Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
I recommend this page not only for the price and offers they have daily, but for the confidence that you can have with the page.
All the orders made on the page have been very successful without any bad experience.
Gearbest have everything I need - low prices, free delivery, assortment, and most importantly - promotions and discounts, when you can buy something very good very cheap. Shipment is pretty fast, and support always help if I have any issues.
I can reccommend this store to my friends, great store!
I have bought some rc hobby parts from gearbest and they have been as described. Shipping is reasonable fast to Finland and packaging has been sufficiently well done.
Overall I've been very happy with purchases.
With many doubts in my mind, i started shopping with gear best with inexpensive products as trial soon i started to like it for the " priority shipping "now i will shop in future too. Over all very good then other sites which has slow shipping which takes months and expensive expedite shipping as long as priority shipping is avail i can place my orders with hope
Excellent site of electronic products with very affordable offers. Shipments always accurate and at the top. I am a fan of Xiaomi and on November 7,2017 I bought the Xiaomi mijia Car DVR Camera. Great product even if unfortunately it remains with the Chinese language in the settings menu. In short... highly recommended site
I bought a battery charger Opus BT - C3100 V2.2 at gearbest.
I received the goods of good quality. The delivery was fast. Happy with the purchase.
I already make more than 80 orders in the store, I consider a good customer but a store not with the good customers. When it is to buy, a store is very helpful and solve everything quickly, when the product presents some problem to a store everything to hide and harm the customer. I bought a smart watch and presented problems as soon as I took it out of the box, I already sent messages to a store they just ignore me, they never solve the problem and give me back my money. The store has lousy customer service, be careful.
I bought my MI a1 right at the launch day from gearbest, it took one month to be shipped (which is understandable since it was pre sale), and the phone arrived on Brazil really fast, well packed and the phone is amazing and the price was sooo nice. The support from gearbest is always fast and clarifying, always ready to solve my problems. Definitely will be buying again and commendating to friends and family.
10/10 gearbest.
+ 1 xiaomi fan, +1 gearbest fan.
Gearbest è uno store affidabile e veloce! Continuerò ad acquistare da Gearbest! Consiglio Gearbest a tutti!
A Gearbest, tem um processo de despacho de produtos excelente, o que acontece é falha por parte dos transportadores, e principalmente aqui no Brasil, com essa greve de Fiscais de Receita e dos correios que atrasou tudo!
Mais de todas as vezes que comprei na Gearbest fui bem atendido
I already made many orders on Gearbest with 0% of failure. The best is the recently order a Lipo charger which was out of stock. They replace the order with a better charger with no any extra cost. Maybe the live chat system having some bug but you can use the ticket to contact them or even Messenger. About product quality so far i never had any broken/damaged item. All works great on arrival. To get best deal wait for the flash sale its totally insane price.
Really recommended.
Soy de México y he realizado más de 10 pedidos en la pagina online GearBest, he tenia una muy buena experiencia con ellos. La velocidad de envío es muy rápida incluso ahora que es la temporada fuerte de envíos, todos los productos se han empaquetado muy bien, por lo que no hay ninguno que haya venido roto. Su centro de atención está en un excelente nivel y responden lo más rápido posible. Cuando ocurre un problema de envío GearBest, te brinda una muy buena atención. La razón por la que he comprado en GearBest fue por recomendación en redes sociales.
I bought many products from this shop. I didn't have any problems with my order, delivery or customer service. I can recommend gearbest.com to everyone. Simply great. My order was: W**************
I bought GearBest many times
When I need something, I always look for GearBest
My last order is W************** of 27.11.2017 17:46:50 Original Delivape 1.0ohm Resistance Wire (10pcs)
GearBest is a great store!
Compré un smarthphone de la marca Xiaomi (celulares dificiles de conseguir en mi país), además de una funda y micas protectoras, todo eso a un precio mucho más bajo que el que podría obtener en mi país.
El servicio fue muy rápido, obtuve los artículos en el tiempo estimado y llegaron sin daños a mi casa.
Hi sitejabber's users, I'm Tarık and I'm a student from Turkey. I like online shopping to much so let me say a few things about Gearbest. With coupons and points, products can be bought very cheap. I recommend the GearBest all to everyone. Delivery of all my products is fast and workable, although packaging is bad.
Do not forget to look at coupons from the internet for special prices. If you want you can choose paypal for payment method.
But sometimes they say that they have not stock to you when they send the product of your friend who bought the same product after you
I liked:
Very good price.
You can earn points than you can use for discount
I didn't like:
Tracking information is not good on GearBest
GearBests Web design
Ordered tablet that never came as it was out of stock. Took my money but No communication when it will become available and getting a refund was a major headache. Customer service never answered simple questions Will never buy there again.
Dear Christine,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
Could you please tell us your correct order number or tracking number or ticket number so that we can offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
Gearbest.com
Uno de los mejores sitios online internacionales para hacer compras de pequeños utensilios, electrónica y gadgets, y un sin fin de artículos disponibles.
Mi experiencia con este sitio es excelente, el servicio al cliente es uno de los mejores que hay en comparación con otras tiendas internacionales online, cualquier problema lo resuelven de una manera rápida y satisfactoria para el cliente ( cosa que valoro mucho cuando voy a comprar algo por internet).
Tiene un sistema de reviews que te ayuda a conocer mejor el producto que estas buscando y ademas te da la oportunidad de compartir con la comunidad tus impresiones sobre el producto, obteniendo a cambio puntos canjeables en tus compras.
Ofrece la posibilidad de pagar mediante paypal, la forma de pago mas cómoda online.
Como punto negativo, el tiempo que tardan los envíos. Sin embargo en casi todos los productos tienes la posibilidad de elegir envió gratis, lo cual es muy bueno.
En conclusión, una gran tienda llena de comodidades para el consumidor. Muy recomendada.
I have been shopping from gearbest almost a year I bought some items from the site and the shipping time, quality of the products and packaging was spot on
Foi a minha primeira compra de algum produto importado, sempre tive muito receio, mas Correu tudo perfeitamento. Depois de enviado, tive meu celular Xiaomi mi A1 em mãos em 1 mês! Otima qualidade o aparelho
Estou muito Satisfeito!
About the Business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Francisco,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a ticket detailing some solutions. Please kindly reply to us there.
Best regards,
Gearbest Customer Service Center