagina muy recomendable.
Gearbest is an awesome merchant website. In fact, they sell a huge amount of different products, at very low prices!
The only issues are the dispatch time and the shipping time (Which is normal for this one).
You also can use points to reduce the price of items you buy :D ! There are also a lot of sales.
Finally, the support is very good and helpful!
Terreur4play.
Order: WW**************
Date: 08/20/2017
My experience about Gearbest
1 month ago, I had my first experience on this siteweb.
My order took 3 weeks to get to my house, for me, it was very fast in the shipping method that I selected.
When my order arrived at my house, the order arrived in perfect condition.
I was very satisfied with my purchase.
Thanks Gearbest.
I bought a lot of products on Gerbest and all my experience was fantastic, I like friendly interface and lots of discounts, shipping, they have an excellent support team who is always ready to help.
A) Is a pleassure for me be part of your costumer reviewers. I´m very happy for this, because your buissnes service is one of the best choices to buy one of the best deals in all the world. The service recived by gearbest is perfect. I always get my products in good time of shipping, good quality, and very cheap stuff. I choose gearbest because they have a lot of interesting things with the best price, and they offer a good customer service post selling. The website is very easy to use, and easy to find the things what are you looking for without expending too much time.
Finnaly, i recomend this online shopping web because i found the best quality products with the best deals and good prices.
For more then 1 1/2 years I am a gearbest customer, never having any kind of issues, whatsoever.
Reasonable shipping time for free shipping from china to europe (you can even chose express shipping, but then you sometimes have to pay a shipping fee).
All the products I ordered were of good quality, will definately order again.
Everything with all my purchases until now was awesome. Prices are really great, shipping time is normal, customer service is perfect as well.
I ordered like 20 times and absolutely love it. Customer service is good i got once an full refund from them. Items are with good built in quality. I will surely buy from them again
I bought much items on gearbest. And they are really nice quality and cheap. And when u review ur ordey gearbest giving you GB points. I did bought wrong item and i write on ticket. It was %100 my bad but they solved it nice. Shipping really fast then other sites. I live in Turkey. Here shipping time 1-2 weeks in.
Ultimamente he comprado varios artículos en gearbest, concretamente un xiaomi mi gateway y dos sensores de temperatura. Todo llegó perfecto en poco más de dos semanas. Tienda muy recomendable
I have lots of orders, all the products are real and orİginal. Gearbest staff are very kind and help you about your orders. Shipping time about 20-25 days.
My last order was on 12.11.2017, i have got this order on 08.12.2017.
Me experience with gearbest was always positive, I don't have to pay taxes and normally ships fast.
There's a cashback (gb points) program, so you can save even more.
My top online shop to tech stuff!
Ottimo shop, acquisto da diverso tempo, prezzi ottimo e con un supporto eccellente sempre pronto a risolvere nel miglior modo possibile qualsiasi problema... lo consiglio :)
Ottimi prezzi e spedizioni in linea con le aspettative. Grande quantità di oggetti.
Ottimo servizio post vendita.
Veloci anche nella risoluzione dei ticket aperti.
Hi, i am Jhunl3 and i like to share my opinion about Gearbest!
I did buy soo many itens, good store, low prices and great products... i will keep shopping much more.
Order: (W**************)
I have been using this store for several months. I ordered them from Eleaf ASTER RT with MELO RT 22, bought it with a very large discount, the parcel came very quickly to me, there was no damage. In general, the store is very satisfied, I will continue to order from them.
This is one of the bests e-sellers I have bought in internet. Prices are very low and service is optimus. Products are sent as fast as possibly and arrive at destination in perfect conditions. I recomend it very much.
Good product, good price, good service, so good experience.
I highly recommend, especially the xiaomi products, fast delivery, cargo to Turkey lasts 15-20 days, site interface is easy
I have placed many orders in Gearbest. I have always had a good experience with my purchases. The pre and post sale service is very good. The guarantees are very good and the treatment is always very personalized. I really recommend this store.
About the Business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Juhani,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Could you please tell us your correct order number or tracking number or ticket number so that we can offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
Gearbest.com