Amazon DE

I ordered from Amazon DE on Feb, 14,2025. They took EUR 101,26 which is USD 108.43 out of my account. I received an email that the order might be lost and to cancel for a refund. I cancelled twice and never received a refund. I chatted and called with the German Amazon Site and received no help. I was asked twice to download a government ID in order to get my money back. I was not ask for an ID to download when Amazon with drawer the money.
I am a prime member for 10 years and never had any problems with Amazon. I also called the US Amazon, but they can't assist me, because it's in a different country.
Be careful buying from Amazon. De. I will cancel my prime account, if no one is responding to this matter. I am so disappointed the way Amazon is turning.

Placed my order and payed for it then my account was blocked due to suspicious activity my shipment was recalled and they told me i will not get my money back that i have to go to my bank to fill some forms absolute disaster of a page never dealing with them

If you enjoy waiting endlessly, being ignored, and dealing with unreliable couriers, then Amazon Germany is the place for you! My recent experience has been nothing short of a disaster.

I ordered a mouse—just a simple mouse—thinking, "It's Amazon. How hard can it be?" Well, apparently delivering an item in a timely manner is an impossible task for them. They handed my package over to a cheap, no-name courier who never delivered it. Weeks went by, and all I had was silence, frustration, and the looming realization that I had just paid Amazon to give me a headache.

After over a month of waiting and chasing them for answers, I finally threw in the towel and asked for a refund. But wait, the drama wasn't over! It took over a week for Amazon to return my money. That's right, not only did they fail to deliver, but they also held my money hostage like some kind of twisted retail ransom.

This wasn't just poor service; it was an outright betrayal of the trust I had in Amazon. If they're going to cut corners with bargain-basement couriers and treat customers like an afterthought, they should stop pretending to be the reliable retailer they once were.

Do yourself a favor: avoid Amazon Germany unless you want to test the limits of your patience.

Terrible store - unbelievable decline in service quality. The order was split into several sections. Not a single one arrived. I contacted customer support, and the responses were even worse - scripted replies, zero interest in you and your order. The customer support from the Czech Republic lied to me, saying the order didn't arrive due to a block on funds in my bank, but the international support started refunding my money in part. For a while, my profile showed that the order was lost, and then any information about the orders disappeared. I still haven't received all my funds. My wife placed an order right after, unfortunately before I could warn her… it's been 2 weeks and it hasn't arrived either. I am disgusted with Amazon DE. I will never place an order through this primitive store again. They used to be OK, everything worked… now nothing

Disaster, pure disaster. After years of excellent experience with this company not sure what happened recently. As many other say - 6 out of 7 orders not delivered (they contracted cheap but by far the worst carrier which do NOT deliver to customer addresses).
Instead, they pretend they tried (say unsuccessfully) and place packages to their "pickup point" in different cities around refusing all requests for proper delivery.
Their tracking shows the orders have been delivered but in reality they are somewhere in another city (in some farmers food shop, other in painting props shop, etc.).
Amazon Customer Service is absolutely impotent, just apologizing all the time but unable to do literally anything with that arrogant carrier.
No other way than to avoid ordering from them - never more. It´s a pity, but this is definitely the beginning of the end of another legend...

Customer service suddenly dropped significantly in the second half of 2023. I have used amazon for 13 years. It suddenly supports English language in chat and phone. Only emails are allowed. Customer service was outsourced to somewhere else. The agents can't do anything about it. The logistics routes to Czech Republic dont get any improved and even get worse. Customer service becomes ignorant. Amazon for me was one of the best in Europe and now it is just a cheap website and service now. Price of all items also were increased a lot in 2023. I try to avoid now and buy from other online shops separately.

I've always trusted Amazon for my online shopping, but my recent experience has been a huge disappointment. I ordered the Samsonite Freeform Hardside Extendable with Double Spinner Wheels, Amethyst Purple, 2 Piece Set (21/28), but I only received the 21-inch suitcase. Instead of sending the missing items, I was told to return the entire order. On top of that, I was required to arrange and pay for the return shipping myself. Despite reaching out to customer service multiple times, I received no helpful support. I expected better from a company like Amazon, and this experience has really shaken my confidence in their service.

AMAZON SOLD ME RETURNED ITEM AS A BRAND NEW!IT ARRIVED IN DAMAGED PACKAGING WITHOUT ANY WRAPP!THEY JUST DROPPED IT IN FRONT OF MY DOOR WHEN I WAS NOT AT HOME!WHEN I SENT THEM PICTURES OF DAMAGED ITEM THEY TOLD ME THAT THERE ARE NOT VALID FOR THEM!CUSTOMER SERVICE DOES NOT EXIST IN AMAZON!

This is the last time i buy from these unprofessionals scamers!I order a resistant band and when i recieve it where broken in many places.So i return the item and they recieve it on the 20th of September.Today (23/09) when i spoke with their customer service they say that they recieve the item but they want 20 DAYS to process the return!This is totaly unbelievable and totally unprofessional and frustrating and this is the first time it happens to me to wait 20 days just to see my return.So this site is only to buy and if something happens they "punished" you because you recieve broken item!Stay away from them buy from other Amazon NOT FROM THE AMAZON.DE they do not respect their clients!

The worst experience we ever had with an online seller. The product iPhone 15 ProMax was never delivered and we had to claim a chargeback to get our money back. Their team was very inefficient in solving the problem, so we had to oppose the transaction through Revolut and got our money back after more than 2 months and after endless discussions. I do not recommend this company and we will certainly not use it in the future. Problems can happen to everyone, it's how you deal with them and find solutions that matter. And here Amazon.de was a huge fail.

It has taken me at least 5 attempts to get Amazon to understand that the item I returned on Jan 30th was refunded and the cost of post was also refunded all in early March. Amazon in error also returned the item itself to me. The value is over €500.
I was honest but it took me five attempts to get Amazon to understand the error and they asked me to send the item back to a different address and they would pay the postage. On March 26th. They now have the item since April 2nd still will not refund the €20 it cost me to return the item to them. Remember I saved them €500 and this has now cost me €20. How disappointing is this. I have communicated tens of times with Amazon. What a really poor customer experience.

This was the last time I have ordered on amazon.de. I use their website in other countries but in Germany it seems to be a total mess.

Just to summarize the situation, almost every order I made this year was handed over to neighbours, because the delivery company couldn't be bothered walking up the stairs.

Amazon has assured it would never happen again and guess what? It did!
I mentioned various times that the items are being delivered to my elderly and sick mother but yet again items were given to wrong neighbours or not being delivered at all which caused my mother so much stress.

Horrible service!

Terrible! They accessed my account without my authorization and terminated my prime membership themselves. They told me someone from management department would call me about thus issue and prime problems within 10 minutes, at 5pm, at 6pm, ALL LIES! Don't be fooled by them! All the promises if customer support is empty and false! They keep you on the phone for more than an hour and never resolve your issues

The first time I ordered, they ripped me off on promotions I never got with the product.
When complaining, they said just buy the promotion item we owe you, and we will refund you.
I did buy it, and they refused to refund.

The second time, they did not complete the order due to THEIR problem with a MasterCard in good standing, even after re-confirming it is valid and active.
Krauts just can not be trusted.
They do not deserve even the one star rating I was just forced into.

I feel cheated and trapped by Amazon.de.
They don't honor their promises. They told me to place an order and that the shipping cost would be refunded and after i paid a total of 500 euros they told me it was a mistake by their team and no money will be refunded.

I ordered some cat food. The cans arrived dented and damaged. They refunded the cans and promised free postage for the next order when it arrives. I made a new order and got back to them like I was requested. But it was a lie! I keep ketting the answer "you got wrong information from us, we don't give you free postage, sorry we promised it earlier, but we can't help you". So they just plainly lied about free postage, and the customer service is really bad - just copy-paste answers. So first I get poorly packed damaged goods and then an unkept promise to have my next order postage free. I will never make another order from them and I don't recommend this cheating store to anyone else either.

This is what I was written in January:
"As an apology for your experience, I will do an exception for you, please go ahead and place a new order with the fastest delivery method and reply back to this email after you receive the new order. I'll issue refund for the shipping cost when new order is delivered to you. Item should be fulfilled by Amazon to receive the shipping cost refund."

And this is the answer when I got back to them:

"I'm sorry about the misunderstanding and incorrect information that you received.

The previous correspondence doesn't correctly reflect our current procedures at this time.

I apologize for the inconvenience caused. We cant help you with shipping refund."