The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
I had never bought for Gearbest. I knew the store by videos on youtube. I decided to buy a cell phone in Gearbest because I saw that there was a discount coupon and I trusted the recommendations they gave me about the store. I bought the cell phone and I was surprised how quickly they sent the equipment after payment. They sent the cell phone the next day.
And I was even more surprised how quickly it came to my hands, the shipping was free and I arrived in two weeks from the payment. I was used to receiving orders from China in one or two months.
I meet GearBest in Black Friday.
I bought 8 different products and all products have special price/discount codes and free shipping.
I'm living Turkey and free shipping very important for price advantage.
Thanks GearBest:-)
What makes me buy in the gearbest continues is the way that they attach useful to pleasing as the various way of payments to the most as they send gearbest creates a way of loyalty their clients with incentive programs, points and exchanges are done in a harsh way and safe, without counting the democratic form that Gearbest lets your customers speak of their products in their review.
I want to share with you my shopping experience. I order a lot in online stores. I especially like buying electronics and smartphones. Girbest is one of the best online stores. There are the best prices, product availability and delivery speed at a high level. The support service always advises and quickly resolves all issues. I recommend.
Very good site, a lot of objects, a lot of assistance, i bought amny object for a very low price and very high quality.
You can make points for have a discount simply with a good review of the item that you buy.
A lot of contest and flash sale.
Tracking it's good and you can choose a lot of ship option for all price and velocity
Earphone Xiaomi Piston In-ear I ordered in store gearbest. This product came to Ukraine for three weeks. The product came in original packaging, further Packed in the package. Price, quality of goods, terms of delivery, I was very pleased. Product product fully complies with the specifications. Great store. Thank you.
GearBest Service
Is an excellent site to make purchases and be sure that you arrived in your country of destination, so the warranty service is adequate and you return it if you have been defective or damaged the article, and most grateful is that he works with paypal which is a very secure payment service
My first order from gearbest is 5 Xiaomi Dafang 1080P Smart Monitor Camera on Nov 10 2017 order #W**************, there was a problem with the courier but gearbest customer service really helpfull.
The items arrived safely. All 5 working great. It was a great shopping experience from china online shop.
Great coupon and promotions, the app working good. Will buy again from gearbest in the future.
Buenos precios y productos de calidad. Servicio de atención al cliente muy atento.He pedido multitud de productos, desde electrónica hasta ropa. Los precios más ajustados desde el mercado. SI algún producto no era el deseado (por ejemplo, en la talla de ropa) siempre ofrecen algun tipo de alternativa.
Lo único que podrían mejorar es en los tiempos de envío, pero eso no depende tanto de la tienda si no de las empresas de transporte.
Good prices and quality products. Very attentive customer service. I have asked for a multitude of products, from electronics to clothing. The most adjusted prices from the market. IF some product was not desired (for example, in the size of clothes) they always offer some kind of alternative.
The only thing that could be improved is in the shipping times, but that does not depend so much on the store but on the transport companies.
(PT-BR) Decidi escrever em português também, como moro no Brasil, ficava com medo de comprar fora do meu país, mas a Gearbest é uma ótima loja para compras, o pagamento é facilitado, da pra pagar por cartão de crédito, paypal e boleto bancário, eles despacham os produtos bem rápido e mesmo escolhendo um frete mais demorado os produtos sempre chegam rápido e bem embalados, usei o suporte uma vez e foi resolvido tudo bem rápido. Meu último pedido W************** 03/12/2017 foi enviado e já está em transferência pro meu país. Quero agradecer a Gearbest por sempre me atender tão bem, pretendo comprar mais coisas.
(EN) I live in Brazil, and I was afraid to buy out of my country but Geabest is the best store to buy, has the best payment methods, delivery is fast and safe, the products arrive well packaged and without crumpled or broken. I already did 5 purchases and all arrived in perfect condition, my last order is W************** dated Dec 03,2017 is already in transfer to my country, I highly recommend it because it is fast.
"Always have coupons and I would definitely return to buy more stuff."
From my experience buying at Gearbest, it is the best Chinese shop.
I am a regular buyer of gearbest. Really a very nice website, the prices are lower than other site, the delivery time is reasonable. Customer service fast and effective. I buy since gearbest it's been 2 years without problems.
In this store I have already made several purchases: phones, a router, a knife. Package parcels are always good, delivery is fast. I had to write a ticket once, because the store suspected the backlog of the order, although I really did the same order 2 times (it was necessary), the ticket was decided in 2 hours and both orders were sent on time. Also, I often used coupons, which the store puts in social networks and reduced the already low price. I recommend this store.
I'm trying to write my own experience using Gearbest so far. I made several orders in various articles, phones, homegears, HiFi and everything was good so far. Shipping to Italy with no customs and sometimes with very short shipping times (6 days! Amazing!).
I would reccomand the purchase on this store absolutely.
Well, I can definately say, that I'm a experienced buyer on China's websites. It gives me a lot of fun. However, the delivery of goods is the fastest on gearbest. Support has only 24h for reply and they have never broke this rule :)
I got the appropriate fiyata products with coupon code.
Have very good customer service.
The few times I communicated with customer support were always satisfactory.
I will take it back from Gearbest and I will invite the same to others safely.
I have already made several purchases without website, all the options are welcome... Great store and great prices... I made a purchase of a mechanical keyboard and I am very satisfied with a purchase.
I bought some products with Gearbest. The products purchased have good quality / price ratios and in the future I will buy again through this site, but I have encountered some problems such as delivery times a bit higher than other sites and often the lack of traceability for most of the transport period.
Once I had to cancel an order because shipping times were getting too long without being informed, but I immediately received a refund. Therefore I recommend this site for the good quality of the products offered at competitive prices and in some cases at exceptional prices (occasionally there are super deals!) even if you need some patience to receive the goods.
One of the best! Easy to buy and cheap prices! You can check the comments on every product! And free shipping for many items
I have bought several products and i am really satisfied.
I just hope they find a way so the products arrives to Europe without and customs fee.
I really recommend cause the products are brand new and in perfect condition
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.